Cognition360: Annual Release Notes Roundup (2023)

Technician Ticket Time Spent Report November 15, 2023Review labor by technicians to see:who is working on tickets the percentage of total time spent by technicians who is resolving the ticket. The presented data can highlight issues related to the lack of timely escalation of tickets. Data is also available on tickets with multiple technicians.  Project WIP Report October 15, 2023The report shows unbilled labor at a point in time. This report is useful for reporting on WIP over historical date ranges.  Service Ticket Budgets Report September 15, 2023This report is for reviewing ticket labor recorded to budget on service tickets.  Project Financials Report August 14th, 2023The Project Financials report shows weekly data for open and closed projects. You can review week-on-week data for total project revenue from closed projects. Pre-Sales Labor ReportJuly 15, 2023Review the impact of labor recorded as presales and see won versus lost sales and the labor recorded for each. Data available for pre-sales staff and impact of labor is recorded. The list of reports and their descriptions is available in the Cognition360 Help Center.A selection of report video demos is available for Cognition360. Infrastructure/Data Process ImprovementsSpring 2023Expanded data warehouse processing to ease the load on existing data warehouses. Changes to data processing to speed up overall processing times by streamlining data processing. Started to move data processing to incremental processing for reports with limited data ranges. This will allow for these reports to show data over larger data ranges.

Related products:Cognition360

Lifecycle Manager: Annual Release Notes Roundup (2023)

