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Technician Ticket Time Spent Report
November 15, 2023
Review labor by technicians to see:
- who is working on tickets
- the percentage of total time spent by technicians
- who is resolving the ticket.
The presented data can highlight issues related to the lack of timely escalation of tickets. Data is also available on tickets with multiple technicians.
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Project WIP Report
October 15, 2023
The report shows unbilled labor at a point in time. This report is useful for reporting on WIP over historical date ranges.
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Service Ticket Budgets Report
September 15, 2023
This report is for reviewing ticket labor recorded to budget on service tickets.
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Project Financials Report
August 14th, 2023
The Project Financials report shows weekly data for open and closed projects. You can review week-on-week data for total project revenue from closed projects.
Pre-Sales Labor Report
July 15, 2023
Review the impact of labor recorded as presales and see won versus lost sales and the labor recorded for each. Data available for pre-sales staff and impact of labor is recorded.
The list of reports and their descriptions is available in the Cognition360 Help Center.
A selection of report video demos is available for Cognition360.
Infrastructure/Data Process Improvements
Spring 2023
- Expanded data warehouse processing to ease the load on existing data warehouses.
- Changes to data processing to speed up overall processing times by streamlining data processing.
- Started to move data processing to incremental processing for reports with limited data ranges. This will allow for these reports to show data over larger data ranges.
