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OAWEGSNew Member

Dan FoxRocketeer

ControlMap

Shared Responsibility Matrix - what and why?

ControlMap’s April 2024 release came out with a new compliance feature to manage shared responsibilities directly within frameworks.In cybersecurity compliance, a responsibility matrix is essential. It provides clarity, accountability, and structure, guiding efforts to manage and mitigate risks. This foundational tool supports effective governance and demonstrates commitment to protecting sensitive information and assets. Some purposes of a shared responsibility matrix for cybersecurity management:It clarifies roles and responsibilities, reducing confusion and ensuring tasks are addressed. It fosters accountability by assigning specific responsibilities to individuals or teams. It promotes collaboration among departments and stakeholders, leading to more effective outcomes. It helps identify gaps and redundancies in cybersecurity processes, enabling resource optimization. It supports compliance efforts by documenting task implementation and management. It facilitates continuous improve

3 days ago

dkmooreNew Member

ControlMap

Seeing duplicate evidences

We are seeing duplicate entries of evidence with different objectives for some of our customers. We have no idea if this is expected behavior. We only have one framework associated with the customer. Please advise.

3 days ago

Andrea AyalaCommunity Manager

Announcements

April Communi-Tea ☕ - Your Monthly Cup of Hot Takes and NewsNews

Welcome to our community series, Communi-Tea! A steaming cup of nerdy news to help you stay on top of ScalePad updates and our growing Community. 📣 Let’s roll call our newest Community members. Welcome to the party!@Steve @vlefra @Cambo @GBaroan @levelupnetworks @KentC28 @Heidar @akedjierski @blockanz @ebaudo @SylvainO @simonc @AbdelatifM @Abdelmounaim Mazouz @saibas @sebastienf @patrickg @AlfredDsouza @AlexandreTElli @SteveD @simonm @erasmussen @Bricec @evolvaharris @François @dannyr @Mon-El @YvesPoulin @arthur.ebbinger @alaing35 @Joshua_C @Mikec_ITRM @TimJ @PBrewer @plarue @roca roca @Erick Anderson @DallasWilm @jticyber @williamkapes @scottglines @Surface Surface @MichaelSobota @Josh.Sanders @Jerome @jamesratcliff @Julien @ChrisO @JohnK-OCS-OCS @steve1214 @jeffa1792 @AnjuR @Connach @Matthew A @brandon182 @phcranston @shuttleswo @CURAitmm @ben @codya @CamdenW @trauch @P1Kevin @Alllen.Whinery@ben.phillips@SteveBurnsEAC @dkropp79 @ctapper@Tom Wallace @mprince @Craig Musker @tkanive

330

7 days ago

Peter MartensRocketeer

ScalePad Achieves SOC 2 Type II and ISO 27001 ComplianceNews

We’re proud to announce that Lifecycle Manager, Lifecycle Insights, and Backup Radar have joined Control Map in achieving SOC 2 Type II and ISO 27001 compliance, marking a significant milestone in our journey toward uncompromising data security for ScalePad. What does this mean for you? It means that we've undergone rigorous audits and assessments to ensure that our products meet the highest standards for protecting your valuable data. With SOC 2 Type II and ISO 27001 compliance, your data is safeguarded against threats and vulnerabilities, giving your MSP peace of mind as you focus on what matters most to your business. Visit our update page now to dive into the details and discover how we're raising the bar for data security in the industry or visit scalepad.com/security to download our Security Whitepaper and SOC 3 Report.

160

7 days ago

Laura BeltonRocketeer

Backup Radar x HaloITSM integrationNews

We're excited to launch our latest Backup Radar integration: HaloITSM! This new release deepens our partnership with the Halo Service Solutions suite of products and gives our Partners even more options to streamline their ticket management. Here is our step-by-step guide on getting connected! Not a Backup Radar partner yet? Let us show you how we can make a difference in your backup monitoring operation. Book a demo to take a look at how Backup Radar and streamline your daily backup monitoring.