 - Updated Custom Hardware Reports (with scheduling)December 13, 2023Customize: Create a custom hardware report from scratch by customizing filters, columns, and sorting.Schedule: Schedule custom hardware reports to send to clients on a monthly or quarterly basis.New Column Options: Partners can now include memory (RAM), processor (CPU), and storage (HDD) as columns in the existing Hardware Lifecycle Report as well as in any new custom hardware report they create. - Breach Secure Now! IntegrationDecember 1, 2023You are now able to integrate your Breach Secure Now account into Lifecycle Manager so that you can keep an eye on your end users' security training progress and phishing failures in line with existing ScalePad workflows. The integration includes:New insights to identify people that pose security risks, including those that have failed 1 or more simulated phishing attacks, or have not completed their security training. A list of managed people at each client, and the ability to filter and search through that list based on phishing failures and security training compliance. - Starred ClientsNovember 29th, 2023We’ve added functionality that enables you to dedicate time to specific clients. If Account Managers are assigned a group of clients for whom they are accountable, starred clients make it easier for you to access the clients you most frequently work with.Details:You can star client from the client list view Starred clients are tagged to the top under “Starred Clients” section You can star clients from the client strategy dashboard Each member in Lifecycle Manager has their own starred clients (i.e. starred client is user level not account level)   - FortiGate Cloud integrationOct 13, 2023This integration syncs your Fortinet assets into Lifecycle Manager along with the associated warranty dates.Fortinet FortiGate Cloud integration instructions FortiGate Cloud does NOT organize by client, so assets need to be client categorized in another integration (RMM, PSA, doc) to see the assets in the correct client. - ScalePad IT Asset Disposal (ITAD) improvementsOctober 2, 2023 Support for Additional Asset TypesWe’ve expanded support beyond just workstations. ITAD now supports workstations, servers, tablets, hard drives (individually), switches, network devices, IP phones, monitors, scanners, and APC/UPS.Full-Service IT Asset Disposal OptionYou now have a “full service” option, at no additional charge, when disposing of > 30 assets, in which we’ll coordinate to have someone come onsite, bring any necessary packaging materials, and equipment, and even help collect and pack up loose equipment.Pricing & AvailabilityIT Asset Disposal is free for all Partners on current Lifecycle Manager subscription. - SuperOps.ai integration and new device warranty lookupSeptember 8, 2023This integration syncs hardware and software and sends back purchase and warranty dates via 2-way sync.SuperOps integration instructionsWarranty Lookups: Added warranty lookups on carbon systems devicesYou can now access information about the warranty status of your carbon systems devices. - ScalePad Warranties Sell-Through Kit is now available July 28, 2023Learn how to present ScalePad Warranty Services & Workstation Assurance to your clients.Download the ScalePad Warranties Sell-Through Kit, available now on the warranties page and on every warranty cart.Warranties pageWarranty cart Shipping reminders for ScalePad IT Asset Disposal (ITAD) are hereJune 26, 2023Never forget to dispose of any IT assets again! Email shipping reminders are now available for all ScalePad IT Asset Disposal orders, ensuring you're notified of any pending assets yet to be shipped for secure disposal. - Summer 2023 product updatesJune 14, 2023Serial Number Reconciliation & Asset Disposal for Workstation AssuranceWe've added the ability to reconcile serial numbers and transfer coverage to replacement workstations from the to-be-disposed-of workstation.For US-based partners (including Alaska and Hawaii), this process also includes arranging a package drop-off or pickup disposal. You can read more about how easy it is to transfer coverage in the Transferring warranty coverage to a replacement workstation article.Scorecard Restructuring: Categories & ItemsWe've restructured Scorecards into categories and items to better assist with organization and to make scorecards more digestible.Scorecard categories allow you to address a variety of concerns on a single scorecard Scorecard items allow you to further organize your scorecard categories into individual items You can also freely create, organize and delete scorecard items and categories. Please see the scorecards collection of our help center for more information.Virtual Machine InsightsWe've added the ability to create custom insights for VMs.We've also added the following new insights to the Strategy Dashboard:Virtual machines with an unsupported OS Virtual machines without configured backups Please note a Backup Radar subscription is required to use this insight.Person Assigned InformationLifecycle Manager now syncs the person assigned entry from your PSA. We've also added person assigned as an Insight policy and as a column in the hardware console.  - Finding assets covered by ScalePad warranties made easier Jun 12, 2023Looking to find all assets covered by a ScalePad warranty? The covered assets tab of your warranties page now includes a downloadable spreadsheet of all hardware assets covered by a ScalePad warranty.Excel spreadsheet includes:Details of assets covered under a ScalePad warranty Coverage SLA Coverage expiration date - Added Kaseya VSAX RMM integrationMay 16, 2023Partners are able to benefit from Kaseya VSAX RMM.Kaseya VSAX integration instructions - Personalized Insights updates and legacy hardware exportMay 2, 2023Personalized Insights: We've added processor manufacturer as an Insight policy, enabling you to standardize clients' processors using Personalized Insights. Hardware console: We've added a legacy hardware export with all the previous columns to continue to drive previous automated systems Sign in with google Apr 19, 2023We’ve added Google sign-in services to our login workflow, which enables better password management and security practices.Sign in with Google - Processor manufacturerApr 18, 2023Hardware console: We've added a column for processor manufacturer and model. The column option is available in the choose column menu and they will be included in a spreadsheet export as two separate columns when you export all columns. How to apply filtering on the Hardware console  - Added ConnectWise RMM integrationMarch 22, 2023Partners are able to benefit from ConnectWise's RMM, which includes features that leverage automation to reduce risk and improve operational efficiency.ConnectWise RMM integration InstructionsWe support 2-way sync for ConnectWise RMM enabling you to view asset purchase dates or warranty expiry dates in ConnectWise RMM.  

Related products:Lifecycle Manager

Lifecycle Insights: Annual Release Notes Roundup (2023)

