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We have been using the beta integration for Veeam Service Provider Console since it was rebuilt a while back.It's working fairly well, but there are a few issues preventing us from switching from email-based monitoring.As noted on the beta integration setup/details page, there are a few types of Veeam jobs that are only supported via email parsing.The three that are currently unsupported that we would really like to see are scale out repository offload/sync state, configuration backup, and health checksOur more pressing concern is the fact that the VSPC does not seem to be correctly reporting when VMs are excluded from jobs.Most of our Veeam/VMWare backup jobs are built using the vCenter or “Datacenter” object, with VMs excluded manually from the jobs.This seems to result in jobs being created in Backup Radar for VMs that are excluded from the job in Veeam.Are there any possible improvements for the above issues or are these just limitations of the VSPC API?

673

5 days ago

alleneagleNew Member

Lifecycle Manager

Missing features

When we first signed up for this service a couple of months ago I had the ability to create a new initiative based on an insight (workstations over X years old) and spread the workstations across X amount of quarters. I was then able to move computers between those quarters. I no longer see this functionality. Is it removed or has it been moved somewhere else? This is a basic function that sold us on the platform in the first place. The program is not much use if we cannot easily and intuitively plan out our equipment lifecycle. Thanks

1515

15 days ago

scheidellActive Member

ControlMap

your PCI DSS 4.0 has extremely limited use

first problem, your pci dss 4.0 is based on the ‘prioritized approach;’361 questions.https://docs-prv.pcisecuritystandards.org/PCI%20DSS/Supporting%20Document/Prioritized-Approach-For-PCI-DSS-v4-0.pdf Basically useless. and I do 3 or 4 PCI readiness audits a year (and I can’t use controlmap, Example: if a client needs to be pci compliant, and can use the SAQ A, there are only 22 controls.So if I ask the client to go through the 360 questions and mark 338 of them as ‘out of scope’ they will compare me to.. ok, bozo the clown.how to fix? don’t know. you would need to tag each control with the SAQ that requires is, and let us mark ‘all out of scope except’ these tags.here is the list: The number of questions in each PCI Self-Assessment Questionnaire (SAQ) varies based on the SAQ type. Here's a breakdown of the number of questions per SAQ type: SAQ A: ~22 questions This SAQ is for merchants who have fully outsourced all cardholder data functions to third-party service providers. SAQ A-

401

18 days ago

Jeff DunkleRocketeer

Lifecycle Insights

Halo Users - How do you get your Recommendations into Halo from LCI?

We do not have the ability to create a ticket to Halo from Lifecycle Insights. What’s the best way to get recommendations over to Halo once they are approved? I am looking for a more automated approach. Is anyone using any good methods to get the recommendation into HALO? Submitted on behalf of John Marzano at Brite.

19 days ago

SFleisherActive Member

ControlMap

Report showing users and rights for Control Map

Is there some type of report we can use for our own compliance needs that shows all the users and the associated privileges? I am looking for this for our own compliance requirements internally.

131

20 days ago

Un1teeeVisitor

Lifecycle Manager

Scalepad not syning all assets from ITG

I don’t do this very often. I’ve noticed that not all my client companies are syncing over from ITG. I’ve checked the sync status and everything seems correct. Is there someplace that filters on specific companies to sync? None of my new clients show up in Scalepad.

Backup Radar website - cannot login

We are not able to login to the Backup Radar website and cannot open a support case. Your status page has no reported issues and same with DUO. Can someone please respond? Thank you, Tracy

353

28 days ago

lglazunovaNew Member

Lifecycle Insights

Filters don't work in the scheduler as intended

Scheduler is a great tool with lots of options to filter meetings, which is an incredible idea. However, filters don’t work as advertised. Regardless of the filter you select, it only filters by company. Long story short, if you want to see how many vCIO meetings (exclude TAM visits), your vCIOs conduct - you can’t because it will render you all meetings anyway :(. Support, suggested to me that I should submit a “great new idea” but I don’t think it’s a new idea. I see it as the creators of the platform had that exactly in mind, but it was not developed properly to make it work. I believe it’s a issue that needs to be solved, not an idea to vote for.

