Announcements

Hi Community! 👋If you attended ITNation this week, we hope you had a chance to stop by Booth #2 and say hello! We were excited to connect with MSP leaders focused on driving greater business value and building long-term competitive advantage. 🚀📍 At Booth #2, our team:✨ Shared how to build more meaningful, strategic client conversations🎯 Explored practical ways to better align IT with business outcomes🔄 Walked through the latest ScalePad product updates and developmentsWhether you were looking to strengthen client relationships 🤝, increase your strategic influence 📈, or drive measurable outcomes at scale 📐, we loved showing you what’s new, and what’s possible.Thanks to everyone who stopped by! 🙌

Join us for a live, assessor-led workshop where we’ll walk through how CMMC 2.0 is being interpreted today and what MSPs should (and shouldn’t) take on.Bring your questions. Get clarity.Register Here 

Ignition 2026 was HUGE for MSPs, and our community is right at the center of it. Here’s what just dropped across the ScalePad Platform 👇Product UpdatesLifecycle Manager X is now your QBR sidekick.The new Deliverables module helps you spin up polished, client-ready presentations fast, powered by vendor data and flexible templates. Learn more about the latest updates here.  Quoter + Lifecycle Manager are officially teaming up.With

Framework Objectives power ControlMap’s compliance engine—transforming high-level regulations into clear, actionable steps. We’re excited to announce that a new ControlMap Framework Objectives course is now live in ScalePad Academy. 🚀 This new course is built specifically for ControlMap partners who want to learn:What Framework Objectives are and how they define compliance expectations in ControlMap. How to navigate and apply objectives to track compliance progress across frameworks.

Are you headed to Vegas in February for Right of Boom?  We hate to steal you away from the blackjack table but if you’re in town, we’d love to have you come visit us at the event. We’re rolling out all new ControlMap swag and have the incredible ​@Dan Fox in attendance.  For those that don’t know, Right of Boom is a security-first conference for MSPs. Their goal is to equip attendees with the processes and tool to stay resilient, grow your business, and lead through cyber disruption. Which is exactly aligned with ControlMap and our mission to operationalize compliance across an MSPs business. ControlMap supports the full journey—from gap analysis to audit readiness—so you can deliver compliance with the same rigor you bring to cybersecurity. Come say “hi” at booth #64 and let’s connect! Or, feel free to drop me a line below and I’ll make sure the team onsite looks for you.

 CMMC 2.0 enforcement has officially begun, and it’s already creating a ripple across the defense and government space. With more than 300,000 organizations affected right now, many MSPs are starting to feel the impact, whether through client questions, sudden urgency, or new compliance expectations landing on their desks. If you support contractors who handle CUI or FCI, this enforcement phase is something you’ll want to keep an eye on. Agencies are tightening requirements, third-party assessments are becoming mandatory for more organizations, and the overall bar for cybersecurity maturity is getting higher. For MSPs, that means two things: your clients need help, and you have a big opportunity to step into that role. Our newest blog breaks down the situation in a really approachable way, including what’s changing, where MSPs are seeing challenges, and how you can start preparing your clients for what’s ahead. I

Welcome back to Communi-Tea, your monthly roundup of what’s new, what’s next, and what’s buzzing in the ScalePad Community. Grab your favorite mug and let’s get into it ☕️  What’s Inside?🏆 November Community Highlights 🛠️ Product Update Highlights ✨New: Monthly Release Notes Are Here! 💡Quoter: Drag ‘n’ Drop Quote Templates Are Here

Welcome back to Communi-Tea, your monthly roundup of what’s new, what’s next, and what’s buzzing in the ScalePad Community. Grab your favorite mug and let’s get into it ☕️What’s Inside?🏆 October Community Highlights 🛠️ Product Update Highlights ✨New: Monthly Release Notes Are Here! 💡New Integration: LogicMonitor + Lifecycle Manager 💡Lifecycle Manager X: Smarter Meetings, Seamle

ControlMap made simple. Compliance can be complex—but learning how to navigate it doesn’t have to be.We’re excited to announce that the new ControlMap Pro Onboarding learning path is now live in ScalePad Academy.This guided series of courses walks you through both the MSP Portal and the Client Portal, helping you gain confidence in using ControlMap Pro and drive meaningful, audit-ready outcomes for your clients. What’s includedThe ControlMap Pro Onboarding path includes five structured courses designed to make mastering ControlMap simple and efficient: Getting Started with ControlMap Pro (for Admins) Setting Up the MSP Portal (for Admins) Launching Client Portals (for Admins)

Welcome back to Communi-Tea, your monthly roundup of what’s new, what’s next, and what’s buzzing in the ScalePad Community. Grab your favorite mug and let’s get into it ☕️What’s Inside?✨ Highlights: Key compliance framework changes coming in 2026 🏆 September Community Highlights 🛠️ Product Update Highlights Cognition360 Updates: Smarter Insights Across Dashboards and Reports Intro

