Lounge Area

Welcome to the Lounge!

Welcome to the ScalePad Community lounge area where you can feel free to sit back, relax, and let your thoughts flow! We encourage you to introduce yourself! Some things you might include:Name Where you're from (general area is good) Your specialty or favorite thing to work on A hobby or something not related to IT that you dig A burning question you've been wanting to ask...(life, work, you name it!)Introduce Yourself(choose the "Discussion" type)Still curious what goes on in the Lounge? Feel free to private message @andrea.ayala with questions.

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Luis GiraldoCommunity Manager

Hi, I'm Luis - CXO at ScalePad

Hi everyone! My name is Luis, and alongside @Andrea Ayala we are thrilled to call this little corner of the internet our digital home - mi casa es su casa!I grew up in Bogota, Colombia, and have lived in Vancouver, Canada for nearly three decades. I owned and operated an MSP for the better part of 18 years, exiting in 2022. Since 2013 I’ve also been deep in the throes of the SaaS world, having built a small documentation platform (Monkey Box) which was acquired by IT Glue back in 2017. I spent a few years at IT Glue, then N-able, and have been at ScalePad since late 2021.I recently started hosting a weekly livestream called MSP Confidential where I bring on guests from the MSP industry and beyond, hoping to have an interesting conversation about things that can help MSPs tweak a little something, improve a process, or gain an insight. I publish all future ones also on the ScalePad Community events page. You can find the YouTube playlist here.I love chatting with MSPs about anything and

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Looking for ScalePad Consultant

SamZubmendiNew Member

asked in Lounge Area

We're looking to optimize our ScalePad implementation and need expert guidance on MSP customer success best practices. Seeking a consultant with 1-2 weeks availability to help us:Develop comprehensive customer success workflows Strategic roadmap planning Optimize ControlMap for compliance management and recurring revenue opportunities Integrate ScalePad tools Train our team on transitioning from service provider to strategic growth partner modelWe're an MSP looking to mature our business operations and deliver more strategic value to our clients through data-driven insights and proactive engagement.Experience with ScalePad implementations, MSP business transformation, and customer success methodologies preferred.

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18 days ago

aaronbirnbaumNew Member

Introduction - Aaron Birnbaum

Name: Aaron S Birnbaum Where you're from (general area is good): Concord, New Hampshire - 1 hr from Boston Your specialty or favorite thing to work on:: Cybersecurity A hobby or something not related to IT that you dig: Making Guitars A burning question you've been wanting to ask...(life, work, you name it!): Why are people so reluctant to spend money on cybersecurity to protect their businesses?

4 months ago

Andrea AyalaCommunity Manager

Meet the ScalePad Team - Kristal Sparrowhawk

ScalePad’s foundation is built on four crucial pillars: People, Products, Partners, and Performance. Our People (or, as we like to call them - Rocketeers) are our best assets. We have so many incredible people working for ScalePad who have turned ideas into innovation and fight for our partners every step of the way. Your Community team thought it might be fun to highlight some of our outstanding Rocketeers monthly so you can get to know our team a little better. Our next Meet the Team spotlight is with @Kristal ! Join Kristal, Partner Success Manager at ScalePad, as she gives us an inside look into how she got started at ScalePad and what she loves about her role. Please share your background and what led you to join ScalePad! I started in sales about 100 years ago in 1992 and gradually made my way through various industries and career moves. Due to personal reasons, I wound up moving to Calgary in 2011 and decided to join the second biggest airline in Canada, WestJet. I stayed ther

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Andrea AyalaCommunity Manager

Meet the ScalePad Team - Evie MuirInterview

ScalePad’s foundation is built on four crucial pillars: People, Products, Partners, and Performance. Our People (or, as we like to call them - Rocketeers) are our best assets. We have so many incredible people working for ScalePad who have turned ideas into innovation and fight for our partners every step of the way. Your Community team thought it might be fun to highlight some of our outstanding Rocketeers monthly so you can get to know our team a little better. Our next Meet the Team spotlight is with @Evie Muir! Join Evie, Product Manager at ScalePad, as she walks through how she first got started in her career in Product Management and recollects a time when she had a complex problem at hand and how she solved it.

