Announcements

Welcome back to Communi-Tea, your monthly roundup of what’s new, what’s next, and what’s buzzing in the ScalePad Community. Grab your favorite mug and let’s get into it ☕️What’s Inside?🏆 October Community Highlights 🛠️ Product Update Highlights ✨New: Monthly Release Notes Are Here! 💡New Integration: LogicMonitor + Lifecycle Manager 💡Lifecycle Manager X: Smarter Meetings, Seamless Reports, and More Control 🎓 Learn and Grow ControlMap Pro Learning Path Now Live in ScalePad Academy 🎓 🎙️ MSP Confidential Podcast Highlights 🗺️ Upcoming In-Person and Virtual Events 🤝 November: In-Person Events 💻 November: Virtual Events 💻 January: Virtual Event 🎉 Welcome, New Members! 🚀 Interested in a ScalePad Product?🏆 October Community Highlights75 Product Ideas Submitted 1 Product Ideas Delivered:  271 Votes Added  ✅ Implemented  API for retrieval of Lifecycle Manager data 🎯Planned Convert or Retire Mailbox Records on Deactivation (Skykick / Dropsuite) Set Default Item Quantity in

Welcome back to Communi-Tea, your monthly roundup of what’s new, what’s next, and what’s buzzing in the ScalePad Community. Grab your favorite mug and let’s get into it ☕️What’s Inside?✨ Highlights: Key compliance framework changes coming in 2026 🏆 September Community Highlights 🛠️ Product Update Highlights Cognition360 Updates: Smarter Insights Across Dashboards and Reports Introducing the ScalePad Core API (Beta) Quoter Updates: From Faster Payments to Smarter Quotes 🎓 Learn and Grow New Lifecycle Manager Learning Paths in ScalePad Academy  ControlMap: Turn Compliance Into a Scalable Service 🎙️ MSP Confidential Podcast Highlights 🗺️ Upcoming In-Person and Virtual Events 🗓️ October 🔜 Coming in November 🎉 Welcome, New Members! 🚀 Interested in a ScalePad Product?   ✨ Highlights: Key compliance framework changes coming in 2026 Cybersecurity Awareness Month is a great time to get ahead of the big changes coming to frameworks like CMMC 2.0, NIS2, HIPAA, and the new GTIA Cyb

Level Up Your Lifecycle Manager SkillsThe new ScalePad Academy is here and it’s built to help you master Lifecycle Manager faster than ever. With guided learning paths, you can get started, sharpen your skills, and unlock the full power of the platform.Why it mattersYou now have an easy, self-paced way to:Learn at your own pace Discover features you’ve been missing Build confidence in daily workflows Cut time spent on onboarding and adoptionWhat You’ll LearnThe Lifecycle Manager path covers everything you need:Getting Started With Lifecycle Manager Account Setup and Integrations Clients, Insights, and Dashboards Assessments, Roadmaps, and Initiatives Deliverables, Reports & AnalyticsEach course walks you through step by step—whether you’re using Lifecycle Manager Pro or X.Get Started TodayJump in now: ScalePad AcademyOr open the Resource Center inside the Lifecycle Manager app and click Academy.Sign in with your email and you’re ready to go.What’s NextMore advanced Lifecycle Manage

Welcome back to Communi-Tea, your go-to spot for what’s new, what’s coming, and what your fellow MSPs are talking about in the ScalePad Community. Let’s dive in ☕️ What’s Inside?🏆 August Community Highlights 🚨 Big News Introducing Lifecycle Manager X: The First Customer Success Platform for MSPs 🛠️ Product Update Highlights  ControlMap Free & Essentials: Compliance Made Simple  Need to deliver compliance results fast? Quoter Updates: More Ways to Get Paid, Faster 🎓 Learn and Grow New Lifecycle Manager Learning Paths in ScalePad Academy  Turn Compliance into a Scalable Service 🎙️ MSP Confidential Podcast Highlights 🗺️ Upcoming In-Person and Virtual Events 🗓️ September 🔜 Coming in October 🎉 Welcome, New Members! 🚀 Interested in a ScalePad Product? 🏆 August Community Highlights39 Product Ideas Submitted 1 Product Ideas Delivered:  109 Votes Added   Quoter Template updates  🔼 Top-Voted Ideas this Month: API for retrieval of Lifecycle Manager data Import Last Check

