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Andrea AyalaCommunity Manager

published in Get started on the ScalePad Community

Welcome to the ScalePad Community!Tutorial

Welcome to the ScalePad Community! We’re so happy you’re here 👋🏻. As you navigate your way through the community, you’ll discover that there’s many ways to engage, give your feedback, and help answer pressing questions. We’ve outlined everything you need to know to kickoff your journey with the ScalePad Community!How to get the most out of the Community: Ask your burning questions to the wider ScalePad community. Share tips and helpful workarounds you’ve encountered throughout your MSP careers. Engage with other community members to build connections. Help other members by providing advice on best practices related to specific industries. Contribute to our Product roadmap by submitting new Ideas and upvoting existing ones within the community. Attend and/or participate in webinars and handy workshops. Meet the community team:Luis Giraldo, Chief Experience Officer at ScalePad Andrea Ayala, Senior Community Manager (and your Community Moderator) at ScalePadYou’ll also see additional Sc

Andrea AyalaCommunity Manager

published in Lounge Area

Welcome to the Lounge!

Welcome to the ScalePad Community lounge area where you can feel free to sit back, relax, and let your thoughts flow! We encourage you to introduce yourself! Some things you might include:Name Where you're from (general area is good) Your specialty or favorite thing to work on A hobby or something not related to IT that you dig A burning question you've been wanting to ask...(life, work, you name it!)Introduce Yourself(choose the "Discussion" type)Still curious what goes on in the Lounge? Feel free to private message @andrea.ayala with questions.

Luis GiraldoCommunity Manager

posted in Lounge Area

Hi, I'm Luis - CXO at ScalePad

Hi everyone! My name is Luis, and alongside @Andrea Ayala we are thrilled to call this little corner of the internet our digital home - mi casa es su casa!I grew up in Bogota, Colombia, and have lived in Vancouver, Canada for nearly three decades. I owned and operated an MSP for the better part of 18 years, exiting in 2022. Since 2013 I’ve also been deep in the throes of the SaaS world, having built a small documentation platform (Monkey Box) which was acquired by IT Glue back in 2017. I spent a few years at IT Glue, then N-able, and have been at ScalePad since late 2021.I recently started hosting a weekly livestream called MSP Confidential where I bring on guests from the MSP industry and beyond, hoping to have an interesting conversation about things that can help MSPs tweak a little something, improve a process, or gain an insight. I publish all future ones also on the ScalePad Community events page. You can find the YouTube playlist here.I love chatting with MSPs about anything and

Andrea AyalaCommunity Manager

published in Get started on the ScalePad Community

ScalePad Community FAQ

Below you’ll find answers to all of the most commonly asked questions when members first enter in the ScalePad Community. We recommend reading through the FAQ article now but make sure you save this page. As you continue on your journey to become a community wizard, this page will be a helpful resource for any questions you may have.Table of Contents:How do I create an account on the ScalePad Community? I’m new to the ScalePad Community, where do I begin? How do I edit my profile? What is the title next to my name? How do I create a new discussion or ask a question? How do I edit/delete a post? What do each of the categories within the community mean? How do I subscribe to pages and discussions? How do I send a private message to someone? How can I contribute to ScalePad’s product roadmap? What’s the difference between Questions, Discussions, and Product Ideas? How do I delete my ScalePad Community account?How do I create an account on the ScalePad Community? To join the ScalePad Commu

Andrea AyalaCommunity Manager

published in Get started on the ScalePad Community

Community Guidelines and Code of ConductNews

ScalePad Community Guidelines and Code of Conduct Welcome to ScalePad’s Partner Community! This is a space where individuals from our Partner and MSP communities can come together to share knowledge, learn from each other, and engage in meaningful conversations about industry trends, best practices, and more. All members must adhere to the following community guidelines to ensure our community remains a constructive and respectful environment. By participating in this community, you agree to abide by these guidelines. Violating any of these rules may result in immediate removal from the community and, in some cases, further action, including suspension of your ScalePad user privileges. 1. RespectThe ScalePad Community is an inclusive environment that treats all individuals respectfully, regardless of, without limiting the generality of the foregoing, gender identity, sexual orientation, age, disability, nationality, ethnicity, language, religion, political affiliation, or career path.W

