ScalePad has launched the next step towards a unified experience across our product suite – the ScalePad Hub. Now, all ScalePad app users have access to all of their products through a single centralized account, which we’re calling the ScalePad Hub.
What is the ScalePad Hub?
The ScalePad Hub is a centralized portal for all ScalePad apps. It is the entry point into the ScalePad app ecosystem for Partners. It’s the first step in our vision of an integrated product suite that allows the seamless flow of crucial data and information between our apps.
We strive to provide our Partners with the most advanced automation so they can spend less time cobbling together data and more time on high-value work that supports their clients. The ScalePad Hub is a stepping stone into tighter app integrations, expanded automation, and an enhanced experience for all of our Partners – something we’re calling the ScalePad OS. We have lots more in store (read more at the bottom of this update) and the ScalePad Hub is the foundational first step.
What can I do in the ScalePad Hub?
The Hub grants ScalePad Partners the following:
- Centralized App Access
- User Management
- Subscription Management
Centralized App Access
Partners with subscriptions to multiple ScalePad applications can now quickly navigate between apps without the need to sign in to separate app-specific portals. Users will only have to sign in to the ScalePad Hub once to have access to all of their apps from their account. By centralizing the access point for all the apps, Partners no longer have to store multiple app-specific credentials or bookmark several sign-in pages – every ScalePad app can be accessed from a single screen (or pane of glass for those who prefer the term… we know it’s polarizing).
From within any ScalePad, users can seamlessly navigate to their other subscriptions. Partners only need to click the Bento Box menu in the top nav to open any of their other subscribed apps quickly. A centralized sign-in streamlines app switching as there is no longer the need to enter another set of credentials from another sign-in page.
User Management
The ScalePad Hub is the portal for adding new users and granting them permission to access the apps necessary for their role and responsibilities. Admins are able to manage their ScalePad app users from one place, easily update their entitlements, and enforce security settings for MFA and SSO. Individual users can update their profile details, password, and MFA settings all in the ScalePad Hub.
Note that access permissions to specific features in each app are still configured in each app. The ScalePad Hub simply adds (or removes) users to each Partners ScalePad account. The individual app-based permissions are still managed in each app. For more details, visit our new ScalePad Hub Help Center.
Subscription Management
Within the ScalePad Hub, Partners can manage their ScalePad app subscriptions and entitlements. On the Billing tab, you can view details of your current ScalePad subscription, manage your plans, and even add new ScalePad apps to your stack.
Where do I find the ScalePad Hub?
The URL for the ScalePad Hub is app.scalepad.com. All users signing into their ScalePad apps will be automatically redirected to app.scalepad.com for sign-in.
From within your ScalePad apps, clicking on the ScalePad icon in the top nav bar will take you back to the Hub.
I still have questions…
We have answers! Visit this FAQ to find the answer all your questions about the ScalePad Hub. You can also find more detailed information in our new ScalePad Help Center or get in touch with our team at support@scalepad.com.
What’s next for ScalePad?
The launch of the ScalePad Hub sets the stage for unified billing. Over the next few weeks, we’ll be migrating to a centralized billing system so Partners can manage all of their app subscriptions in one place. Keep an eye out for in-app messages as we migrate each app's billing to the ScalePad Hub.
At the ScalePad Innovate event in June, we outlined our vision for the ScalePad platform - a deeply integrated suite of apps that helps MSPs truly grow while providing the highest level of service to their clients. The Hub is just the first step towards achieving this vision.
We’ll continue working on the rest of the ScalePad vision, which includes developing the ScalePad OS to unify integrations in the Hub instead of each separate app. This is a critical piece of our platform that will connect your tech stack to all of our apps internally to allow free flow of information to eliminate information silos. Keep tabs on our updates page for more exciting releases as we continue rolling out enhancements to our product suite.
ScalePad will be hosting our next All Partners Conference, Ignition, on January 23, 2025. Join us as we bring insight into the key trends, challenges, and opportunities for MSPs. We’ll also be giving a peek into our 2025 product roadmap. Register here to save your seat for this virtual event.