Welcome back to Communi-Tea, your go-to spot for what’s new, what’s coming, and what your fellow MSPs are talking about in the ScalePad Community. Let’s dive in ☕️ What’s Inside?🏆 July Community Highlights 🚨 Big News: Lifecycle Manager X Is Coming 🛠️ Product Update Highlights  ControlMap Adds Canadian Hosting & Updates CyberSecure Canada Framework Quoter Updates: Smarter Billing, Easier Editing, Faster Payments 🎙️ MSP Confidential Podcast Highlights 🗺️ Upcoming In-Person and Virtual Events 🗓️ August 🔜 Coming in September 🎉 Welcome, New Members! 🚀 Interested in a ScalePad Product? 🏆 July Community Highlights39 Product Ideas Submitted 3 Product Ideas Delivered: Canadian Data Residency Add a Payment Gateway for Flexpoint Sync in Memory and Storage information for N-able N-sight  136 Votes Added   🔼 Top-Voted Ideas this Month: Lifecycle Insights Public AP Granular Permissions API for retrieval of Lifecycle Manager data Ability to insert PDFs in Report Builder

Welcome back to Communi-Tea, your go-to spot for what’s new, what’s coming, and what your fellow MSPs are talking about in the ScalePad Community. Let’s dive in ☕️ A note from your Community Manager ✍🏻Hello friends! On top of the major refresh to our beloved Communi-Tea this month, you may have noticed a new co-author has entered the chat. I want to welcome ​@Marjorie Galit to the newsletter as one of our Community authors moving forward. Marjorie started at ScalePad just over a month ago and has hit the ground running as our first Digital Customer Success Manager 🎉. Rest assured, me and my crazy memes are not going anywhere. You’ll see less of me starting in August as I take a few months of maternity leave. Don’t fret too much.. you’ll have a whole ScalePad team helping to support our Community members while I’m away. - 💖 Andrea  What’s Inside?🏆 June Community Highlights 🛠️ Product Update Highlights NIS2 Directive Now Available in ControlMap  Cognition360: 10 Reports Just Got Sm

Welcome back to Communi-Tea, your steaming cup of nerdy news to help you stay on top of ScalePad updates and our growing Community. Welcome to Communi-Tea. Now, let's get back to business. A warm welcome to all of our new members! ​@OHC_KVincent | ​@DonKovacs | ​@jteixeira | ​@ivonneaz | ​@Bev ​@mdyrhauge | ​@clewis | ​@adambZephyr | ​@jharryman | ​@Robin Visser | ​@SteveIOT | ​@Karen | ​@andy.mackay | ​@andre_davtyan | ​@heathmanms | ​@greg.webb | ​@aaronbirnbaum | ​@vvnessa | ​@TimThrive | ​@jorendhaen | ​@Eric Beuhring | ​@Joel Biddle | ​@Philip vl | ​@olawal | ​@plee | ​@Sunshine | ​@techtroid | ​@Codie | ​@tthomas | ​@desm | ​@ChrisNordy | ​@sheadeemer | ​@ucr-jr | ​@JschneiderWolf | ​@tolsonprototypeitnet | ​@JackG2 | ​@stahir | ​@JessyTruyens | ​@svincent | ​@gjackson_ahead | ​@pedmundson | ​@Jason Davis | ​@leemcentee | ​@JSamuelson | ​@REDi James | ​@AJAY KUMAR NUKALA | ​@asmithcodex | ​@technologylab_dharold | ​@Stuart-theITTeam | ​@Velopta | ​@rpasiolco | ​@stuart.hargraft.s

