Product Updates

These days, anything that will help an MSP do their work better and faster is a winning solution. Users of the BCDR tool Axcient x360Recover can now automate the monitoring of their x360Recover backups using a new and improved API, which was recently announced at the Axcient Xperience Summit event on October 3! Integrating Backup Radar and Axcient x360Recover collects backup results directly from the Axcient cloud portal for monitoring. See high-level backup trends, uncover risky, unreported backups, and report on results for your clients.This integration marks an expanded partnership with the Axcient ecosystem and allows an improved experience for our Partners using Axcient’s BCDR tools for their client’s data protection needs. Enhanced integration also enables MSPs to drastically reduce ticket noise from their backups, with integration to your PSA. Intelligent automatic ticketing opens, appends, groups, and closes resolved tickets related to your Axcient backups. You set the ticketing parameters on what and when you will be notified about something, and Backup Radar will take the stress and tediousness of sifting through ticket noise. What can you do with the Axcient API Integration with Backup Radar?This integration marks an expanded partnership with the Axcient team and allows an improved experience for our Partners using Axcient’s BCDR tools for their client’s data protection needs. This integration also enables MSPs to drastically reduce ticket noise from their backups, with intelligent automatic ticket opening, appending, grouping, and closing resolved backup-related tickets. You set the ticketing parameters on what and when you will be notified about something, and Backup Radar will take the stress and tediousness of sifting through ticket noise off of your, or your technicians’, plate. By using Backup Radar and Axcient together, MSPs can access the full suite of solutions available in Backup Radar to automate reporting, ticketing, alerting, dashboards, and our audit screen to review their clients’ backup data or take remedial actions. Use Backup Radar reports and visualizations to look for trends and anomalies in your Axcient backup statuses so that you can proactively remediate issues before they arise. See if backups are failing regularly over time or in a certain environment. You can start monitoring your Axcient x360Recover backups now by integrating in a few easy steps! Not yet signed up for Backup Radar? We can fix that! Let’s have a chat and get Backup Radar working for you. 

In-app Resource Centers are now available in 4 of our ScalePad apps:Lifecycle Manager Lifecycle Insights Backup Radar ControlMapOn the top nav bar on the right, you can now click the ‘?’ icon to access support resources directly in your apps. The Resource Center icon Once you click on the icon to open the Resource Center, you’ll be able to:Discover recommended help articles Search the Help Center Submit product ideas View product updates Connect with the ScalePad Community View the app status page Submit support requestsThe Resource Center menu 

• Centralized Ticket RulesMay 16, 2024We've streamlined how Backup Radar Partners create and manage ticketing rules by unifying email parsing and PSA ticketing into one, easier-to-use interface. Here's a summary of what's new with Backup Radar's improved ticketing rule creation workflow:Configured email notifications for management escalation reports are now found in the new Escalation Report. Ticket Rules now support selecting either a Status or a No Success value (not both), aiming to reduce support tickets due to unexpected ticket results. For more details, see Understanding Status Filters. The Global Ticket Subject menu interface has been updated to a more intuitive, what-you-see-is-what-you-get interface. For more details, see Working with Global Ticket Subjects. A Migration Wizard guides existing Partners to transfer their existing “Email Notifications” to either a ticket rule or an escalation report upon release. For more details, see Migrating your Email Notifications.That’s all for May. See you in June!

• Last Day of the Month ScheduleApril 5, 2024Partners can now select “Last Day of Month” when setting their job schedule. This intuitive setting executes on the last day of the month regardless of month length. This makes it easier to set month-end jobs without having to make conditional setups for the varying month lengths. Check out Creating Custom Backup Schedules for more on backup job schedules.• Support for all ticket types within HaloPSA & HaloITSM integrationsApril 18, 2024We’ve added support for all ticket types within our HaloPSA and HaloITSM PSA integrations. Check out Integrating with HaloITSM and Integrating with HaloPSA for more on working with these integrations.• Enhanced Mapping of Comet API Job Status CodesApril 29, 2024Improved mapping of Comet API job statuses to Backup Radar’s backup status. Additional Comet details now appear in Backup Radar’s Verify Notes field, enhancing backup verification clarity.

We’re proud to announce that Lifecycle Manager, Lifecycle Insights, and Backup Radar have joined Control Map in achieving SOC 2 Type II and ISO 27001 compliance, marking a significant milestone in our journey toward uncompromising data security for ScalePad. What does this mean for you? It means that we've undergone rigorous audits and assessments to ensure that our products meet the highest standards for protecting your valuable data. With SOC 2 Type II and ISO 27001 compliance, your data is safeguarded against threats and vulnerabilities, giving your MSP peace of mind as you focus on what matters most to your business. Visit our update page now to dive into the details and discover how we're raising the bar for data security in the industry or visit scalepad.com/security to download our Security Whitepaper and SOC 3 Report. 

