ScalePad Community

Tabs

Help others
Categories
Recently active

dbrowneNew Member

Veeam API Integration Beta

Veeam backup server name

Is there any way to pull the Veeam backup server name from VSPC for simpler management of Veeam jobs?

314

2 days ago

Dr. MikeNew Member

ControlMap

ControlMap CMMC/171 evidence expectations vs DIBCAC expectations

DIBCAC released a Self-Assessment Database that they themselves use when conducting assessments. It has very explicit expectations of minimally 320 evidence checks--some of which can be met by a single document/artifact. DIBCAC has evidence expectations for each of the 320 assessment objectives. How has ControlMap’s default expectations for evidence for CMMC landed on 53 pieces (and the same count for 171r2 framework)?

4 days ago

NorthfieldNew Member

ControlMap

Control Map Outtage?

Hello, when trying to login to my MSP portal on ControlMap, none of my links are loading. Is there any known issues with the application now? There was the database maintenance last night and I can’t seem to login.Just shows up gray screen and when I try to go through the Lifecycle manager way, it just says redirecting to your region then freezes up. I’ve tried logging through incognito, deleting my cache, as well as logging in from another device on another network and it is not working. Please help!

11 days ago

poppyNew Member

ControlMap

Link existing uploaded policy to evidence

Is there a way that I am missing to link an existing uploaded Policy as evidence?

131

12 days ago

jason.foleyNew Member

Veeam API Integration Beta

VSPC improvments

We have been using the beta integration for Veeam Service Provider Console since it was rebuilt a while back.It's working fairly well, but there are a few issues preventing us from switching from email-based monitoring.As noted on the beta integration setup/details page, there are a few types of Veeam jobs that are only supported via email parsing.The three that are currently unsupported that we would really like to see are scale out repository offload/sync state, configuration backup, and health checksOur more pressing concern is the fact that the VSPC does not seem to be correctly reporting when VMs are excluded from jobs.Most of our Veeam/VMWare backup jobs are built using the vCenter or “Datacenter” object, with VMs excluded manually from the jobs.This seems to result in jobs being created in Backup Radar for VMs that are excluded from the job in Veeam.Are there any possible improvements for the above issues or are these just limitations of the VSPC API?

alleneagleNew Member

When we first signed up for this service a couple of months ago I had the ability to create a new initiative based on an insight (workstations over X years old) and spread the workstations across X amount of quarters. I was then able to move computers between those quarters. I no longer see this functionality. Is it removed or has it been moved somewhere else? This is a basic function that sold us on the platform in the first place. The program is not much use if we cannot easily and intuitively plan out our equipment lifecycle. Thanks

1555

29 days ago

scheidellActive Member

ControlMap

your PCI DSS 4.0 has extremely limited use

first problem, your pci dss 4.0 is based on the ‘prioritized approach;’361 questions.https://docs-prv.pcisecuritystandards.org/PCI%20DSS/Supporting%20Document/Prioritized-Approach-For-PCI-DSS-v4-0.pdf Basically useless. and I do 3 or 4 PCI readiness audits a year (and I can’t use controlmap, Example: if a client needs to be pci compliant, and can use the SAQ A, there are only 22 controls.So if I ask the client to go through the 360 questions and mark 338 of them as ‘out of scope’ they will compare me to.. ok, bozo the clown.how to fix? don’t know. you would need to tag each control with the SAQ that requires is, and let us mark ‘all out of scope except’ these tags.here is the list: The number of questions in each PCI Self-Assessment Questionnaire (SAQ) varies based on the SAQ type. Here's a breakdown of the number of questions per SAQ type: SAQ A: ~22 questions This SAQ is for merchants who have fully outsourced all cardholder data functions to third-party service providers. SAQ A-

451

1 month ago

Jeff DunkleRocketeer

Lifecycle Insights

Halo Users - How do you get your Recommendations into Halo from LCI?

We do not have the ability to create a ticket to Halo from Lifecycle Insights. What’s the best way to get recommendations over to Halo once they are approved? I am looking for a more automated approach. Is anyone using any good methods to get the recommendation into HALO? Submitted on behalf of John Marzano at Brite.

110

1 month ago

SFleisherActive Member

ControlMap

Report showing users and rights for Control Map

Is there some type of report we can use for our own compliance needs that shows all the users and the associated privileges? I am looking for this for our own compliance requirements internally.