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Andrea AyalaCommunity Manager

Meet the ScalePad Team - Ray MannInterview

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Andrea AyalaCommunity Manager

Meet the ScalePad Team - Tim LarocqueInterview

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RobSNew Member

Technology and Outdoor Enthusiast

When I’m not fortifying systems or streamlining processes, I indulge in my passion for wardriving exploring and mapping wireless networks. Outside the technology realm, I am an outdoor enthusiast who enjoys the serenity of nature through activities like camping and fishing.

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Andrea AyalaCommunity Manager

Meet the ScalePad Team!Interview

ScalePad’s foundation is built on four crucial pillars: People, Products, Partners, and Performance. Our People (or, as we like to call them - Rocketeers) are our best assets. We have so many incredible people working for ScalePad who have turned ideas into innovation and fight for our partners every step of the way. Your Community team thought it might be fun to highlight some of our outstanding Rocketeers monthly so you can get to know our team a little better. Our first Meet the Team spotlight is an interview done by our Director of Marketing for Quoter @Scott Bauer as he interviews our Senior Revenue Operations Manager, Justin Nguyen . Have a question you’d like to ask our team? Let me know in the comments below 🙂!

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Andrea AyalaCommunity Manager

Happy Holidays From the ScalePad Community!

Hey ScalePad Community! As we wrap up another incredible year together, it's time to kick back, relax, and soak in the festive vibes. 🎁✨ The holiday season is upon us, and we wanted to take a moment to wish each and every one of you the happiest of holidays! Whether you celebrate Christmas, Hanukkah, Kwanzaa, or simply enjoy the spirit of the season, we hope this time brings you joy, laughter, and unforgettable moments with loved ones. So, from all of us to all of you, here's to cozy nights, twinkling lights, and the magic of the season! May your days be filled with love, kindness, and the warmth of good company. 🥂🎉 If you're traveling, stay safe. If you're staying home, enjoy the peace and tranquility. And if you're just taking a break from the daily hustle, savor every moment. You deserve it! 🌟🛌 Thank you for making the ScalePad Community the incredible place it is. Here's to more shared experiences, laughter, and growth in the coming year. Happy holidays, everyone! 🎄✨ Cheers,

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kgray519New Member

Hello Everyone!

Enjoyed the Ignition 2023 this morning and excited to be part of the ScalePad community! I have been at our MSP for a little over 10 years; started as an engineer, moved to procurement, and have found my happy place in operations. I may be biased, but I don’t think there is a better community than the MSP community in all the land. I am located in LA (lower Alabama) and when I am not staring at a computer screen, I am probably hiking, thrifting, or buried in a good book. Looking forward to connecting with other industry peers here!

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Thanks for a great Ignition 2023 event!

ITEM93Helper

asked in Lounge Area

Thank you all for the great Ignition 2023 event!Really glad to get access to a community with like-minded people and work with the Rocketeers team to help make the ScalePad suite of products better everyday!I appreciated hearing about the 4x Ps (People, Products, Partners & Performance) as well as the “Future in Harmony™” Vision

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lalvarezNew Member

Hello all!

I just joined and wanted to say hello to all of you! I look forward to interacting in this forum and learning more about my industry peers.

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Andrea AyalaCommunity Manager

Introduce yourself!

Welcome to the ScalePad Community! Together we’re building a connected network within the managed services community which is built upon trust, mutual respect, and transparency.In a world that rushes to automate and digitize, we're standing firm on a foundational principle—making things happen with intention, with community, with you.Welcome to a haven of doers, thinkers, and change-makers. We are not just another corporate entity speaking to a demographic; we are a no-nonsense community committed to those who dare to see technology as both an art and a science: the MSPs. You—the transparent, the passionate, the intelligent, and the comradely—are our kindred spiritsYour first stop on your journey with the community is to introduce yourself! Help us all get to know you by telling us who you are, what’s your role in the company you work for, what goals are you looking to achieve within the next year (both personally and professionally), and what you like to do outside of work. Bonus poin

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