JF ReneRocketeer

published in Announcements

A Platform Update Regarding Login Issues - 12/5News

Thursday, Dec 5th Platform Update: Resolving Login Issues We want to address the recent login outage that temporarily disrupted your access to ScalePad services. We regret the inconvenience and understand how critical uninterrupted service is to your operations.This issue occurred during our transition to becoming an integrated platform—a significant step to better serve you and your clients. While unforeseen complexities arose, we want to reassure you that our Site Reliability and Development teams are treating this as a top priority and are actively working to ensure the stability of the platform and prevent future disruptions.This transformation is not just about addressing immediate challenges. We are confident it will deliver long-term benefits, including seamless workflows, deeper integrations, and an enhanced experience that supports your success.We appreciate your patience and understanding during this transition. To maintain transparency, we will be sharing a technical post-mo

Andrea AyalaCommunity Manager

published in Announcements

November Communi-Tea ☕ - Your Monthly Cup of Hot Takes and NewsNews

Gobble gobble ya’ll, we’re back with another steaming cup of nerdy news to help you stay on top of ScalePad updates and our growing Community. Welcome to our community series, Communi-Tea. We have a TON of new announcements this month. So buckle up, we’ve got a lot to cover 😊. First, let’s shout out to our newest ScalePad Community members. Thanks for joining the party!@Mason.Basford | @AD_David | @jkelly1971 | @brad.norsworthy | @JW0W | @nucleusvcio | @zdbres | @Michel | @poppy | @Mike C | @reidmcconkey | @t_abboud | @Northfield | @technologyvolleyball | @lumpycam | @dbrowne | @mattseeds | @Donna-Ebery | @tocetaylor | @Marco.Munsch | @jgerschutz | @djung | @michael_origin84 | @CITL-RickBull | @LWIS_JOHN_HARRISON | @Pieter Jan Poot | @tenchinz | @LShea | @AaronD | @NicholeG | @Kevin C | @FSI-Todd | @fredrik mansson | @lynderoberts | @Sam G | @jmonteleone | @AHOTE Congratulations to our top leaderboard champs in November! Here are some fresh new s

Andrea AyalaCommunity Manager

published in Announcements

ControlMap Compliance Bootcamp - An MSP's Guide to Selling Compliance as a ServiceTutorial

We’ve been listening to our partners and know that communicating and selling the value of compliance as a service can be an ongoing struggle. That’s why we released this structured boot camp packed with interactive resources including risk assessment worksheets, pricing calculator, talk tracks, and a handy dandy badge that you can share with your clients on your social. This guide is FREE and is meant to be digested in multiple sessions. What to Expect: This Guide is For MSPs Who:Work with small and medium-sized businesses (SMBs), Want to offer Compliance as a Service (CaaS) and Risk Management training, Need to communicate the value of cybersecurity compliance standards to clients and prospects.You Will Learn:Why cybersecurity and compliance are essential to MSPs and your clients, How to use your industry and location to identify relevant compliance frameworks and industry standards, How to package, price, and pitch compliance offerings to prospects and existing clients, How to jumpst

Andrea AyalaCommunity Manager

published in Announcements

October 🎃 Communi-Tea ☕ - Your Monthly Cup of Hot Takes and News

Hey all you cool cats and kittens, we’re back with another steaming cup of nerdy news to help you stay on top of ScalePad updates and our growing Community. Welcome to our community series, Communi-Tea. First, let’s shout-out to our newest ScalePad Community members. Thanks for joining the party ya’ll!@Lenbjo | @Bryce Smith | @sjoerdg | @mbooker | @iceolation | @dalt24 | @parthur | @kroyalty | @nweber | @dhansen22 | @Hoffern | @PaulMaranzano | @Dave Brewer | @ICSINC | @CharliePeachScalePad | @FXM | @Nettistrator | @BulletproofSean | @IntegriTech | @dp3kevin | @c3ryan | @FunctionOne | @Steve Bootes | @spatrick | @joelasaro | @sgerbec | @Irish | @Un1teee | @IntegriTech | @lms_jmorena | @dmacqueen | @makeihany | @npetrusaitis | @jcampbell-entre | @pdxcomputerpro | @Aaron | @andrewh | @Upvotethethings (sick name btw) | @RodF | @Wise-Bjorn | @kwardale | @Nick Sitar | @thanrahan | @RAYTSS | @lindsaypiotrowski | @ams | @hline.aptica | @mebbs | @yhamillgraves | @RVaughn70 Congratulations to

