Lifecycle Manager

A space to ask questions, get answers, and engage surrounding Lifecycle Manager

  • 9 Topics
  • 22 Replies

9 Topics

JShi
Rocketeer
JShiRocketeer
published in Lifecycle Manager

Lifecycle Manager | Enhancing Client Relations with Scorecards Now and Into the FutureF.A.Q.

Quick Reading (TL;DR)Lifecycle Manager Scorecards are created for MSPs to review clients' IT health, useful in business review meetings. They offer a broad view, assessing various IT environment aspects beyond hardware, using both automatic and manual item creation. Scorecards help align MSPs and clients on current IT issues, facilitating proactive roadmap planning. Items are scored for health and prioritized by urgency, aiding in strategic issue resolution discussions. Future Vision for Scorecards: Broaden Scope: Expand use cases beyond hardware, introduce templating and automation for efficiency. Make Proactive: Link with more data points, simplify data collection for earlier issue identification. Integrate with Client Systems: Enhance client service with comprehensive reports and action plans. Progress Tracking: Improve with comparison reporting, for better improvement tracking and forecasting. The goal is to evolve scorecards into a more powerful tool for MSPs, enhancing their a

1080
JShi
Rocketeer
4 months ago
S
StuHNew Member
asked in Lifecycle Manager

How to remove a client and related assets

Anyone able to share how you remove a client and the associated assets?  I believe I have looked all over but just can not see how you remove a client and or assets.  

6
Shay Macgabhann
Rocketeer
16 days ago
Andrea Ayala
Community Manager
Andrea AyalaCommunity Manager
published in Lifecycle Manager

How to Bake Critical Infrastructure Protection into your MSPNews

 You hold your MSP to high standards, and so do your clients. That’s why Infrastructure Protection should be a non-negotiable for engaging your MSP. The top 1% of MSPs don’t sell warranties — they bake critical infrastructure protection into their Master Service Agreement (MSA) instead. Learn the the not-so-secret protection strategy of top MSPs here: https://www.scalepad.com/lifecycle-manager/add-infrastructure-protection-to-msa/

130
Andrea Ayala
Community Manager
17 days ago
C
Craig LNew Member
asked in Lifecycle Manager

New Dashboard sucks. Give us back a desktops/Servers out of warranty

As the title says. Give us back the basic features we signed up for.I report weekly on how many desktops & servers are out of warranty. I used to be able to log in, see this information, and log out. Please give us back the BASIC functionality so we can see at a glimpe how many desktops & server are out of warranty, without having to deep dive into all the BS. 

9
JShi
Rocketeer
1 month ago
A
alleneagleNew Member
asked in Lifecycle Manager

Missing features

When we first signed up for this service a couple of months ago I had the ability to create a new initiative based on an insight (workstations over X years old) and spread the workstations across X amount of quarters. I was then able to move computers between those quarters. I no longer see this functionality. Is it removed or has it been moved somewhere else? This is a basic function that sold us on the platform in the first place. The program is not much use if we cannot easily and intuitively plan out our equipment lifecycle. Thanks

2
Andrew Day
Community Manager
1 month ago
S
StuHNew Member
asked in Lifecycle Manager

Issues caught do not take you to the item(s)

Has anyone else got the issue, where the issues warning does not take you to the asset when you click on it?  You have to go digging to get the asset(s) in question.  

2
ScalePad Support
Community Manager
1 month ago
J
Jason-ForeverOnNew Member
asked in Lifecycle Manager

Scalepad Sync with Datto RMM

We have an integration with Datto RMM enabled and there is a problem with the syncing. Last month we purchased an extended coverage for a couple computers in an organization and when it synced the updated warranty information it put the date the transaction was made, not the new warranty expiration date. I can see in the configuration history that the sync was performed specifically by the scalepad API. Is there an issue with this functionality or some other setting we need to adjust?

2
ScalePad Support
Community Manager
5 months ago
B
bsianiNew Member
asked in Lifecycle Manager

Optimization of Display for Essential Runtimes on Front-Facing Clients

Is there a specific reason why older runtimes is displaying in red, even though it has the latest support version? These runtimes are essential for applications that require them, and although we can't remove them from computers due to application dependencies, the red color may convey an unsupported status. How can we present this more positively for front-facing clients?

1
Stan Aksentsev
Rocketeer
6 months ago
Andrea Ayala
Community Manager
Andrea AyalaCommunity Manager
published in Lifecycle Manager

Lifecycle Manager Overview

For emerging & growing MSPs that need a system to manage their clients' assets, Lifecycle Manager is an asset lifecycle management platform that automatically analyzes asset status. Unlike any other tool, Lifecycle Manager helps MSPs increase revenue by generating simple, client-facing collateral and providing access to competitively-priced value-add services for warranties & workstation assurance, and free IT asset disposal. Lifecycle Manager is the one platform to manage all your clients assets.Lifecycle Manager helps you elevate your client experience game while finding new ways for increased revenue and margins. Check out our overview document below!

590
Andrea Ayala
Community Manager
7 months ago
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