Cognition360 Getting Started Workshop - Service Delivery

Join us as we unpack the key Service Delivery reports to get you drilling into how and where your company spends their time.

Reports for this session include:

• Team Utilization
• Technician Efficiency
• Ticket KPIs
• Active Tickets
• Work Type Usage
• Common Issues (Type, Subtype and Item reporting)

Recommended roles to attend:

• Help Desk Manager
• Team Leads
• Business Analyst
• C-Level

By the end of this session, you will have a list of best practices and key metrics to look for, and a deeper look into the information going into your ConnectWise PSA.