Welcome back to Communi-Tea, your steaming cup of nerdy news to help you stay on top of ScalePad updates and our growing Community. Welcome to Communi-Tea. Now, let's get back to business. A warm welcome to all of our new members! ​@msp_ottawa | ​@Jane Lit | ​@jongolfer | ​@javolio | ​@stevenccp | ​@Cody | ​@EKnips | ​@NeilSB | ​@Mulett |. ​@doris.locking | ​@DPCT-JIM | ​@Chief IronCloud | ​@kevin.launey | ​@Quentin | ​@chris_dealvare | ​@BGarfitt | ​@ishanrajb | ​@Liya Adessky | ​@secureshieldbc | ​@RobertPraul | ​@perrera | ​@robbiekibler | ​@StefanT | ​@jasmineeewu | ​@tvicknair | ​@muhsinh | ​@Rob.Walsh | ​@MattB | ​@ekripintiris | ​@ssaehrig | ​@pocampo | ​@hboule | ​@MitchellRay | ​@esmeil | ​@JohnMumford35 | ​@MicheleA | ​@SteveWalker | ​@Swanny | ​@RGordon | ​@aennis | ​@AliciaKaufman | ​@mitchellkear | ​@mikeprovencher | ​@Clearchoicewins04 | ​@Thall | ​@EIJUICTS | ​@rgerberCDS | ​@jbelcher | ​@Karla-LTL | ​@m99marine | ​@iternalnetworks | ​@AOS Matthew | ​@alexhernandez | ​@j

We’re excited to roll out our new Partner Success group webinars across our products (Quoter coming soon). These webinars are meant to educate you, inform you of any updates, and help you better adopt the platform. In this article, I’ll walk you through the old and the new, helping you navigate our different workshops and find which event is best for you. So, what’s new? Getting Started. Build it Getting Started workshops are designed for partners who have just signed up with ScalePad. Your assigned Product Adoption Manager will invite you to attend these, which will focus on walking partners through the initial setup process of their product. Partner Success. Use it Partner Success workshops, which vary in format and focus, help our current partners get more out of their ScalePad experience.  Our current lineup of events includes:Learning Labs – Dive into real-life use cases and topics. Go beyond the basics. Sometimes these may be combined with Office Hours for a more dynamic experien

Welcome back to Communi-Tea, your steaming cup of nerdy news to help you stay on top of ScalePad updates and our growing Community. Welcome to Communi-Tea. Now, let's get back to business. A warm welcome to all of our new members! ​@marmand | ​@rschainker | ​@DDW | ​@max.higginson | ​@Cameron | ​@scheerer | ​@danspeich | ​@mszymanski | ​@toby.janssen | ​@brooks.askew | ​@goldsunfire | ​@Rick.Topping | ​@Mike.Allen | ​@clcschmid | ​@MER9999 | ​@nomalley | ​@jeremy | ​@LiamZen | ​@chee | ​@MLaFontaine | ​@bkyger | ​@GordonJones | ​@tommywilliams | ​@vcardenas | ​@HillaryBodde | ​@BMS | ​@jimeshannon | ​@AnthonyU | ​@rustyvp | ​@DCStar99 | ​@dpot | ​@CurtisAG | ​@DROB | ​@stephanie.haidar | ​@CEDARKHORSE | ​@fvb | ​@srumberg | ​@nathanjgrace | ​@Jculotta | ​@James | ​@anorvell | ​@sbobb | ​@PierreJ10 | ​@nova-tek | ​@treminga | ​@Emma Richards | ​@Dushay | ​@jmhnetworks | ​@Darryl | ​@alc313 | ​@alandavidson | ​@AnnieBoudreaux | ​@Applied KO | ​@BLundmark | ​@tonytechbit | ​@dsupernault |

 BIG NEWS! 💥 Our incredible Support team has won TWO Stevie Awards: Customer Service Employer of the Year and Customer Service Department of the Year – Computer Services!   🏆 𝗡𝗼𝘄, 𝘄𝗲 𝗻𝗲𝗲𝗱 𝗬𝗢𝗨𝗥 𝗵𝗲𝗹𝗽! These wins put us in the running for the 2025 People’s Choice Stevie Award for Favorite Customer Service. Vote for ScalePad here by MARCH 31: VOTE HEREUse Short Code: W868R for quick voting! To celebrate this exciting accomplishment for our Support team, we wanted to share some behind-the-scenes moments from our award submission video...courtesy of our Director of Support, Liam Somers!  