Andrea AyalaCommunity Manager

published in Announcements

September Communi-Tea ☕ - Your Monthly Cup of Hot Takes and NewsNews

We’re back with another steaming cup of nerdy news to help you stay on top of ScalePad updates and our growing Community. Welcome to our community series, Communi-Tea. First, let’s shout-out to our newest ScalePad Community members. Thanks for joining the party ya’ll!@mdivasto | @NateScallingUp | @sagat52 | @lakeofthewoods | @dylan.keys | @laget | @AWeisenburger | @cale-nw | @Tim | @winch2266 | @DJTFG | @Ryan Young | @BuffoSoap | @jason.foley | @ckresic | @mkittok | @tylertsmith | @John.eaton | @radcliffandrea | @Yadu Rana | @Csayadian | @tdrunagel | @Daxtech | @JamesM | @Russell M | @nsalts | @Rio IT | @Logi | @Kash | @tmontague | @alex.dixon | @bambam2984 | @FireflyMatt | @dshaddock | @DSaffioti | @Mark.Turpin | @jzeeman | @evolvenetsolutions | @Jangland | @Vandeal | @wrebmann | @dsaztech | @rhg3 | @Jay | @nroynan @Astor | @aaronpack | @ANTS | @fit-max | @tschnell | @rlyoxthimer | @ak-kltech | @nav-noah | @rocky.pierce | @JTBartel | @Liam Akita | @garaga | @eric.franklin | @Dr. Mik

Andrea AyalaCommunity Manager

published in Announcements

August Communi-Tea ☕ - Your Monthly Cup of Hot Takes and NewsNews

We’re back with another steaming cup of nerdy news to help you stay on top of ScalePad updates and our growing Community. Grab your Pumpkin spice lattes and get ready to hear all of our great milestones from August. Welcome to our community series, Communi-Tea. First, let’s shout-out to our newest ScalePad Community members. Thanks for joining the party ya’ll! @ACDave | @cogb | @NetCov | @smarenghi | @estone052060 | @ppoarch24 | @Focus IT | @didier | @Puffalo | @Tech_Priest | @jbrower | @Drelo | @JSargent | @trenton.williams | @atsek | @leoncaldis| @mlush | @cmccGES | @Jkenney | @Farlake | @NRobertson | @nkronberg | @psholts | @Ian Christensen | @dmarkey | @NORCALMSP | @sstueltgens | @jdennis | @bmgags | @igonzalez | @tonytwentyfour | @SPPCnDS8 | @MVelasco | @dmsteger | @GarlandTech | @Com Pro IT | @ITM-Kim | @JeremyPorter | @Scottieg99 | @markwilliamsb2b | @bradkuntz | @JD99 | @roglee35 | @etfromme | @MarkR | @JackWest | @Chase | @kengt | @ZachS | @DanielMcCT24 | @tonyg | @mattfguzma

Andrea AyalaCommunity Manager

published in Announcements

Letter to our Partners from Founder and new CEO Chris DayNews

We shared a big announcement today with our partners as we welcomed in our new CEO, Chris Day. As ScalePad’s Founder and Chief Product Officer, Chris has been key in shaping our product vision. We’re excited for him to lead us in the next chapter of product-centric growth as our new CEO, executing on his vision of having the best product in every category. We wouldn’t be where we are today without the leadership and guidance from Dan Wensley. Dan will still continue to support the ScalePad team as a Strategic Advisor. You can read the full letter from Chris to our partners below. https://www.scalepad.com/news/letter-to-our-partners-from-founder-and-new-scalepad-ceo-chris-day/