• Dark ModeOctober 31, 2023Just in time for Halloween, we’ve added dark mode to Lifecycle Insights for those who prefer reduced eye strain and improved readability in low-light environments. Click your name at the top right and toggle on it. Or take a look at our step-by-step guide linked below:Lifecycle Insights - Dark Mode Feature • New Success and Goals FeaturesSeptember 29, 2023We updated our Customer Success Goals module.Help your customers grow their businesses while strengthening your relationship with them with brand-new features to create, edit, track, and report on their strategic goals and take your customer service to the next level.Customer Sucess - Goals Update Releases Customer Detail - Goals Customer Success - Goals Reporting Tag Manager • Infima Integration Alert September 12, 2023We’ve just deployed our Infima integration for User List and Security Training Reporting. Integrate now to keep an eye on who is and more importantly who isn’t up to date on security training.How to Enable the Infima Integration within LCI   Infima Security Awareness Reporting• Show me the PSA dataSeptember 8, 2023This update enables you to access Linked PSA Data, encompassing both tickets and opportunities, within the MSP Reports. This has been highly requested and is now ready for action.Linked PSA Data    • Autotask OpportunitiesSeptember 5, 2023LCI is excited to announce that we have rolled out our initial integration with Autotask Opportunities. Specifically, when you are working with LCI Recommendations, you can:Create an Autotask Opportunity Link to an existing Autotask Opportunity Unlink a previously linked Autotask Opportunity   Autotask Opportunity Integration Autotask Opportunities - API Security Requirements• Deprecation of Original Report BuilderSeptember 1, 2023We’re deprecating the original Report Builder on October 13th, 2023. After that, we will only be providing support and access to our updated version, “v2”.We’ve put together a video that introduces the changes and concepts of the new Report Builder. We encourage you to make the move to the enhanced version.The New Report Builder Release• Simple CSAT with SimplesatAugust 16, 2023Calling all Simplesat users! Integrate and sync in your CSAT & NPS data. It’s now easier than ever to create, simple, client-facing reports.SimpleSat integration instructions​​​​​​• Crew-what? Crewhu integration!July 21, 2023Crewhu users can now integrate and sync data on CSAT scoring, response rates, and survey data to generate an easy-to-read and easy-to-understand client report.Crewhu's CSAT reporting tool gives MSP's the added capabilities to show customer satisfaction reporting and statistics from each client perspective. The summary and detail reports in LCI provide insights into your level of service, and how your services are perceived by your customers.Crewhu CSAT Integration and Reporting​​​​​​ 

Related products:Lifecycle Insights

ControlMap: Annual Release Notes Roundup (2023)

• Nodeware IntegrationNovember 30, 2023ControlMap now integrates with Nodeware, a continuous vulnerability management solution that helps businesses reduce their cyber risk. MSPs can sync vulnerability data to ControlMap, streamlining the process for compliance operations.• ConnectSecure IntegrationNovember 30, 2023ControlMap now integrates with ConnectSecure, a continuous vulnerability management solution that helps businesses reduce their cyber risk. MSPs can sync vulnerability data to ControlMap, streamlining the process for compliance operations.• Lifecycle Manager IntegrationOctober 18, 2023By connecting Lifecycle Manager to ControlMap, users can sync company and asset data from PSA and RMM systems. The integration between ControlMap and Lifecycle Manager allows users to leverage data from both systems, attributing assets and company data (within ControlMap) as evidence for their compliance program.• Automatic generation of SSPAugust 31, 2023ControlMap now supports the automatic generation of System Security Plans (SSP). For frameworks such as CMMC, NIST 800-171 FedRAMP, and StateRAMP, and MSPs who need an SSP, this reporting feature is formatted per the DoD guidelines.• Customized Notification SettingsMay 9, 2023Users can now customize notification settings. As an example, after the completion of an assessment, users can enable “Daily” or “Weekly” email notifications. This allows you to get key information about your compliance activities when you want it. • Assessment ToolApril 19, 2023This unique assessment tool enables MSPs, partners, and consultants to follow a streamlined approach to jumpstarting compliance programs and evaluating security posture. Designed in a Q&A format, users can quickly assess their compliance status across multiple frameworks.• CMMC 2.0January 31, 2023ControlMap now fully supports CMMC 2.0. This security standard is a comprehensive framework to protect the defense industrial base’s (DIB) sensitive unclassified information from frequent and increasingly complex cyberattacks. 