170

9 days ago

EnableTechnologySalesNew Member

Lifecycle Insights

Users displays entries of M365 accounts as weird GUID

I’m getting this in the Users list after enabling M365 integration for this customer / syncing M365 data. I’ve noticed it on other customers as well, already integrated for a while...

15 days ago

Andrea AyalaCommunity Manager

Backup Radar

A Deeper Look Into the Backup Radar & HaloPSA Integration

Are you curious about how our newest integration with HaloPSA and Backup Radar works? In the video below, our very own Tulsie Narine walks through the recently released HaloPSA ticketing integration with Backup Radar including how you can set up this integration for yourself. Still have questions about this integration? Let us know in the comments below!

15 days ago

OAWEGSNew Member

ControlMap

NIST 800-82

We have a number of data center customers who are very interested in the NIST 800-82 framework, see this as an advantage for the industry.

22 hours ago

dkmooreNew Member

ControlMap

Seeing duplicate evidences

3 days ago

sgillNew Member

Lifecycle Insights

Critical - Lifecycle Insights Not Calculating Correctly

I ran into another instance of LCI incorrectly calculating 3 year totals – but this was from a Recommendations Report. When I looked at the Budget Forecast – it was actually correct.Here is a screenshot. These highlighted amounts are not correct, in fact, they are wildly inaccurate – like 2-3x the actual amount. This is super embarrassing when it is found in front of a client. Here is a screenshot from the budget forecast. The numbers highlighted above are correct – however, two other recommendations are wrong (but they are correct above – these highlighted in yellow with red arrows).Please address this issue ASAP. This is really concerning.

16 days ago

erasmussenNew Member

Lifecycle Insights

Contact write back

When reviewing the contacts in LCI with MS365 integrated, can you write back contacts that are in M365 to Connectwise Manage?

28 days ago

esheldonVisitor

Cognition360

After hours reporting

I’m looking if there is a way to get reporting on all tickets that were submitted outside the hours of 9a-6p EST Mon-Fri. From there I want to see how fast our engineers were able to close those tickets.

1 month ago

Jason-ForeverOnNew Member

Lifecycle Manager

Scalepad Sync with Datto RMM

We have an integration with Datto RMM enabled and there is a problem with the syncing. Last month we purchased an extended coverage for a couple computers in an organization and when it synced the updated warranty information it put the date the transaction was made, not the new warranty expiration date. I can see in the configuration history that the sync was performed specifically by the scalepad API. Is there an issue with this functionality or some other setting we need to adjust?

2 months ago

EnableTechnologySalesNew Member

Lifecycle Insights

Can't open Lifecycle Insights

Hi everyone,I can’t open Lifecycle Insights after logging in to ScalePad OK. When in Lifecycle Manager, clicking top-left menu, clicking Lifecycle Insights, launches the URL for it but then it sends me back to Manager.I’ve tried another browser and Incognito, same symptoms. Anyone else having an issue? Adam

3 months ago

bsianiNew Member

Lifecycle Manager

Optimization of Display for Essential Runtimes on Front-Facing Clients

Is there a specific reason why older runtimes is displaying in red, even though it has the latest support version? These runtimes are essential for applications that require them, and although we can't remove them from computers due to application dependencies, the red color may convey an unsupported status. How can we present this more positively for front-facing clients?

3 months ago

ThomasArkSolversNew Member

Lifecycle Insights

LifeCycle Insights IT Glue Integration

We have integrated our IT Glue with the lifecycle insights, however we are synching clients into the lifecycle insights that are no longer active on our IT Glue.How do I remove/adjust/manage this scenario where we have un-active clients still showing as active within lifecycle.The 2nd issue that is coming up there are also duplicate client profiles being synced in terms of lifecycle creating 2 copies of certain clients.

4 months ago

patrick.williamsActive Member

Role - vCIO

What's your main focus going into Q1 TBRs?

With the nightmare of 2012 EOL in the rearview mirror and budgets delivered in Q4 what will be your big talking point for your Q1 TBRs?

4 months ago

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ControlMap Release Notes (April 2024)Release Notes

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April Communi-Tea ☕ - Your Monthly Cup of Hot Takes and NewsNews

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