Welcome back to Communi-Tea, your steaming cup of nerdy news to help you stay on top of ScalePad updates and our growing Community. While January might feel like the longest month of the year (seriously, what day is it??), we got to work to early and brought some exciting updates to the ScalePad portfolio.

Now, let's get back to business. A warm welcome to all of our new members! You joined at the best time!

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Here are some fresh January stats across the ScalePad Community!

• 54 product ideas submitted
• 265 votes added
  • Top-voted Ideas this month: 
    • Track Windows 11 Compatibility in Lifecycle Manager
    • Detect ConnectWise RMM installs for Software Asset Management
    • Ubiquiti Integration to Lifecycle Manager
    • Filtering on Windows Edition
• 173 posts created
• 49 likes given
• 112 replies created

Product Update Highlights

• We announced a major product updates at Ignition including our Lifecycle Manager Essentials & Lifecycle Manager X. Skip to the Product Updates section of our recording to hear from our VP of Product and our CPO on what’s next on the product horizon.
  • https://www.scalepad.com/lp/2025-ignition-recording/
• We are moving away from the US Postal Service to UPS for ITAD in the US! Stay tuned to a Product Update coming your way.

January Happenings:

• Congratulations to ​@Brian_J_Weiss on his Community Member of the Year Award win!
• You don't want to miss two upcoming webinars with Dan Fox on GRC in February. See the list of webinars plus other events we’ll be attending HERE

MSP Confidential (January Episodes)

• Talks with Tubb — Richard Tubb
  • As a former MSP owner, Richard has spent over a decade helping IT business leaders unlock their potential and grow their companies with his signature mix of practical insights and strategic guidance. He’s the author of The IT Business Owner’s Survival Guide (among others), a sought-after keynote speaker, and the host of the Tubblog—a must-read for anyone in the IT services space. Richard’s deep industry knowledge, no-nonsense approach, and advocacy for mental health and awareness make him the ultimate guest for our conversation.
• Turning Around an Unprofitable MSP—with Peter Kujawa
  • We learn how Peter Kujawa arrived at Service Leadership and how he turned around an unprofitable MSP. 
• Digital Ghosts and Goblins—with Brian Miller
  • Brian is a dynamic CEO, inquisitive—and acquisitive—and I hope to get into all that and more during our conversation.
• Long Live All the Mountains We Moved — with Nick Mehta
  • Customer Success has been a hot topic lately, with MSPs everywhere rethinking how they engage clients, create value, and drive business outcomes. This week, I'm thrilled to have the one-and-only Nick Mehta, CEO of Gainsight, joining me on MSP Confidential to share his insights!
  • Nick is a trailblazer in Customer Success (Gainsight is the de facto leader in the space) and has quite literally moved some mountains in the space. Thus, he brings a unique perspective on building trust and partnerships and scaling success to benefit your clients and business. 
• Cultural and Leadership Shifts in Cybersecurity—with Jason Makevich
  • Jason Makevich, Founder and CEO of Greenlight Cyber. Jason is passionate about empowering small businesses to improve their security and on a mission to drive the cultural and leadership shift needed to ensure those SMBs have the best chance at it. In this session, Luis and Jason dig into the topics of culture and leadership specifically, as cybersecurity has long transitioned from an "IT problem" into a "business problem."

Catch all previous MSP Confidential episodes here!

Expedition Itinerary: Charting Our Next Month's Adventures!

Anddddd we’reee backkkk! We have many chances to meet the ScalePad team at an upcoming event! Let us know if you’ll be attending any of these.

• Right of Boom | 2/19-2/21
• XChange March | 3/02-3/04
• IT Nation Connect London | 3/10-3/12

Interested in a ScalePad Product?

Smash this link to book a demo for any of our products. BTW this is not your average demo as these are delivered by our Rocket Scientists (a.k.a. Solutions Engineers), who are not quota-carrying and have some of the deepest experience in the MSP space. They will show you how we can help your specific business and go as technically deep as you need to showcase real product value.

Let’s get to work, everyone!