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Backup Radar: Annual Release Notes Roundup (2023)

• Activity LogsNovember 6th, 2023Backup Radar now functions as your own personal Sherlock Holmes with the Activity Logs feature, which allows you to dig into your account actions and find out things like when a template was changed, a permission group was deleted, or a backup was retired in your Backup Radar account, and who did it. See Working with Activity Logs for more details.• Google Workspace added to our Dropsuite IntegrationOctober 16th, 2023Backup Radar’s integration with Dropsuite has expanded to include Google Workspaces, so Backup Radar users can get a quick look at their clients’ Google Workspace backups in Dropsuite! See Dropsuite Integration Expanded in Backup Radar for more details.• User TypesJuly 11th, 2023Backup Radar launched user types, allowing you to assign the appropriate user type to each user and enhance account security by ensuring each user has only the amount of access they need. See Understanding User Types for more details.• Sign in with ScalePadApril 6th, 2023We’ve made it easier to switch between ScalePad products by adding a Sign in with ScalePad functionality. Spend less time typing in passwords and more time taking care of business.• Estimated delivery time for reportsMarch 22nd, 2023We’ve added an estimated delivery time feature so that when you’re creating a scheduled report, you’ll have that little extra piece of mind from knowing when to expect your report to arrive.• AWS API IntegrationMarch 21st, 2023You can now integrate your Backup Radar account with your AWS instances to monitor your configured backups. See AWS API Integration Setup for more details.• Shareable dashboardsMarch 21st, 2023You can now share your dashboard externally by generating a sharing URL or sending a notification to your client right from Backup Radar. See How to share a dashboard externally? for more details.That’s a wrap on 2023! Stay tuned for all the exciting Backup Radar updates to come in 2024!

Related products:Backup Radar

Share your Backup Radar dashboards with new update

For the most up to date information regarding the new customizable dashboards with Backup Radar, visit the live article here:https://www.scalepad.com/updates/share-your-backup-radar-dashboards-with-new-update/ Efficiency and transparency in backup monitoring is non-negotiable for MSPs. Having the ability to share within your business means you’ll hit your efficiency goals. And exchanging information only makes for a better working relationship for everyone involved. Backup Radar’s customizable dashboards allow MSPs to improve their monitoring capabilities. Bring all your information from over 300 backup integrations into one dashboard. This will save hours of staff time every week in monitoring costs.Dashboards are an essential tool to help monitor and address critical issues. This enables you to maintain a healthy, secure environment for your clients.Now we want to make it easier to bring your clients’ into the backup strategy. That’s why Backup Radar has introduced dashboard sharing.MSPs can now exchange data and insights with their clients. This enables faster decision making proactive troubleshooting optimized incident resolutionElevate your trust with clients by being transparent about their backup environment. Clients gain a deeper level of visibility into their backup systems. And it will instill confidence in your business’ abilities. Dashboard sharing will help keep clients in the loop. This will improve satisfaction with your service and increase collaboration between you. And that only helps lead to a better customer experience. What is dashboard sharing?To help increase collaboration, we’ve added the ability to share dashboards directly with clients and co-managed accounts with the new share feature. The share feature generates a URL specifically for access to your chosen dashboard. With these URLs you can send specific dashboards to technicians inside your business or directly with clients. By having this function, it reduces the need for additional users on your backup monitoring system, but still allows for others to see what is happening.Use these dashboards to communicate risk with your clients, or share insights with your internal teams. How does dashboard sharing work?To share any dashboard from inside Backup Radar, select the dashboard you wish to share and click to generate a sharing URL. You can also send an email notification to your client right from the app itself.Benefits of sharing dashboardsMSPs will now be able to directly show clients their backup environment quickly and easily. Getting a client up to speed with accessible information can help keep everyone involved informed before meetings. With informed clients, meetings around backups can be tailored to only the most important tasks and quickly addressed. Engaging clients with an inside look into their backups can also lead to better strategic planning. If a client is looking for cyber security insurance, or needs to meet a data security standard, backup monitoring status needs to be accessible and documented. MSPs can work with clients to address any existing security vulnerabilities or backup errors that might exist in their business. Not a Backup Radar user? Get started today. 

