Hello,
With the new Backup Plans, for overnight jobs that start and finish on different days, using RPO as the SLA compliance criteria is mandatory.
However, we have a critical issue: there are no options that allow us to mark devices as "out of compliance" when multiple results with different statuses are received within the configured RPO window.
Example: We monitor a VM that performs 2 backups overnight.
1 fails and 1 succeeds.
Both fall within the RPO window, so the plan marks this device as "SLA compliant".
However, we need it to be flagged differently (at risk, out of compliance, or another distinct status) because our customers contracts require every issue to be investigated.
In its current state, the new backup plans prevent us from delivering an adequate service level.
The solution would be to add more configuration options for RPO-based SLA criteria, such as "% successful results in RPO time", similar to what's already available when RPO is not selected.
Best regards,
Federico Bocchi