Welcome back to Communi-Tea, your go-to spot for what’s new, what’s coming, and what your fellow MSPs are talking about in the ScalePad Community. Let’s dive in 
What’s Inside?
July Community Highlights- 39 Product Ideas Submitted
- 3 Product Ideas Delivered:
- Canadian Data Residency
- Add a Payment Gateway for Flexpoint
- Sync in Memory and Storage information for N-able N-sight
- 133 Posts Created
- 18 Likes Given
- 82 Replies Created
Top-Voted Ideas this Month:
Big News: Lifecycle Manager X Is Coming
Get ready for the biggest evolution in client engagement we’ve ever launched.
Lifecycle Manager X isn’t just an upgrade to Lifecycle Manager. It’s a complete reinvention. While the original platform focuses on tracking asset health, warranties, and lifecycle events, Lifecycle Manager X goes further by giving MSPs the tools to lead strategic, business-focused conversations with clients.
It helps MSPs shift from reactive reporting to proactive Customer Success by combining smarter meeting preparation, business goal alignment, IT budgeting, and deep client insights in one streamlined workflow.
We’re kicking things off with a live Pre-Launch Walkthrough on August 13, where you’ll get an exclusive first look at the new experience. From AI-generated client summaries to risk scoring, budget forecasting, and real-time analytics, the session will show how Lifecycle Manager X helps MSPs deliver measurable value and build more strategic client relationships.
Register for Pre-Launch Walkthrough
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️ Product Update Highlights
ControlMap Adds Canadian Hosting & Updates CyberSecure Canada Framework
ControlMap now supports Canadian data hosting and includes the latest version of the CyberSecure Canada framework. MSPs can choose Canada as a hosting region to meet local data residency requirements—ideal for clients in finance, healthcare, and government. The updated framework helps ensure your services align with national cybersecurity standards, with built-in templates, pre-mapped controls, and automated evidence tracking to make compliance delivery faster and easier.
Quoter Updates: Smarter Billing, Easier Editing, Faster Payments
Quoter continues to release valuable improvements. After launching three updates last month, another three helpful enhancements have rolled out to improve quoting, billing, and payment collection for MSPs. First, recurring billing cycles now push directly into ConnectWise PSA with the correct term length, eliminating manual edits and ensuring accurate revenue tracking. Second, the new drag-and-drop Line Item Editor gives users complete control over quote layout, making it easier to structure, adjust, and present quotes clearly and efficiently. Finally, Quoter now supports embedded payments through integrations with Benji Pays and FlexPoint, allowing clients to pay accepted quotes instantly via credit card or ACH. These integrations help MSPs get paid faster, protect margins with optional credit card surcharges, and in FlexPoint’s case, offer financing for quotes over $10,000 giving clients flexible payment options while MSPs receive the full amount upfront.
Quoter & ConnectWise PSA: Smarter Recurring Line Items
️ MSP Confidential Podcast Highlights
“Relationships That Last” – with Ryan Grimes
A refreshingly candid look at how listening, accountability, and clear expectations create long-term client partnerships plus how redefining value beyond tech support is key to staying relevant as an MSP.
Catch all episodes here
️ Upcoming In-Person and Virtual Events️+August">
️ AugustWe have many chances to meet the ScalePad team at an upcoming event! Let us know if you’ll be attending any of these.
Build IT LIVE in New Jersey on August 4-6, 2024! A high-impact conference where MSPs gain real-world business strategies, hear from industry leaders like ScalePad’s CEO, Chris Day, and walk away with actionable insights to grow and scale with confidence.
IT Nation Connect ANZ in Sydney, Australia on August 13–15! A leading MSP event that brings together tech providers and industry experts to explore growth strategies, cybersecurity best practices, and innovations shaping the future of managed services.
Building Your vCISO Practice: A Growth Path for MSPs (virtual event) on August 7! In the third session of this six-part series, ScalePad’s Luis Giraldo and PowerPSA’s Jesse Miller unpack what it takes to scale vCISO services as a mid-size MSP. Packed with real-world examples and repeatable frameworks, this session offers clear next steps for turning cybersecurity leadership into a growth engine.
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Coming in September
CanITCon in Kelowna, BC on September 7–9! This three-day Canadian IT conference brings together MSPs, industry experts, and technology partners for hands-on workshops, peer-led panels, and strategic learning sessions. With events like the Lifecycle Insights Learning Lab and opportunities to connect with leading vendors like ScalePad, attendees gain practical insights into scaling operations, enhancing client success, and navigating compliance. The value lies in the meaningful connections, shared best practices, and exposure to proven tools that help MSPs grow more strategically and stay competitive in a rapidly evolving industry.
We have free event passes available for ScalePad partners! Interested in attending any of the below events? Reach out to community@scalepad.com and we’ll make it happen.
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Slide’s MSP Partner Summit | 8/13-8/14
Welcome, New Members!A warm welcome to the newest members who joined us this month:
Congratulations to our top leaderboard champs in May!
Interested in a ScalePad Product?Want to go deeper into any of our tools? Book a no-pressure demo with our Solutions Engineers (a.k.a. Rocket Scientists). We’ll show you how we can help you grow smarter. No sales pitches, just strategy. Book a demo
Have feedback or want your idea featured? Share with us in the community, we’re listening!
Until next time, stay caffeinated and collaborative.