Related products:Backup Radar

ControlMap Now Integrates with Lifecycle Manager

For the most up to date information regarding the new deeper integration between Lifecycle Manager and ControlMap, visit the live article here:https://www.scalepad.com/updates/lifecycle-manager-now-integrates-with-controlmap/ From asset data to compliance controls, MSPs are tasked with providing their customers with the best support for their operational information. To add to the complexity, MSPs already have too many systems and programs, and it takes manual work to integrate these unique applications. So, how can MSPs harmonize asset and company data with security operations? Enter: A ControlMap and Lifecycle Manager integration.  Cross-platform collaboration with Lifecycle Manager and ControlMapWithin the ControlMap platform, users can connect to Lifecycle Manager (via their ScalePad account). This enables users to sync both asset data and company data to a robust compliance operations application, streamlining the process for applying cyber security controls to the applied data.Upon successfully connecting ControlMap to Lifecycle Manager, customer data populates in a dashboard, showing all information in a single view.This data can then be mapped to certain controls within the ContolMap platform. Moreover, compliance checks for antivirus, warranty, encryption, and patches will indicate whether assets pass or fail. ScalePad’s Lifecycle Manager provides dozens of powerful integrations to RMMs, PSAs, and other tools that make MSP life easier. ControlMap now leverages these integrations to ingest company and asset data into the ControlMap platform and apply GRC workflows to this data.  Why integrate with Lifecycle Manager?By connecting Lifecycle to ControlMap, users will be able to sync company and asset data from PSA and RMM systems. Savvy MSPs want their unique systems to connect, saving time and modernizing operations. The integration between ControlMap and Lifecycle Manager allows users to leverage data from both systems, attributing assets and company data (within ControlMap) as evidence for their compliance program. Additional benefits include: Allows users to continuously monitor data and assets, supporting MSPs with assessing risks across clients.  Automates compliance and audit evidence collection by syncing asset inventories and other asset-related controls from a Scalepad account. Provides an enormous reduction in effort for partners when ScalePad products work together flawlessly. Get started with Lifecycle Manager and ControlMapIntegrating both platforms helps MSPs provide a top-tier service to clients. This integration will help build a trusted and reliable relationship with your clients, boosting compliance operations anWant to get started? Sign in to ControlMap to integrate Lifecycle Manager (via your ScalePad account). Not currently using Lifecycle Manager? Sign up for the Free Edition of Lifecycle Manager today.

Related products:Lifecycle ManagerControlMap

ScalePad’s all new IT Asset Disposal service is here

For the most up to date information regarding ScalePad’s IT Asset Disposal, visit the live article here:https://www.scalepad.com/updates/scalepads-all-new-it-asset-disposal-service-is-here/ Disposing of old hardware can be a time-consuming process for MSPs. The effort required to go through the disposal process can lead many MSPs to put it off. That’s why so many MSPs end up with the dreaded “back room” full of old hardware.On top of that, MSPs are stuck using prehistoric methods for data destruction. Now MSPs have a modern solution to clean out those stockpiles and solve this age old problem.ScalePad is proud to announce our new and improved IT Asset Disposal service. The asset disposal service in Lifecycle Manager now does all of the heavy lifting for you. What’s new with ScalePad’s IT Asset Disposal?PricingIT Asset Disposal is now free for our Lifecycle Manager Pro users based in the United States (on a current term subscription). There are no hidden shipping charges, no upcharges for white-glove service on bulk disposals. You book it all in-app, so disposal is now easier than setting up a local pickup.Support for Additional Asset Types We’ve expanded support beyond just workstations. IT asset disposal now supports workstations, servers, tablets, hard drives, switches, network devices, IP phones, monitors, scanners, and UPSes. No more need for a parallel disposal process; we handle it all.Full Service IT Asset Disposal Option (white-glove bulk disposal)If disposing of more than 30 assets, you will now have a “full service” option where we’ll coordinate to have someone come onsite, bring any necessary packaging materials, equipment, and even help collect and pack up loose equipment. You don’t have to worry about shipping labels for full service – the shipping company will bring these onsite at the scheduled pickup time. From acquisition, to maintenance, and now disposal, MSPs can have full control of their assets without taking on huge operational effort.This full set of new features allow MSPs to take control of their assets and provide better service to customers. What can MSPs do with IT Asset Disposal?Create new revenueWith ScalePad’s IT asset disposal, you aren’t just saving money, but creating opportunities to generate new revenue. With efficient disposal, your team can focus on projects that create revenue. Because asset disposal is free, MSPs can earn revenue by including it as a line item for all new assets (like a recycling fee), or by adding a disposal fee as part of the replacement process for end-of-life assets. Secure data destructionScalePad provides a validated certificate of destruction at the end of the process. MSPs can trust that any data on the assets is being erased to NIST 800-88 standards. The certificate can be viewed in the Lifecycle Manager dashboard once the process is complete. All assets are disposed of at an R2 certified facility, ensuring that data is disposed of effectively. Fill a forest, not a landfillHelp contribute to the reduction of e-waste all while disposing of your old hardware. ScalePad has partnered with veritree to plant a new tree for every asset disposed of. Lifecycle Manager even tracks the amount of total trees your account has planted, as well as other stats, right in the dashboard.How does it work?In the Disposal tab in Lifecycle Manager, identify all the asset types you want to dispose of and if disposing in bulk, select the service type: self service or full service. Then all you need to do is schedule the time for pickup. Once assets are disposed of, you can generate a certificate of disposal.Want to get started? Sign into Lifecycle Manager to begin your first free disposal order. 

