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How do you reset your multi-factor?

  • September 2, 2025
  • 2 replies
  • 26 views
J
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I’m looking to move my multi-factor from one app to another, but I don’t see a way to reset it in my profile. Anyone know how to do that when it’s required by an administrator?

Is there a way for another admin to reset it?

Best answer by adamlopardo

I’m looking to move my multi-factor from one app to another, but I don’t see a way to reset it in my profile. Anyone know how to do that when it’s required by an administrator?

Is there a way for another admin to reset it?

Hey Jgedeon, 

Please follow the instructions in the KA outlined below:

 

https://help.scalepad.com/hc/en-us/articles/28455464100635-Managing-Multi-Factor-Authentication-for-Your-Own-Account

 

Let me know if that helps! 

 

Thanks, 

    adamlopardo

    2 replies

    adamlopardo
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    • adamlopardo
    • Influencer
    • Answer
    • September 2, 2025

    I’m looking to move my multi-factor from one app to another, but I don’t see a way to reset it in my profile. Anyone know how to do that when it’s required by an administrator?

    Is there a way for another admin to reset it?

    Hey Jgedeon, 

    Please follow the instructions in the KA outlined below:

     

    https://help.scalepad.com/hc/en-us/articles/28455464100635-Managing-Multi-Factor-Authentication-for-Your-Own-Account

     

    Let me know if that helps! 

     

    Thanks, 

    Client Experience Director | vCIO Leader | Driving IT Strategy & Client Success
    J
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    • jgedeon
    • Author
    • New Member
    • September 2, 2025

    Thank you! That got us to the right spot where we located the MFA reset option.

     

    We were not looking at the ScalePad hub level, instead at the LifeCycle Manager level.

    adamlopardo
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