We're excited to launch our latest Backup Radar integration: HaloITSM! This new release deepens our partnership with the Halo Service Solutions suite of products and gives our Partners even more options to streamline their ticket management. Here is our step-by-step guide on getting connected! Not a Backup Radar partner yet? Let us show you how we can make a difference in your backup monitoring operation. Book a demo to take a look at how Backup Radar and streamline your daily backup monitoring. 

• HaloPSA IntegrationMarch 4, 2024You asked, and we listened! By popular request, we’re excited to share that Backup Radar has integrated with HaloPSA for two-way sync of backup tickets. See Integrating with HaloPSA for more details.• Ongoing User Experience EnhancementsMarch 15th, 2024Backup Radar deployed five enhancements to improve the experience for our users:Prevention of Accidental Closure of In-App Modals – this prevents the inadvertent closure of in-app modals when clicking outside the modal on the darkened overlay, safeguarding against the loss of any unsaved work. Enhancement to UX of Time Input – improved the time-input UI component to allow typing in values naturally. Default Sorting of Bar Chart Axes Labels – new default is alphabetical. Surfacing Alert on Failure column within Audit Screen – added a new column titled ‘Alert on Failure’ in the Audit table, with the intention of reducing the time and effort required for troubleshooting ticket noise. Check out Working with the Audit Page for more details. New Delete button on the Audit Screen – users can now delete backups directly from the Audit page, making it easier to view things like the History and Last Success columns while deleting unneeded backups. Check out Working with the Audit Page for more details.

If you’ve had the chance to peruse our Product Ideas page within the Community, you may have noticed just how popular  the request for an integration with HaloPSA is with ScalePad partners. Check out what @taylorkelce  had to say when we asked why HaloPSA is your choice for an MSP.Well, we’ve listened to you and expedited an integration with HaloPSA for our Backup Radar partners. Through this API integration, Backup Radar users will now be able to automatically push two-way syncs of backup tickets. All your actionable and urgent tickets will now flow directly into your PSA of choice. Our CXO @Luis Giraldo got a chance to sit down with Tim Barton-Wines of HaloPSA to talk about the huge announcement and what our mutual partners can expect from the integration. You can check out the full video on our LinkedIn page: HERE. For more details on the ins and outs of this integration, check out our launch article HERE.

You asked, and we listened!By popular request, we’re excited to share that Backup Radar has integrated with HaloPSA for a two-way sync of backup tickets.Backup Radar’s intelligent ticketing automation streamlines your existing workflow by plugging right into your PSA to do the heavy ticket lifting and reduce that dreaded ticket noise.This integration is available in beta phase now, and what better way to get feedback than to share with our Community members first?If you’re ready to dive in and get connected, here’s how to integrate HaloPSA with Backup Radar. Spoiler alert, it’s just a few clicks! Sign in to get started.This is currently a beta, so we encourage you to leave your feedback here and join the conversation in our HaloPSA beta integration group!

Backup Radar has supported monitoring all your Veeam backups by parsing inbound emails. This new integration links via API directly to the Veeam Service Provider Console, enhancing your backup monitoring capabilities.Please see Veeam Service Provider Console (VSPC) Setup for more details. It's important to note that the API does NOT currently support:• Sure Backups• Configuration backups• Scale-Out repository backupsWith that caveat out of the way, sign in to Backup Radar and get started!This is a beta, so we encourage you to leave your feedback here and join the conversation in our Veeam API Integration Beta Group!

You asked, and we delivered! Backup Radar now functions as your own personal Fox Mulder with the Activity Logs feature.One of our most requested feature adds, Activity Logs allows you to dig into your team's account actions and find out things like when:• A template was changed• A permission group was deleted, or• A backup was retired in your Backup Radar accountMost importantly, and this is the whole Fox Mulder part 🔎, it tells you who did it. Your colleague swears he didn't touch anything... well...See Working with Activity Logs for more details (Our resident technical writer Olivia might be a fan of Nancy Drew, but Fox Mulder and I both know the truth is out there). And please upvote and submit your product ideas on the Product Ideas page.

• Activity LogsNovember 6th, 2023Backup Radar now functions as your own personal Sherlock Holmes with the Activity Logs feature, which allows you to dig into your account actions and find out things like when a template was changed, a permission group was deleted, or a backup was retired in your Backup Radar account, and who did it. See Working with Activity Logs for more details.• Google Workspace added to our Dropsuite IntegrationOctober 16th, 2023Backup Radar’s integration with Dropsuite has expanded to include Google Workspaces, so Backup Radar users can get a quick look at their clients’ Google Workspace backups in Dropsuite! See Dropsuite Integration Expanded in Backup Radar for more details.• User TypesJuly 11th, 2023Backup Radar launched user types, allowing you to assign the appropriate user type to each user and enhance account security by ensuring each user has only the amount of access they need. See Understanding User Types for more details.• Sign in with ScalePadApril 6th, 2023We’ve made it easier to switch between ScalePad products by adding a Sign in with ScalePad functionality. Spend less time typing in passwords and more time taking care of business.• Estimated delivery time for reportsMarch 22nd, 2023We’ve added an estimated delivery time feature so that when you’re creating a scheduled report, you’ll have that little extra piece of mind from knowing when to expect your report to arrive.• AWS API IntegrationMarch 21st, 2023You can now integrate your Backup Radar account with your AWS instances to monitor your configured backups. See AWS API Integration Setup for more details.• Shareable dashboardsMarch 21st, 2023You can now share your dashboard externally by generating a sharing URL or sending a notification to your client right from Backup Radar. See How to share a dashboard externally? for more details.That’s a wrap on 2023! Stay tuned for all the exciting Backup Radar updates to come in 2024!