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Fortinet now integrates with Lifecycle Manager

For the most up to date information regarding the new Fortinet integration with Lifecycle Manager, visit the live article here:https://www.scalepad.com/updates/fortinet-now-integrates-with-lifecycle-manager/  Asset management can be a huge challenge for MSPs of all sizes. That’s why so many use Lifecycle Manager as a way to automate the monitoring process and keep track of workstations, servers, and networking devices. Automated asset monitoring saves your staff time and your business money, by keeping accurate records of everything in your clients’ IT environment. Now, Lifecycle Manager is integrating with Fortinet’s FortiGate Cloud service to allow Partners to more effectively and efficiently track their Fortinet networking devices. FortiGate Cloud is one of our Partners’ primary tools for tracking their clients’ network devices. With this new integration, Lifecycle Manager is expanding to give MSPs a more holistic view of their clients’ assets.  What can MSPs do with this integration?Or better yet, what can MSPs stop doing with this integration?Prior to this new integration, Lifecycle Manager Partners were required to manually add Fortinet FortiGate Cloud networking devices manually to their PSA. Once devices were added, we would bring this device information back into Lifecycle Manager. We understand that while the method worked, it wasn’t very scalable for MSPs managing several clients with dozens to thousands of assets, so we found a better way to do things.This integration will also enhance MSPs’ ability to track warranty information and the ability to push this data back into their PSAs and RMMs via a two-way sync. This has been highly requested by Lifecycle Manager users.By integrating both services, MSPs can see a comprehensive view of their clients’ assets all in one place and, of course, significantly faster and easier.Devices tracked include:FortiGates (next-generation firewalls) FortiSwitch (network switches) FortiAPI (network access points) FortiExtender (5G, LTE, and Ethernet capable network extenders) Why did Lifecycle Manager integrate with FortiGate Cloud?FortiGate Cloud is a premier provider of networking devices to MSPs and managing these devices is essential to delivering superior service to clients. The ScalePad Way is to automate as much mind-numbing work for our MSP Partners as possible, so they can focus on what’s important.Also, FortiGate Cloud was a highly requested integration by Lifecycle Manager Partners. Our in-app “Feature Request” board received hundreds of requests to include network device warranty information and hardware details into Lifecycle Manager. You asked, we listened.Get started by signing into Lifecycle Manager and integrate FortiGate Cloud today.