673

1 month ago

BrettRNew Member

ControlMap

Objectives - Implementation notes in reports

With the “Implementation” tab in each objective, I can put notes as the how the objective is implemented. This doesn’t seem to show up in any report. Is there a point to this field? I’d love to have my reports give this bit of free-text information against each objective without a copy-and-paste.

242

1 month ago

Brad KVisitor

Lifecycle Manager

Vendor End of Support

Can Lifecycle Manager show the vendor’s end of life date in addition to the warranty date? My industry has moved to focusing on EOS/EOL as the key to whether they replace vs just warranty or age. Having this readily available in the reporting would be amazing.

231

1 month ago

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Scott BauerRocketeer

Quoter Product Update: October 2024News

Quoter just released their October Product Update which includes recent product release updates, wins, and Partner impact. Delivered straight from the source – Ash, Quoter’s Senior Product Manager. Our team has been busy in October making the Quoter product better. Some highlights from this month’s release:Some highlights from this month’s release: Support for Bundles in our single-select Sections: Even more updates to our HaloPSA integration: Streamline ACH payments with Quoter + QuickBooks Online integration: Have your zero-value unit prices recognized in quotes as zero: Send quotes from your Android device with ease: Support for Bundles in our single-select Sections: This update allows you to package up hardware, software, or other services in Bundles and then provide those to the end customer within single-select Section options. It’s convenient for you and gives customers more flexibility to customize the deal. Even more updates to our HaloPSA integration: This month, we relea

7 hours ago

ScalePad Product MarketingCommunity Manager

Dark Mode Now Available in ControlMap

ControlMap has introduced dark mode, designed to enhance your experience by providing a more comfortable and customizable display option. Dark mode offers an alternative view that can make longer sessions on the platform easier on the eyes. How to Enable Dark Mode1. Click on the profile icon in the top right corner.2. Click on appearance.3. Select the appearance option – dark mode, light mode, or match system settings. Get Started TodayTurn on dark mode in ControlMap and enjoy a more customizable, user-friendly experience.

140

5 days ago

jason.foleyNew Member

Veeam API Integration Beta

VSPC improvments

673

5 days ago

Andrea AyalaCommunity Manager

Announcements

October 🎃 Communi-Tea ☕ - Your Monthly Cup of Hot Takes and News

100

7 days ago

Mark IgnacioRocketeer

From the Desk of...

Roadmap Acceptance Strategies

When “not right now” or “I don’t have the money” are the usual replies to most of your recommendations, you should really think about making your Roadmaps a strategic and consultative conversation. Here are some strategies that we will be talking about during our User Group Workshops:Understand the Root Cause Reframe the Value Proposition Simplify and Prioritize Recommendations Review and Adjust the Timeline Leverage Data and Evidence Engage in Collaborative Planning Educate the Client Build Trust Through Communication Leverage Risk-Based Contracting Be Prepared to Walk Away Understand the Root Cause Clarify Concerns: Schedule another meeting within the week to fully understand why the client is rejecting the roadmap or project. Ask open ended questions like, “What are your primary concerns with this recommendation?” This can reveal underlying issues such as budget constraints, lack of understanding, or misaligned priorities. Identify Priorities: Ensure the recommendations align with

alleneagleNew Member

Andrea AyalaCommunity Manager

Marketplace

Congratulations to our Marketplace Rewards Winner!

Hey everyone! Some great news to share today. We’ve announced our GRAND PRIZE winner of the Marketplace Rewards Program contest, Go Consulting! @ChrisO and the Go Consulting team won $5,000 for their office, woohoo! If you didn’t see, we ran a limited contest where we rewarded our partners for joining the Service Marketplace Program (Check out that article HERE) and protecting your assets. If you’re new to ScalePad and want to learn more about Marketplace and Workstation Assurance, you can check that out HERE. Congratulations again to the Go Consulting team and @ChrisO!

140

16 days ago

scheidellActive Member

ControlMap

your PCI DSS 4.0 has extremely limited use

401

18 days ago

richiecoanNew Member

ControlMap

NIST 800-171 and CMMC SSP

Need the ability to upload diagrams for several areas of the SSP to define system boundaries, define data flow for protected data, system boundaries, etc.

192

18 days ago

Jeff DunkleRocketeer

Lifecycle Insights

Halo Users - How do you get your Recommendations into Halo from LCI?

19 days ago

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