Welcome back to Communi-Tea, your steaming cup of nerdy news to help you stay on top of ScalePad updates and our growing Community. Welcome to our community series, Communi-Tea. Now, let's get back to business. A warm welcome to all of our new members! ​@deltaformtech | ​@jshirley | ​@JCTNO | ​@ZaneWhiz | ​@javierj | ​@TerrySmith0000 | ​@schandler | ​@Seb Tardif | ​@enysales | ​@diversifiedis | ​@Rozdyck | ​@kevrain | @mikeymike | ​@aspendecimal | ​@kimc | ​@cross | ​@jaljundi | ​@letsdothis | ​@Bwalters613 | ​@shiersche | @mikebanks | ​@mgerbrandt | ​@eperson | ​@dgullickson | ​@cgforcertain | ​@Michael | ​@Waleij | ​@Bailey_Tutton | ​@Ray K. | ​@Dean | ​@Rupert | ​@Ltravis | ​@Thenamesnate | ​@cjperry | ​@coachmeyer | ​@beth.tracey | ​@achilds | ​@BarbieQ888 | ​@jsheets | ​@adamfairoaks | ​@Gavn | ​@HenningML | ​@mfleshman | ​@AHoneycutt | ​@ksmith | ​@a-a-ron | ​@dnelson1215 | ​@JohnChristly | ​@klaurien | ​@MElson | ​@tw1995 | ​@Joe McKinnon | ​@mikenpcdr | ​@CIT-KRS | ​@LydiaC | ​

Welcome back to Communi-Tea, your steaming cup of nerdy news to help you stay on top of ScalePad updates and our growing Community. While January might feel like the longest month of the year (seriously, what day is it??), we got to work to early and brought some exciting updates to the ScalePad portfolio.  Now, let's get back to business. A warm welcome to all of our new members! You joined at the best time!​@ControlmapSCF | ​@buchanan | ​@Sean.charters | ​@IonConradJ | ​@bbaker | ​@ASmith | ​@StephenPothecary | ​@Sam3000 | ​@Ashevillemike | ​@Jaime | ​@bobthomas043 | ​@EN_Amy | ​@lukeryan ​@ADeSanto | ​@sam1070 | ​@jesaval | ​@sruliwolff | ​@TessW | ​ ​@kendal.white.teal | ​@mbenton123 | ​@rblum | ​@alillie-bits | ​@DavidWitt | ​@dsagetclare | ​@François | ​@cmeister | ​@mullit | ​@Hansb | ​@drgeck18 | ​@MartyM | ​@rburson | ​@ccarr | ​@cchristal | ​@DariusD | ​@pramnath | ​@jacoborriv | ​@jblackmer | ​@DEVIPRASAD | ​@DLOWE|  ​@jburnett | ​@JBBizIT | ​@Shack-Drew | ​@Steve Thom | ​@j

As the year comes to a close, we want to take a moment to reflect on the incredible journey we’ve shared. This year has been a whirlwind of innovation, collaboration, and growth—all made possible by you, our fantastic community members.🍾 Celebrating Achievements:Launched ScalePad Hub—a centralized portal to streamline your workflows and access all ScalePad apps seamlessly. Introduced major features like tenant cloning in ControlMap and dark mode, enhancing user experience based on your feedback. Hosted engaging webinars and released informative content, helping you navigate GRC, compliance as a service, and more.As we embrace the festive season, we want to extend our warmest wishes to you and your loved ones. May your holidays be filled with joy, relaxation, and cherished moments.Thank you for being an integral part of the ScalePad Community. Here’s to a fantastic new year ahead!Happy Holidays!

Happy Holidays everyone! We’re back with a special edition of Communi-Tea. This month marks one year since we first launched our ScalePad Community. I’ve had the pleasure of watching this Community grow from the sidelines, and I couldn’t be happier to see it evolve to where it is today. Within this year, we’ve hit some major milestones and accomplished so much. 1,300 members (and counting) have joined the ScalePad Community. 3,447 posts were created. 1,746 replies to topics. 31,197 guest visitors stopped by to check the Community out. 111,656 different pages were reviewed this year. 1,508 ideas were submitted, and 3,388 votes were added (phe,w you’ve been busy). Like you, we have some pretty great goals set for 2025, which include:Organizing Community meetups this year at some of the larger events. Hosting AMA (Ask Me Anything) style chats with our new and existing executive team within the Community. People helping people. Let’s shine a light on some of our Community members by giving