Andrea AyalaCommunity Manager

published in Announcements

July Communi-Tea ☕ - Your Monthly Cup of Hot Takes and News

We’re back with another steaming cup of nerdy news to help you stay on top of ScalePad updates and our growing Community. Welcome to our community series, Communi-Tea. I hope you all enjoyed some fun in the sun this month while simultaneously counting down the days till your kids are back to school. First, I want to give a shout-out to our newest ScalePad Community members. Thanks for joining the party ya’ll!@modernit_tony | @aquiniones | @Ron Jack | @pauls | @jaysonn | @mike72278 | @SSL | @Gavin Dawson | @VSands908 | @ronweatherup | @mattdenham | @Chris Groton | @jalejo | @DBR_JC | @shardin | @everonstuart | @Charles1771 | @Martin Perkins | @TechSpecialist | @JacobBespalec | @yspllc | @Brantly | @sstone | @alyons | @AaronG | @digitaldizza | @jhrubik | @rhys.williams | @MrTodd | @Herculeon | @DavidWestgate | @jasn | @duncan| @naomiwu | @sthomson-nr | @cbsp27 | @szy | @validevent | @agoby | @bknobel | @mmartens | @ksimonson | @akraker | @Nivanova | @sellis | @njewett | @Ariel_Aponte |

Andrea AyalaCommunity Manager

published in Announcements

June Communi-Tea ☕ - Your Monthly Cup of Hot Takes and NewsNews

We’re back with another steaming cup of nerdy news to help you stay on top of ScalePad updates and our growing Community. Welcome to our community series, Communi-Tea. First, I want to give a shout-out to our newest ScalePad Community members. Thanks for joining the party ya’ll!@expos1994 | @paul.parisi | @Enzo.Bastianello | @Aholmes-Sunrise | @l.friesen-epic | @dhamildog | @Jason.Selkirk | @Ben Russell | @tdeniaud | @EricM | @pkirk | @danieldk | @dmaloney | @L Badolato | @jflanders | @bjudy | @bluefinmsp | @Gareth_Sunrise | @seanm | @garethe | @mhutchings | @chris.widhelm | @JimDeVico | @scsweeney | @GHarlam | @jpayne23 | @jwolff | @ericvsccnet | @DE_BCDR_ENG | @ctsteward | @jherndon | @DesMatthews | @ThinkCloud | @alex.thomas | @jmoylan13 | @aivanov | @Joel | @Noel | @mumstead | @TheDoctor | @dagemsta | @Paulh | @CousinVinny | @AndrewSteele | @XeroxXMITS | @aknighten | @5FactorTech | @Cyber_Punk | @JasonO | @Sparky | @emblack | @JamesW | @Mark Tilyard | @giftytaylor | @ericw | @gbo

Andrea AyalaCommunity Manager

published in Announcements

ScalePad Innovate 2024 Roundup ArticleNews

On June 20th, 2024, we hosted our second mid-year product-focused event. Designed as a “no-sales pitch” event, Innovate delivered the product updates. If you missed out, not to worry. I’ve recapped all the news you need to know about below. Dan Wensley, CEO of ScalePad Highlights:ScalePad has been working hard behind the scenes to develop a new brand promise that showcases what we’re aiming to achieve for our global partners. Equipping your MSP Adventure. Putting our partners at the center of our story, with the tools they new to go on a business journey. We’re investing heavily in our products, resources, and people involved in making you successful. We want every partner to know they have a dedicated resource within ScalePad to help ride along the journey with you. If you do not already know your dedicated Partner Success Manager, I encourage you to reach out to psm@scalepad.com to find out!Chris Day, Founder and CPO of ScalePad Highlights:There’s a method to our madness. Chris unp

Andrea AyalaCommunity Manager

published in Lounge Area

Meet the ScalePad Team - Kristal Sparrowhawk

ScalePad’s foundation is built on four crucial pillars: People, Products, Partners, and Performance. Our People (or, as we like to call them - Rocketeers) are our best assets. We have so many incredible people working for ScalePad who have turned ideas into innovation and fight for our partners every step of the way. Your Community team thought it might be fun to highlight some of our outstanding Rocketeers monthly so you can get to know our team a little better. Our next Meet the Team spotlight is with @Kristal ! Join Kristal, Partner Success Manager at ScalePad, as she gives us an inside look into how she got started at ScalePad and what she loves about her role. Please share your background and what led you to join ScalePad! I started in sales about 100 years ago in 1992 and gradually made my way through various industries and career moves. Due to personal reasons, I wound up moving to Calgary in 2011 and decided to join the second biggest airline in Canada, WestJet. I stayed ther