Level Up Your Lifecycle Manager SkillsThe new ScalePad Academy is here and it’s built to help you master Lifecycle Manager faster than ever. With guided learning paths, you can get started, sharpen your skills, and unlock the full power of the platform.Why it mattersYou now have an easy, self-paced way to:Learn at your own pace Discover features you’ve been missing Build confidence in daily workflows Cut time spent on onboarding and adoptionWhat You’ll LearnThe Lifecycle Manager path covers everything you need:Getting Started With Lifecycle Manager Account Setup and Integrations Clients, Insights, and Dashboards Assessments, Roadmaps, and Initiatives Deliverables, Reports & AnalyticsEach course walks you through step by step—whether you’re using Lifecycle Manager Pro or X

Welcome back to Communi-Tea, your go-to spot for what’s new, what’s coming, and what your fellow MSPs are talking about in the ScalePad Community. Let’s dive in ☕️ What’s Inside?🏆 August Community Highlights 🚨 Big News Introducing Lifecycle Manager X: The First Customer Success Platform for MSPs 🛠️ Product Update Highlights

Welcome back to Communi-Tea, your go-to spot for what’s new, what’s coming, and what your fellow MSPs are talking about in the ScalePad Community. Let’s dive in ☕️ What’s Inside?🏆 July Community Highlights 🚨 Big News: Lifecycle Manager X Is Coming 🛠️ Product Update Highlights  ControlMap Adds Canadian Hosting & Updates CyberSecure Canada Framework

Welcome back to Communi-Tea, your go-to spot for what’s new, what’s coming, and what your fellow MSPs are talking about in the ScalePad Community. Let’s dive in ☕️ A note from your Community Manager ✍🏻Hello friends! On top of the major refresh to our beloved Communi-Tea this month, you may have noticed a new co-author has entered the chat. I want to welcome ​@Marjorie Galit to the newsletter as one of our Community authors moving forward. Marjorie started at ScalePad just over a month ago and has hit the ground running as our first Digital Customer Success Manager 🎉. Rest assured, me and my crazy memes are not going anywhere. You’ll see less of me starting in August as I take a few months of maternity leave. Don’t fret too much.. you’ll have a whole ScalePad team helping to support our Community members while I’m away. - 💖 Andrea 

Welcome back to Communi-Tea, your steaming cup of nerdy news to help you stay on top of ScalePad updates and our growing Community. Welcome to Communi-Tea. Now, let's get back to business. A warm welcome to all of our new members! ​@OHC_KVincent | ​@DonKovacs | ​@jteixeira | ​@ivonneaz | ​@Bev ​@mdyrhauge | ​@clewis | ​@adambZephyr | ​@jharryman | ​@Rob

Welcome back to Communi-Tea, your steaming cup of nerdy news to help you stay on top of ScalePad updates and our growing Community. Welcome to Communi-Tea. Now, let's get back to business. A warm welcome to all of our new members! ​@msp_ottawa | ​@Jane Lit | ​@jongolfer | ​@javolio | ​@stevenccp | ​@Cody | ​@EKnips | ​@NeilSB | ​@Mulett |. ​@doris.locking

We’re excited to roll out our new Partner Success group webinars across our products (Quoter coming soon). These webinars are meant to educate you, inform you of any updates, and help you better adopt the platform. In this article, I’ll walk you through the old and the new, helping you navigate our different workshops and find which event is best for you. So, what’s new? Getting Started. Build it Getting Started workshop

Welcome back to Communi-Tea, your steaming cup of nerdy news to help you stay on top of ScalePad updates and our growing Community. Welcome to Communi-Tea. Now, let's get back to business. A warm welcome to all of our new members! ​@marmand | ​@rschainker | ​@DDW | ​@max.higginson | ​@Cameron | ​@scheerer | ​@danspeich | ​@mszymanski | ​@toby.janssen | ​@brooks.askew

 BIG NEWS! 💥 Our incredible Support team has won TWO Stevie Awards: Customer Service Employer of the Year and Customer Service Department of the Year – Computer Services!   🏆 𝗡𝗼𝘄, 𝘄𝗲 𝗻𝗲𝗲𝗱 𝗬𝗢𝗨𝗥 𝗵𝗲𝗹𝗽! These wins put us in the running for the 2025 People’s Choice Stevie Award for Favorite Customer Service. Vote for ScalePad here by MARCH 31: VOTE HEREUse Short Code: W868R for quick voting! To celebrate this exciting accomplishment for our Support team, we wanted to share some behind-the-scenes moments from our award submission video...courtesy of our Director of Support, Liam Somers!