Thursday, Dec 5th Platform Update: Resolving Login Issues We want to address the recent login outage that temporarily disrupted your access to ScalePad services. We regret the inconvenience and understand how critical uninterrupted service is to your operations.This issue occurred during our transition to becoming an integrated platform—a significant step to better serve you and your clients. While unforeseen complexities arose, we want to reassure you that our Site Reliability and Development teams are treating this as a top priority and are actively working to ensure the stability of the platform and prevent future disruptions.This transformation is not just about addressing immediate challenges. We are confident it will deliver long-term benefits, including seamless workflows, deeper integrations, and an enhanced experience that supports your success.We appreciate your patience and understanding during this transition. To maintain transparency, we will be sharing a technical post-mo

Gobble gobble ya’ll, we’re back with another steaming cup of nerdy news to help you stay on top of ScalePad updates and our growing Community. Welcome to our community series, Communi-Tea. We have a TON of new announcements this month. So buckle up, we’ve got a lot to cover 😊. First, let’s shout out to our newest ScalePad Community members. Thanks for joining the party!​@Mason.Basford | ​@AD_David | ​@jkelly1971 | ​@brad.norsworthy | ​@JW0W | ​@nucleusvcio | ​@zdbres | ​@Michel | ​@poppy | ​@Mike C | ​@reidmcconkey | ​@t_abboud | ​@Northfield | ​@technologyvolleyball | ​@lumpycam | ​@dbrowne | ​@mattseeds | ​@Donna-Ebery | ​@tocetaylor | ​@Marco.Munsch | ​@jgerschutz | ​@djung | ​@michael_origin84 | ​@CITL-RickBull | ​@LWIS_JOHN_HARRISON | ​​@Pieter Jan Poot | ​@tenchinz | ​@LShea | ​@AaronD | ​@NicholeG | ​@Kevin C | ​@FSI-Todd | ​@fredrik mansson | ​@lynderoberts | ​@Sam G | ​@jmonteleone | ​@AHOTE  Congratulations to our top leaderboard champs in November! Here are some fresh new s

We’ve been listening to our partners and know that communicating and selling the value of compliance as a service can be an ongoing struggle. That’s why we released this structured boot camp packed with interactive resources including risk assessment worksheets, pricing calculator, talk tracks, and a handy dandy badge that you can share with your clients on your social. This guide is FREE and is meant to be digested in multiple sessions. What to Expect: Who is this Guide For?Work with small and medium-sized businesses (SMBs), Want to offer Compliance as a Service (CaaS) and Risk Management training, Need to communicate the value of cybersecurity compliance standards to clients and prospects.What Will You Learn?Why cybersecurity and compliance are essential to MSPs and your clients. How to use your industry and location to identify relevant compliance frameworks and industry standards. How to package, price, and pitch compliance offerings to prospects and existing clients. How to jumpst

Hey all you cool cats and kittens, we’re back with another steaming cup of nerdy news to help you stay on top of ScalePad updates and our growing Community. Welcome to our community series, Communi-Tea. First, let’s shout-out to our newest ScalePad Community members. Thanks for joining the party ya’ll!@Lenbjo | @Bryce Smith | @sjoerdg | @mbooker | @iceolation | @dalt24 | @parthur | @kroyalty | @nweber | @dhansen22 | @Hoffern | @PaulMaranzano | @Dave Brewer | @ICSINC | @CharliePeachScalePad | @FXM | @Nettistrator | @BulletproofSean | @IntegriTech | @dp3kevin | @c3ryan | @FunctionOne | @Steve Bootes | @spatrick | @joelasaro | @sgerbec | @Irish | @Un1teee | @IntegriTech | @lms_jmorena | @dmacqueen | @makeihany | @npetrusaitis | @jcampbell-entre | @pdxcomputerpro | @Aaron | @andrewh | @Upvotethethings  (sick name btw) | @RodF | @Wise-Bjorn | @kwardale | @Nick Sitar | @thanrahan | @RAYTSS | @lindsaypiotrowski | @ams | @hline.aptica | @mebbs | @yhamillgraves | @RVaughn70  Congratulations to