Andrea AyalaCommunity Manager

published in Announcements

May Communi-Tea ☕ - Your Monthly Cup of Hot Takes and NewsNews

Welcome friends to our community series, Communi-Tea! A steaming cup of nerdy news to help you stay on top of ScalePad updates and our growing Community. Firstly, I want to call out our newest ScalePad Community members. Welcome!@jroynucleus @rrapoportr @Marvin @RD3 @Darkwater @HAMISH @mshikari @anthonyh @jcharters @Edwin R @Abder @nmonreal @Frank @sdhaneesh @SMBCITSM @lindenjackson @Visse93 @Pursuit0242 @michaelp @JadeSilva @Frontline @ToddH @Kevin @tom @jrnz @rgreen @jgallagher @Troy McCallum @sadams0978 @jdub @pphillips @jrank @laurents @kmayhew @jcox @BrandonD @mbryrie @scalicura @achilds @mmoog @TheITGuyEh @MarkMc @Vernon @Shaun @GeekWorld @CJSweeney @pablo.magliola @aaronh @m.vanrandwijk @suraya @cbhsteve @Chuck @phil-sirinc @RyeCobb @mbrandon64 @clarkcomp @Maxsum @fredimac @josephsh @CBH @ChadH @cmw0021 @HellenKellerIV @sabreit @cj9255 @avrioitsolutions @CurtisG @tbuonopane @Bert @LimaNovember @dosve @rtan @AdamOverberg @Resistence_is_Futile @ibaier @Cheyenneobday @smann @mchav

Andrea AyalaCommunity Manager

published in Announcements

Why Attend ScalePad Innovate on June 20thNews

We are less than a month away from our brand-new product-centric event, ScalePad Innovate. Have you signed up yet? Why not join the over a thousand registrants excited to hear about our latest product innovations on June 20th,2024? Here are just a few reasons to attend our upcoming Innovate event: Hear the ScalePad Platform vision from our CPO, Chris Day. Rarely do we get to show off the man behind the innovation. We’re excited to have Chris Day give the keynote address, sharing the vision and the “why” behind the future of the ScalePad platform. No sales pitch event, unlike any we’ve held before. We’ve hosted many events, but Innvoate will be unlike any other we’ve held. With a sole focus on the product roadmap and innovation, you’ll get the inside scoop on what’s coming down the pipeline from the ScalePad platform. Roadmap Deep Dive. Following the keynote, our product team will expand on the newest features available to you, including a detailed look at Lifecycle Manager’s ev

Andrea AyalaCommunity Manager

published in Lounge Area

Meet the ScalePad Team - Evie MuirInterview

ScalePad’s foundation is built on four crucial pillars: People, Products, Partners, and Performance. Our People (or, as we like to call them - Rocketeers) are our best assets. We have so many incredible people working for ScalePad who have turned ideas into innovation and fight for our partners every step of the way. Your Community team thought it might be fun to highlight some of our outstanding Rocketeers monthly so you can get to know our team a little better. Our next Meet the Team spotlight is with @Evie Muir! Join Evie, Product Manager at ScalePad, as she walks through how she first got started in her career in Product Management and recollects a time when she had a complex problem at hand and how she solved it.

Andrea AyalaCommunity Manager

published in Announcements

April Communi-Tea ☕ - Your Monthly Cup of Hot Takes and NewsNews

Welcome to our community series, Communi-Tea! A steaming cup of nerdy news to help you stay on top of ScalePad updates and our growing Community. 📣 Let’s roll call our newest Community members. Welcome to the party!@Steve @vlefra @Cambo @GBaroan @levelupnetworks @KentC28 @Heidar @akedjierski @blockanz @ebaudo @SylvainO @simonc @AbdelatifM @Abdelmounaim Mazouz @saibas @sebastienf @patrickg @AlfredDsouza @AlexandreTElli @SteveD @simonm @erasmussen @Bricec @evolvaharris @François @dannyr @Mon-El @YvesPoulin @arthur.ebbinger @alaing35 @Joshua_C @Mikec_ITRM @TimJ @PBrewer @plarue @roca roca @Erick Anderson @DallasWilm @jticyber @williamkapes @scottglines @Surface Surface @MichaelSobota @Josh.Sanders @Jerome @jamesratcliff @Julien @ChrisO @JohnK-OCS-OCS @steve1214 @jeffa1792 @AnjuR @Connach @Matthew A @brandon182 @phcranston @shuttleswo @CURAitmm @ben @codya @CamdenW @trauch @P1Kevin @Alllen.Whinery@ben.phillips@SteveBurnsEAC @dkropp79 @ctapper@Tom Wallace @mprince @Craig Musker @tkanive