131

1 month ago

Un1teeeVisitor

Lifecycle Manager

Scalepad not syning all assets from ITG

I don’t do this very often. I’ve noticed that not all my client companies are syncing over from ITG. I’ve checked the sync status and everything seems correct. Is there someplace that filters on specific companies to sync? None of my new clients show up in Scalepad.

181

1 month ago

Welcome

Everything you need to know about this community

Get started on the ScalePad Community

4 topics
0 Replies

Announcements

17 topics
4 Replies

Lounge Area

13 topics
5 Replies

Product Discussions

A space to discuss all ScalePad products and services. Use these product threads to learn new things about familiar products, ask questions, and get your answers!

Backup Radar

7 topics
6 Replies

Cognition360

2 topics
1 Reply

ControlMap

21 topics
27 Replies

Lifecycle Insights

23 topics
47 Replies

Lifecycle Manager

11 topics
28 Replies

Quoter

3 topics
0 Replies

Marketplace

4 topics
4 Replies

Learn & Grow

Get inspired and gain all the knowledge you need

From the Desk of...

3 topics
0 Replies

Scaling Your Business

6 topics
0 Replies

Integrations

2 topics
0 Replies

Mark IgnacioRocketeer

Scaling Your Business

Budget Season Tips and TricksBlog

Having visibility into certain Budget Items - even those not always directly covered in your services - can give your clients a more comprehensive and accurate tech budget for 2025. Here are some of those overlooked but helpful inclusions: 1. Non-Contracted Software and LicensesShadow IT Costs: Subscriptions or apps used by departments without MSP oversight. One-off Software Purchases: These might not recur annually but can add up over time. 2. Third-Party Maintenance and WarrantiesHardware Maintenance: Contracts or extended warranties for devices like printers or specialized machinery. Non-Standard Support Costs: Items not covered by the MSP, such as specialized server or hardware support. 3. Training and CertificationsStaff Training: Technology related training or certifications, especially for compliance. User Adoption Tools: Resources like training sessions or internal tools that boost productivity on existing software 4. Data Storage, Backup and RecoveryOff-site Backups: Cloud or

16 hours ago

dbrowneNew Member

Veeam API Integration Beta

Veeam backup server name

Is there any way to pull the Veeam backup server name from VSPC for simpler management of Veeam jobs?

314

2 days ago

Dr. MikeNew Member

ControlMap

ControlMap CMMC/171 evidence expectations vs DIBCAC expectations

4 days ago

JShiRocketeer

Lifecycle Manager

Lifecycle Manager | Enhancing Client Relations with Scorecards Now and Into the FutureF.A.Q.

Quick Reading (TL;DR)Lifecycle Manager Scorecards are created for MSPs to review clients' IT health, useful in business review meetings. They offer a broad view, assessing various IT environment aspects beyond hardware, using both automatic and manual item creation. Scorecards help align MSPs and clients on current IT issues, facilitating proactive roadmap planning. Items are scored for health and prioritized by urgency, aiding in strategic issue resolution discussions. Future Vision for Scorecards: Broaden Scope: Expand use cases beyond hardware, introduce templating and automation for efficiency. Make Proactive: Link with more data points, simplify data collection for earlier issue identification. Integrate with Client Systems: Enhance client service with comprehensive reports and action plans. Progress Tracking: Improve with comparison reporting, for better improvement tracking and forecasting. The goal is to evolve scorecards into a more powerful tool for MSPs, enhancing their a

1461

5 days ago

5GN-LeeNew Member

Veeam API Integration Beta

Ingestion of backup failure reason

To take this integration further, we ideally need to be able to ingest the backup information into BR, similar to what is already available via the email ingestion. Receiving the ticket that just says there was a failure or warning, and still having to go and dig around in VSPC or some other Veeam management tool to gather the information adds time to the task.This seems to be a relatively simple addition as the data is returned when the job status is queried anyway, from the JSON returned if the job status is a failure with VBR, or warning/failure in VBO365.Some examples are below, I have truncated the output for clarity.VBR:Querying /infrastructure/backupServers/jobs/backupVmJobs object failureMessages: [] is returned{ "data": [ { "instanceUid": "944c9568-9423-4893-9163-59a8242cadc1", "subtype": "VSphere", "targetRepositoryUid": "88788f9e-d8f5-4eb4-bc4f-9b3f5403bcec", "protectedVmCount": 1, "_embedded": { "backupServerJob": { "instanceUid"