We’re back with another steaming cup of nerdy news to help you stay on top of ScalePad updates and our growing Community. Welcome to our community series, Communi-Tea.   First, let’s shout-out to our newest ScalePad Community members. Thanks for joining the party ya’ll!@mdivasto | @NateScallingUp | @sagat52 | @lakeofthewoods | @dylan.keys | @laget | @AWeisenburger | @cale-nw | @Tim | @winch2266 | @DJTFG | @Ryan Young | @BuffoSoap | @jason.foley | @ckresic | @mkittok | @tylertsmith | @John.eaton | @radcliffandrea | @Yadu Rana | @Csayadian | @tdrunagel | @Daxtech | @JamesM | @Russell M | @nsalts | @Rio IT | @Logi | @Kash | @tmontague | @alex.dixon | @bambam2984 | @FireflyMatt | @dshaddock | @DSaffioti | @Mark.Turpin | @jzeeman | @evolvenetsolutions | @Jangland | @Vandeal | @wrebmann | @dsaztech | @rhg3 | @Jay | @nroynan @Astor | @aaronpack | @ANTS | @fit-max | @tschnell | @rlyoxthimer | @ak-kltech | @nav-noah | @rocky.pierce | @JTBartel | @Liam Akita | @garaga | @eric.franklin | @Dr. Mik

We’re back with another steaming cup of nerdy news to help you stay on top of ScalePad updates and our growing Community. Grab your Pumpkin spice lattes and get ready to hear all of our great milestones from August. Welcome to our community series, Communi-Tea. First, let’s shout-out to our newest ScalePad Community members. Thanks for joining the party ya’ll! @ACDave  | @cogb | @NetCov | @smarenghi | @estone052060 | @ppoarch24 | @Focus IT | @didier | @Puffalo | @Tech_Priest | @jbrower | @Drelo | @JSargent | @trenton.williams | @atsek | @leoncaldis| @mlush | @cmccGES | @Jkenney | @Farlake | @NRobertson | @nkronberg | @psholts | @Ian Christensen | @dmarkey | @NORCALMSP | @sstueltgens | @jdennis | @bmgags | @igonzalez | @tonytwentyfour | @SPPCnDS8 | @MVelasco | @dmsteger | @GarlandTech | @Com Pro IT | @ITM-Kim | @JeremyPorter | @Scottieg99 | @markwilliamsb2b | @bradkuntz | @JD99 | @roglee35 | @etfromme | @MarkR | @JackWest | @Chase | @kengt | @ZachS | @DanielMcCT24 | @tonyg | @mattfguzma

We shared a big announcement today with our partners as we welcomed in our new CEO, Chris Day. As ScalePad’s Founder and Chief Product Officer, Chris has been key in shaping our product vision. We’re excited for him to lead us in the next chapter of product-centric growth as our new CEO, executing on his vision of having the best product in every category.  We wouldn’t be where we are today without the leadership and guidance from Dan Wensley. Dan will still continue to support the ScalePad team as a Strategic Advisor. You can read the full letter from Chris to our partners below. https://www.scalepad.com/news/letter-to-our-partners-from-founder-and-new-scalepad-ceo-chris-day/

 We’re back with another steaming cup of nerdy news to help you stay on top of ScalePad updates and our growing Community. Welcome to our community series, Communi-Tea. I hope you all enjoyed some fun in the sun this month while simultaneously counting down the days till your kids are back to school. First, I want to give a shout-out to our newest ScalePad Community members. Thanks for joining the party ya’ll!@modernit_tony | @aquiniones | @Ron Jack | @pauls | @jaysonn | @mike72278 | @SSL | @Gavin Dawson | @VSands908 | @ronweatherup | @mattdenham | @Chris Groton | @jalejo | @DBR_JC | @shardin | @everonstuart | @Charles1771 | @Martin Perkins | @TechSpecialist | @JacobBespalec | @yspllc | @Brantly | @sstone | @alyons | @AaronG | @digitaldizza | @jhrubik | @rhys.williams | @MrTodd | @Herculeon | @DavidWestgate | @jasn | @duncan| @naomiwu | @sthomson-nr | @cbsp27 | @szy | @validevent | @agoby | @bknobel | @mmartens | @ksimonson | @akraker | @Nivanova | @sellis | @njewett | @Ariel_Aponte |