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We need the assessment reports to keep the formatting when exporting to pdf. Support confirmed that the library they use for creating pdfs does not natively support rich text so it extracts the public comments to plain text. This makes the reports look less professional and hard to read.This first image is a public comment in an assessment with bullet points and bold, the way I want it to appearThis next photo is how the exported pdf report strips the formatting and does not look good 

SolarWinds N-central Agent under software is the incorrect description.  The company is now called “N-Able Technologies” you have a specific API with them, yet you still refer to their Software as SolarWinds under RMM.   This should “literally” take you 5 minutes to change the description in your database.It’s been 5 YEARS now.SolarWinds Corporation completed the spin-off of its managed service provider (MSP) business into a standalone, publicly traded company named N-able, Inc. on July 19, 2021. 

Avanan is by far the best Spam filter agent in my opinion. I’d like my QBR’s to reflect what Avanan does for my clients. Will this or other Spam filter monitoring be added to lifecycle manager for our QBR’s? or if this isn’t on roadmap for integrations is there another way to get this info into our QBR’s that’s not manually adding pages that don’t match the flow of the QBR? thoughts?

Is there a way for, or a plan to eventually have Quoter pull in pricing details from distributor website?  These details contain promo/disti/vendor rebates, quantity pricing and expiry dates of said rebates.  Thes rebates can add up to a few hundred dollars in savings on one device.   Currently, Quoter can only pull in the final price with all the rebates applied.  It doesn’t even show if that’s a discounted price, which can be dangerous for obvious reasons.   Thanks!

We’ve had some members depart so are doing account cleanup.  Wondering what is the recommended process.Have validated with our test environment. In Quoter, if a user has people assigned, are prompted to reassign the people to someone else and then the user is deleted.  Any quotes they owned are still there but there is no longer an identified owner for the quote and can’t see who performed the activity, impacting the audit trail.Tried the alternative of updating user credentials in Scalepad Hub, adding a prefix to the name and email.  The email doesn’t update because it’s waiting for a validation from the new email.  Do see the updated name in Quoter and the audit trail appears retained.  Of course this impacts other apps associated with the Scalepad Hub user.

💡🚀 Have ideas for the ScalePad Community? We’d love to hear them!Hi everyone,Got a lightbulb moment about the ScalePad Community? Whether it’s something you’re loving, something we could improve, or something new you’d like to see, we want to hear it.We’re hosting a few quick 30-minute chats to gather your honest feedback. Your input directly shapes what we build next and helps us make this community as valuable as possible for you. 🙌As a thank you for your time, you’ll receive a gift card after completing the session. (Pending)Spots are limited, so grab a time that works best using the link below:🔗 Booking LinkLooking forward to connecting and hearing your ideas! 💡✨ 

Am I missing a way to sort the tenant dashboard in the UI? E.g. by company name? If not, guess this is a feature request.

We have modified how we want to organize a few of our controls and it will be easier to restart.  I deleted the framework and recreated it but it kept our answers!   Is there a way to reset a framework to default?

Is there a way to change the language of the Title for the Objectives on the SOC2 framework specifically?   For example, looking at the default language for SOC2 framework for Objective CC 1.1.1 it says ‘Sets the Tone at the Top’.  We would like to modify this title to align with our client’s controls.  We found how to modify the description, but can you modify this title?I think technically this CC1.1.1 is an objective but is usually considered the actual control and evidence is tied directly to this identifier.  In ControlMap it isn’t, instead it would be tied to control HRM-1 for example. We are just trying to make it easier to onboard new clients that are unfamiliar with with CC1.1.1 as an objective and more of the control.

Check out the ScalePad API docs here: https://developer.scalepad.com/ Have you tried using the ScalePad API yet? It’s a great way to connect ScalePad with your own tools, automate tasks, or build custom workflows. What have you built so far, or what would you like to try building with the API?

What are the differences between Controls and Objectives? 

In the old dashboard (without the backup plans) company names were visible in the tiles. However, since the new dashboard the company names are only visible when hovering over th entries. Showing the company names will provid a much quicker overview. That's what BakupRadar is all about isn't it?Please put back the option to show company names permanently.

Is there a way that I am missing to link an existing uploaded Policy as evidence? 

Hello,Currently, Pie Chart tile labels are not working.I have already enabled them in the tile configuration field “Show labels for SLA statuses”, but they do not appear.Some of our tiles contain a large number of jobs, and in those cases, the failed or no-result job slices can be very narrow.We rely on labels to ensure we don't miss anything.Previously (top picture), labels were displayed outside the pie chart.However, with new Backup Plan tiles (bottom picture), they are completely missing. Is this a known issue?Best regards,Federico Bocchi

Hello,With the new Backup Plans, for overnight jobs that start and finish on different days, using RPO as the SLA compliance criteria is mandatory.However, we have a critical issue: there are no options that allow us to mark devices as "out of compliance" when multiple results with different statuses are received within the configured RPO window.Example: We monitor a VM that performs 2 backups overnight.1 fails and 1 succeeds.Both fall within the RPO window, so the plan marks this device as "SLA compliant".However, we need it to be flagged differently (at risk, out of compliance, or another distinct status) because our customers contracts require every issue to be investigated.In its current state, the new backup plans prevent us from delivering an adequate service level.The solution would be to add more configuration options for RPO-based SLA criteria, such as "% successful results in RPO time", similar to what's already available when RPO is not selected. Best regards,Federico Bocchi

ScalePad is heading to IT Nation Connect Europe this March—and we’re excited to connect with MSP leaders who are focused on driving greater business value and long-term competitive advantage.IT Nation Connect Europe is a three-day event built for MSPs looking to sharpen their strategy, strengthen operations, and position their businesses for sustainable growth and profitability in an evolving technology landscape. If you’re serious about elevating your role from service provider to strategic partner, this is the place to be.🎤 Featured Session: Luis Giraldo on Change LeadershipMost MSPs deliver successful projects. Few drive lasting change.In his session, Luis will challenge MSPs to rethink their role—not as implementers of technology, but as leaders of change. You’ll learn how to:Guide client behavior beyond go-live Create visible ownership and accountability Drive decisive, business-level conversations Measure success beyond project completion  Walk away ready to make change stick—an

I would like to be able to delete in mass all contract information for a client that is sync’d from the PSA.In the event that you sync all contracts and their child records, the dollars get doubled. I did not realize this, and now have to individually delete each contract record for each client that is a “duplicate”.Painful.

We often perform multiple assessments for a number of different reasons.  We should be able to present the results of mutliple assessments in LMX  (just like we could in LCI)In Deliverables 2.0 provide the ability to include multiple Assessments for presentation.

We have some included software that we set to “No Charge” to ensure our costs are captured against a managed service agreement. How do I get these zeroed out on the budget in LMX?