963

7 days ago

Andrea AyalaCommunity Manager

ControlMap

The vCISO Wave – Why and How GRC Will Revolutionize Your BusinessNews

In our most recent webinar series, we tasked Secure Dan ( @Dan Fox ) with laying out why Governance, Risk, and Compliance (GRC) isn’t just about protecting your clients—it’s about creating new business opportunities while reducing liability. In our most recent webinar, Dan explains: Why GRC matters: You’ll learn how compliance builds trust, differentiates MSPs like yours, and helps with client retention—all while avoiding hefty regulatory fines. How to implement GRC as a service: We’ll walk through different approaches, from choosing the right framework like NIST, SOC 2, or CIS Controls, to structuring flexible service models such as monthly retainers or project-based pricing. The process: You’ll see how key phases like assessing gaps, audits, and ongoing monitoring create long-term value and deliverables like compliance assessments, risk management, and policy documentation. Lessons from the field: We’ll share success stories and common pitfalls, like ensuring framework alignmen

NorthfieldNew Member

poppyNew Member

Link existing uploaded policy to evidence

Is there a way that I am missing to link an existing uploaded Policy as evidence?

131

12 days ago

Andrea AyalaCommunity Manager

Announcements

ControlMap Compliance Bootcamp - An MSP's Guide to Selling Compliance as a ServiceTutorial

We’ve been listening to our partners and know that communicating and selling the value of compliance as a service can be an ongoing struggle. That’s why we released this structured boot camp packed with interactive resources including risk assessment worksheets, pricing calculator, talk tracks, and a handy dandy badge that you can share with your clients on your social. This guide is FREE and is meant to be digested in multiple sessions. What to Expect: This Guide is For MSPs Who:Work with small and medium-sized businesses (SMBs), Want to offer Compliance as a Service (CaaS) and Risk Management training, Need to communicate the value of cybersecurity compliance standards to clients and prospects.You Will Learn:Why cybersecurity and compliance are essential to MSPs and your clients, How to use your industry and location to identify relevant compliance frameworks and industry standards, How to package, price, and pitch compliance offerings to prospects and existing clients, How to jumpst

240

12 days ago

Scott BauerRocketeer

Quoter Product Update: October 2024News

Quoter just released their October Product Update which includes recent product release updates, wins, and Partner impact. Delivered straight from the source – Ash, Quoter’s Senior Product Manager. Our team has been busy in October making the Quoter product better. Some highlights from this month’s release:Some highlights from this month’s release: Support for Bundles in our single-select Sections: Even more updates to our HaloPSA integration: Streamline ACH payments with Quoter + QuickBooks Online integration: Have your zero-value unit prices recognized in quotes as zero: Send quotes from your Android device with ease: Support for Bundles in our single-select Sections: This update allows you to package up hardware, software, or other services in Bundles and then provide those to the end customer within single-select Section options. It’s convenient for you and gives customers more flexibility to customize the deal. Even more updates to our HaloPSA integration: This month, we relea

14 days ago

Events Calendar

Leaderboard

Interact with the Community to see your name on this list!

Welcome to the ScalePad Community!

Community

KB Launchpad

Product Ideas

Product Updates

Events

Groups

ScalePad Home Page

Status Page

What's New?

Tabs

Welcome

Get started on the ScalePad Community

Announcements

Lounge Area

Product Discussions

Backup Radar

Cognition360

ControlMap

Lifecycle Insights

Lifecycle Manager

Quoter

Marketplace

Learn & Grow

From the Desk of...

Scaling Your Business

Integrations

Events Calendar

Leaderboard

Download the MSP Trends Report 2024

Exciting Goings On!

Infographic: Growing Together

ScalePad Innovate 2024

3-2-1 Backup Rule

Welcome to the ScalePad Community!

What's New?

Tabs

Events Calendar

Leaderboard

Download the MSP Trends Report 2024

Exciting Goings On!

Sign up

Sign in with your ScalePad Account (SSO)

Sign in to the ScalePad Community

Sign in with your ScalePad Account (SSO)

Scanning file for viruses.

This file cannot be downloaded