For the most up to date information regarding the new customizable dashboards with Backup Radar, visit the live article here:https://www.scalepad.com/updates/share-your-backup-radar-dashboards-with-new-update/ Efficiency and transparency in backup monitoring is non-negotiable for MSPs. Having the ability to share within your business means you’ll hit your efficiency goals. And exchanging information only makes for a better working relationship for everyone involved. Backup Radar’s customizable dashboards allow MSPs to improve their monitoring capabilities. Bring all your information from over 300 backup integrations into one dashboard. This will save hours of staff time every week in monitoring costs.Dashboards are an essential tool to help monitor and address critical issues. This enables you to maintain a healthy, secure environment for your clients.Now we want to make it easier to bring your clients’ into the backup strategy. That’s why Backup Radar has introduced dashboard sharing.MSPs can now exchange data and insights with their clients. This enables faster decision making proactive troubleshooting optimized incident resolutionElevate your trust with clients by being transparent about their backup environment. Clients gain a deeper level of visibility into their backup systems. And it will instill confidence in your business’ abilities. Dashboard sharing will help keep clients in the loop. This will improve satisfaction with your service and increase collaboration between you. And that only helps lead to a better customer experience. What is dashboard sharing?To help increase collaboration, we’ve added the ability to share dashboards directly with clients and co-managed accounts with the new share feature. The share feature generates a URL specifically for access to your chosen dashboard. With these URLs you can send specific dashboards to technicians inside your business or directly with clients. By having this function, it reduces the need for additional users on your backup monitoring system, but still allows for others to see what is happening.Use these dashboards to communicate risk with your clients, or share insights with your internal teams. How does dashboard sharing work?To share any dashboard from inside Backup Radar, select the dashboard you wish to share and click to generate a sharing URL. You can also send an email notification to your client right from the app itself.Benefits of sharing dashboardsMSPs will now be able to directly show clients their backup environment quickly and easily. Getting a client up to speed with accessible information can help keep everyone involved informed before meetings. With informed clients, meetings around backups can be tailored to only the most important tasks and quickly addressed. Engaging clients with an inside look into their backups can also lead to better strategic planning. If a client is looking for cyber security insurance, or needs to meet a data security standard, backup monitoring status needs to be accessible and documented. MSPs can work with clients to address any existing security vulnerabilities or backup errors that might exist in their business. Not a Backup Radar user? Get started today. 

For the most up to date information regarding the Backup Radar and Dropsuite integration, head to the article source: https://www.scalepad.com/updates/dropsuite-integration-expanded-in-backup-radar/ Backing up and managing your clients’ data is a must for every MSP. For many, Dropsuite is the go-to solution to keep email, Microsoft 365, QuickBooks, and Google Workspace backed up and accessible. ScalePad is excited to announce that our Backup Radar integration with Dropsuite has expanded to include Google Workspaces. Now Dropsuite users can bring all their Dropsuite backups into one location for monitoring alongside any other workstation or  server backups your MSP may have for clients.   With this integration, Backup Radar users can get a quick status look at their clients’ Google Workspace backups in Dropsuite. What can MSPs do with this integrationBy integrating Dropsuite, MSPs can monitor and report on all client backups in their environment. Dropsuite is one of our partner’s favorite tools thanks in no small part to their support for cloud-based backups for email, Microsoft 365 and 365 GovCloud, QuickBooks Online, and Google Workspace.  Backup Radar will surface all successful, failed, and no result status updates. This provides MSPs with the ability to spot trends, remediate, and report on client backup health. Backup Radar’s ability to surface backups that generate “no result” can be a life saver for MSPs who might not see that a backup generated no notification at all. Why did Backup Radar integrate with DropsuiteBackup Radar Partners using Dropsuite are able to monitor cloud-based backups of their clients’ Google Workspaces and rely on Backup Radar’s comprehensive monitoring as a key part of their efficient backup workflow.This enhanced integration with Dropsuite helps MSPs reduce risk to clients while maintaining efficiency, freeing up time to deliver a top-class experience to clients, and strengthen their client relationships. With Dropsuite and Backup Radar, clients can trust that their MSP has their data backups safe and secure. Get started by signing into Backup Radar and integrate Dropsuite today.