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Cognition360

A space to ask questions, get answers, and engage surrounding Cognition360

  • 2 Topics
  • 1 Reply
2 Topics
E
esheldonVisitor
asked in Cognition360
After hours reporting

I’m looking if there is a way to get reporting on all tickets that were submitted outside the hours of 9a-6p EST Mon-Fri.  From there I want to see how fast our engineers were able to close those tickets.

801
Trevor Stone
Rocketeer
8 months ago
Andrea Ayala
Community Manager
Andrea AyalaCommunity Manager
published in Cognition360
Cognition360 Overview

ScalePad Cognition360 is the ultimate solution for MSPs using ConnectWise Manage looking to transform their operations into data-driven powerhouses. As the pioneering business intelligence tool, Cognition360 harnesses the power of machine learning and artificial intelligence to deliver unparalleled predictive analytics, elevating your MSP's productivity and profitability to new heights. In a rapidly evolving MSP landscape, ScalePad Cognition360 is your compass to navigate the future with confidence. Elevate your MSP's performance, unlock hidden opportunities, and drive profitability like never before with Cognition360. Check out our Cognition360 overview document below!

510
Andrea Ayala
Community Manager
11 months ago
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