Andrea AyalaCommunity Manager

published in Lounge Area

Meet the ScalePad Team - Ray MannInterview

ScalePad’s foundation is built on four crucial pillars: People, Products, Partners, and Performance. Our People (or, as we like to call them - Rocketeers) are our best assets. We have so many incredible people working for ScalePad who have turned ideas into innovation and fight for our partners every step of the way. Your Community team thought it might be fun to highlight some of our outstanding Rocketeers monthly so you can get to know our team a little better. Our next Meet the Team spotlight is with @Ray Mann! Hear from Ray as he gives insights into his journey before ScalePad and how you can take a chance and find yourself presenting in front of a room of your peers.

Andrea AyalaCommunity Manager

published in Lounge Area

Meet the ScalePad Team - Tim LarocqueInterview

ScalePad’s foundation is built on four crucial pillars: People, Products, Partners, and Performance. Our People (or, as we like to call them - Rocketeers) are our best assets. We have so many incredible people working for ScalePad who have turned ideas into innovation and fight for our partners every step of the way. Your Community team thought it might be fun to highlight some of our outstanding Rocketeers monthly so you can get to know our team a little better. Our next Meet the Team spotlight is with @Tim Larocque and myself! Hear from Tim how he got started in Sales and how helps equip MSPs for adventure in his role at ScalePad.

Andrea AyalaCommunity Manager

published in Announcements

March Communi-Tea - Your Monthly Cup of Hot Takes and NewsNews

Welcome to our new community series, Communi-Tea! A steaming cup of nerdy news to help you stay on top of ScalePad updates and our growing Community. A day late and a dollar short, we’re bringing you all the updates from March you may have missed. Any one else thinking about how many Cadbury eggs were consumed this weekend? Ah… just me? Anyways... I want to call out all of our newest ScalePad Community members. We had so many new friends join in March. Welcome to the party!@Serge Rousseau | @FedericoBocchi | @haris.michael | @gchavez | @LowellP | @sgill | @ITHiveMind | @DB2888 | @jeffreiter | @EStandy | @aw_newera | @splimetreelabs | @sean.schwartz | @Andrew147 | @ptuckercst | @dayal | @LiamSWIT | @regijohn | @jschurer | @Melynda | @kconod | @paulsciacca | @mmitchell | @TheJeffB | @Seth.Perkins | @Chase.Mendoza | @Adam E | @stonesanders | @jaxne2 | @TylerITGuru | @enterfusion | @etatsch | @twyatt | @gharrandsn | @jcovar | @ShawnS | @Mkunkle | @j.pritchard | @lkarhu | @delderAHEAD | @O

RobSNew Member

posted in Lounge Area

Technology and Outdoor Enthusiast

When I’m not fortifying systems or streamlining processes, I indulge in my passion for wardriving exploring and mapping wireless networks. Outside the technology realm, I am an outdoor enthusiast who enjoys the serenity of nature through activities like camping and fishing.

A

Anonymous

published in Announcements

Come One Come All- Give us your Feedback!Survey

Calling all ScalePad Partners! We are looking for your feedback as we progress and build out new business analytics and provide you new data-driven insights into your business operations. We invite you to participate in this 10 question survey (3-5 minutes) and have your say in which aspects of your MSP business you would like deeper insights on. Regardless of which ScalePad products you currently subscribe to, we want to hear from you. If you feel there are others in your organization that also would like to provide feedback, please share this survey with them. The insights you provide in this survey will help shape new innovations and exciting new business analytics! Thank you in advance for your time and appreciate all your feedback, Ryan Link to Survey:https://forms.gle/e97yRSREiEBaqwvf6

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