Related products:Lifecycle Manager

New Framework in ControlMap: CyberSecure Canada

For the most up to date information regarding the new CyberSecure Canada framework in ControlMap, visit the live article here: https://www.scalepad.com/updates/dropsuite-integration-expanded-in-backup-radar/ Achieving and maintaining compliance is critical for MSPs and their clients. With the rapid proliferation of security breaches, the need for comprehensive cybersecurity frameworks is critical.For those located in Canada, there are many frameworks to consider when searching for the best operational fit, and ControlMap has over 35 frameworks built in to support this journey.The latest framework addition to the platform, CyberSecure Canada, is a  comprehensive standard designed to protect SMBs from the growing threat of cyberattacks, fostering trust and resilience in protecting data and information. Let’s unpack the nuts and bolts of this framework and how ControlMap can help.  Understanding CyberSecure CanadaThe CyberSecure Canada framework is a multi-faceted, government-led program aimed at enhancing cybersecurity measures across the country. Launched by the Canadian Centre for Cyber Security in 2018, the framework provides a systematic approach to address the complex and evolving challenges of cybersecurity.CyberSecure Canada certification is divided into 5 Organizational Controls and 13 Baseline Controls to address various components of cybersecurity best practices. With a plethora eLearning resources, MSPs and clients can build their knowledge of the framework and best practices, complete with guides, templates, quizzes, and more.  The Benefits of CyberSecure CanadaThe CyberSecure Canada framework brings several substantial benefits to the Canadian cybersecurity landscape, namely:Enhanced Cyber Resilience: By following the framework’s guidelines and certification processes, MSPs and their clients can significantly enhance their ability to withstand and recover from cyberattacks. This increased resilience is vital for maintaining business continuity in the face of cyber threats.Customer Trust: Cybersecurity certification through CyberSecure Canada is a powerful way for MSPs to demonstrate their commitment to protecting customer data. This can build trust among customers, assuring them that their information is in safe hands.Global Competitiveness: As the world becomes more interconnected, cybersecurity plays a pivotal role in international business. CyberSecure Canada certification can enhance the competitiveness of Canadian MSPs in the global market, as it showcases their dedication to robust cybersecurity practices.Educational Resources: The framework offers valuable educational resources accessible to anyone interested in bolstering their cybersecurity knowledge. This not only helps MSPs and their defense against cyber threats but also promotes a culture of cybersecurity awareness. Get Started with ControlMapWith ControlMap, MSPs are well ahead on their compliance journey. CyberSecure Canada is built into our robust security compliance platform, supporting the compliance journey with automation from start to certification and beyond. Ready to get started? Login to ControlMap or book a demo to talk with our compliance experts. We are here to support your CyberSecure Canada voyage. 

Related products:ControlMap

Dropsuite Integration Expanded in Backup Radar

For the most up to date information regarding the Backup Radar and Dropsuite integration, head to the article source: https://www.scalepad.com/updates/dropsuite-integration-expanded-in-backup-radar/ Backing up and managing your clients’ data is a must for every MSP. For many, Dropsuite is the go-to solution to keep email, Microsoft 365, QuickBooks, and Google Workspace backed up and accessible. ScalePad is excited to announce that our Backup Radar integration with Dropsuite has expanded to include Google Workspaces. Now Dropsuite users can bring all their Dropsuite backups into one location for monitoring alongside any other workstation or  server backups your MSP may have for clients.   With this integration, Backup Radar users can get a quick status look at their clients’ Google Workspace backups in Dropsuite. What can MSPs do with this integrationBy integrating Dropsuite, MSPs can monitor and report on all client backups in their environment. Dropsuite is one of our partner’s favorite tools thanks in no small part to their support for cloud-based backups for email, Microsoft 365 and 365 GovCloud, QuickBooks Online, and Google Workspace.  Backup Radar will surface all successful, failed, and no result status updates. This provides MSPs with the ability to spot trends, remediate, and report on client backup health. Backup Radar’s ability to surface backups that generate “no result” can be a life saver for MSPs who might not see that a backup generated no notification at all. Why did Backup Radar integrate with DropsuiteBackup Radar Partners using Dropsuite are able to monitor cloud-based backups of their clients’ Google Workspaces and rely on Backup Radar’s comprehensive monitoring as a key part of their efficient backup workflow.This enhanced integration with Dropsuite helps MSPs reduce risk to clients while maintaining efficiency, freeing up time to deliver a top-class experience to clients, and strengthen their client relationships. With Dropsuite and Backup Radar, clients can trust that their MSP has their data backups safe and secure. Get started by signing into Backup Radar and integrate Dropsuite today. 

Related products:Backup Radar