Welcome back to Communi-Tea, your go-to spot for what’s new, what’s coming, and what your fellow MSPs are talking about in the ScalePad Community. Let’s dive in ☕️
A note from your Community Manager 
Hello friends! On top of the major refresh to our beloved Communi-Tea this month, you may have noticed a new co-author has entered the chat. I want to welcome 
. Rest assured, me and my crazy memes are not going anywhere. You’ll see less of me starting in August as I take a few months of maternity leave. Don’t fret too much.. you’ll have a whole ScalePad team helping to support our Community members while I’m away. - 
Andrea
What’s Inside?
June Community Highlights
️ Product Update Highlights
️ MSP Confidential Podcast Highlights
️ Upcoming In-Person and Virtual Events
️ July
Coming in August
Interested in a ScalePad Product?
- 51 Product Ideas Submitted
- 2 Product Ideas Delivered:
- 126 Votes Added
- 143 Posts Created
- 17 Likes Given
- 88 Replies Created
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🛠️ Product Update Highlights
NIS2 Directive Now Available in ControlMap
If you work with EU-based clients, this one’s for you. ControlMap now includes the NIS2 Directive framework to help you meet the latest cybersecurity requirements. It’s designed to make risk management, vendor oversight, and incident reporting a lot easier.
✅ Expanded scope (MSPs now included)
✅ Stronger risk management and reporting obligations
Cognition360: 10 Reports Just Got Smarter
We’ve rolled out updates to 10 popular Cognition360 reports covering everything from ticket handling and technician efficiency to sales cycle tracking and profitability making it even easier to understand where your team’s time is going and who’s making the biggest impact. Want a walkthrough? Join us for the Learning Lab on July 23 to dive into what’s new and how to make the most of it.
Quoter Gets a Trio of Upgrades
Quoter just got even more user-friendly with three powerful updates: fully customizable quote reminders, improved visibility with “last sent” dates (even for republished quotes), and the ability to save and set your default Quotes List view. These updates are designed to make follow-ups easier, quoting more personal, and workflows more efficient.
“Leading with Clarity and Courage” – with Beth Leonard
Beth Leonard, COO at R3, shares powerful insights on leadership, resilience, and embracing change from navigating conflict with transparency to transforming fear into personal growth, all while balancing innovation with operational discipline.
“The Power of Positivity, Boundaries, and Leadership Evolution” – with Marissa Maldonado
A candid look at how authentic leadership, clear boundaries, and a culture of accountability can drive high performance and personal resilience in MSPs.
“Relationships That Last” – with Ryan Grimes
A refreshingly candid look at how listening, accountability, and clear expectations create long-term client partnerships plus how redefining value beyond tech support is key to staying relevant as an MSP.
️+July">🗓️ July
We have many chances to meet the ScalePad team at an upcoming event! Let us know if you’ll be attending any of these.
🇬🇧 Network Group Summer Event in Cheshire, UK on July 2–3! This event brings MSPs and vendors together for two days of networking, strategy sessions, and community-building.
🇺🇸 XChange Security in San Antonio, TX on July 15–17! A premier gathering of IT leaders and cybersecurity experts focused on elevating threat protection strategies, exploring the latest solutions, and strengthening MSP security offerings with ScalePad proudly joining as a sponsor.
+Coming+in+August">🔜 Coming in August
🇺🇸 Build IT LIVE in New Jersey on August 4-6, 2024! A high-impact conference where MSPs gain real-world business strategies, hear from industry leaders like ScalePad’s CEO, Chris Day, and walk away with actionable insights to grow and scale with confidence.
🇦🇺 IT Nation Connect ANZ in Sydney, Australia on August 13–15! A leading MSP event that brings together tech providers and industry experts to explore growth strategies, cybersecurity best practices, and innovations shaping the future of managed services.
Building Your vCISO Practice: A Growth Path for MSPs on August 7! In the third session of this six-part series, ScalePad’s Luis Giraldo and PowerPSA’s Jesse Miller unpack what it takes to scale vCISO services as a mid-size MSP. Packed with real-world examples and repeatable frameworks, this session offers clear next steps for turning cybersecurity leadership into a growth engine.
We have free event passes available for ScalePad partners! Interested in attending any of the below events? Reach out to community@scalepad.com and we’ll make it happen.
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7 Figure MSP Fort Worth | 7/29-7/31
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Slide’s MSP Partner Summit | 8/13-8/14
A warm welcome to the newest members who joined us this month:
Congratulations to our top leaderboard champs in May!
Want to go deeper into any of our tools? Book a no-pressure demo with our Solutions Engineers (a.k.a. Rocket Scientists). We’ll show you how we can help you grow smarter. No sales pitches, just strategy. 👉 Book a demo
📝 Have feedback or want your idea featured? Share with us in the community, we’re listening!
☕ Until next time, stay caffeinated and collaborative.