Thursday, Dec 5th Platform Update: Resolving Login Issues

We want to address the recent login outage that temporarily disrupted your access to ScalePad services. We regret the inconvenience and understand how critical uninterrupted service is to your operations.

This issue occurred during our transition to becoming an integrated platform—a significant step to better serve you and your clients. While unforeseen complexities arose, we want to reassure you that our Site Reliability and Development teams are treating this as a top priority and are actively working to ensure the stability of the platform and prevent future disruptions.

This transformation is not just about addressing immediate challenges. We are confident it will deliver long-term benefits, including seamless workflows, deeper integrations, and an enhanced experience that supports your success.

We appreciate your patience and understanding during this transition. To maintain transparency, we will be sharing a technical post-mortem here in the community as well, with open comments and discussion.

Thank you for your continued trust in ScalePad.

Jean-Francois 

Chief Technology Officer