Welcome back to Communi-Tea, your monthly roundup of what’s new, what’s next, and what’s buzzing in the ScalePad Community. Grab your favorite mug and let’s get into it ☕️
What’s Inside?
🏆 October Community Highlights
- 75 Product Ideas Submitted
- 1 Product Ideas Delivered: 271 Votes Added
✅ ImplementedAPI for retrieval of Lifecycle Manager data
🎯PlannedConvert or Retire Mailbox Records on Deactivation (Skykick / Dropsuite)
Set Default Item Quantity in Template
BackupRadar - Automate Retirement of Records Based on DropSuite API User De-Activation
Link to Existing Ticket PSA Ticket
🔼 Top-Voted Ideas this Month:
Add new integrations to Lifecycle Insights
Convert or Retire Mailbox Records on Deactivation (Skykick / Dropsuite)
- 249 Posts Created
- 53 Likes Given
- 150 Replies Created
🛠️ Product Update Highlights
✨New: Monthly Release Notes Are Here!
We’ve heard your feedback and you want a simpler way to stay up to date with what’s new across ScalePad products. Starting this month, you can now find Monthly Release Notes for ControlMap, Lifecycle Manager, and Quoter right in their Help Centers. (Backup Radar, Cognition360, and Lifecycle Insights coming soon!)
👉 Check out the new Monthly Release Notes
💡New Integration: LogicMonitor + Lifecycle Manager
Ever wish your network devices showed up as clearly as your servers and workstations? Now they can.
The new LogicMonitor integration brings your Cisco Meraki gear and other network devices into Lifecycle Manager, combining real-time monitoring data with warranty lookups, asset insights, and lifecycle reporting, all in one place.
This integration was one of the most requested by partners, and it’s here to help you finally get a full picture of your clients’ environments.
👉 See how LogicMonitor works with Lifecycle Manager
💡Lifecycle Manager X: Smarter Meetings, Seamless Reports, and More Control
If you’ve been loving how Lifecycle Manager X helps you run client meetings, this update takes it even further. Three new features just dropped to help you prepare faster, personalize more, and make every conversation count:
- Add Custom PDFs to Deliverables - Create fully branded, polished reports that include your own cover pages, summaries, or third-party docs.
- Import Assessment Templates - Bring in your existing assessments from Excel, Lifecycle Insights, or other tools without starting from scratch.
- Link Initiatives to Meetings - Tie your initiatives directly to client meetings so every discussion stays focused on progress and outcomes.
These updates are built to save time, impress clients, and keep your team perfectly aligned.
👉 See what’s new in Lifecycle Manager X
💡Quoter Updates: From Faster Payments to Smarter Quotes
Last month, Quoter introduced Content Blocks, giving you a faster, modular way to build and manage quote content. This month, that evolution continues as Quoter officially begins moving away from the legacy Cover Letter and Appended Content sections.
Partners will have until March 2026 to migrate any existing content into Content Blocks, a quick process that ensures all your quotes stay consistent and easy to update. If you haven’t started yet, now’s the perfect time.
👉 Learn how to migrate your templates to Content Blocks
Did you know we’re still running our Marketplace Rewards program? Join the 2025 Marketplace Rewards and earn a gift card for every new protection purchase in Lifecycle Manager.
🎓 Learn and Grow
ControlMap Pro Learning Path Now Live in ScalePad Academy 🎓
We’re keeping the learning streak alive! After launching new Lifecycle Manager paths, we’ve just released a new ControlMap Pro Learning Path built to help you dive deeper into compliance and make the most of ControlMap Pro.
Whether you’re just getting started or already using ControlMap, this new path helps you explore everything the Pro experience has to offer. You’ll learn how to:
- Set up your MSP and Client Portals
- Work with Assessments and Frameworks
- Use advanced features like the Trust Portal, My Compliance Portal, Audits, and Risk Management
It’s the easiest way to build confidence, onboard faster, and strengthen your compliance expertise with ControlMap Pro.
👉 Log in to ScalePad Academy and and explore the new ControlMap Pro Learning Path
You can also check out the Resource Page in the ScalePad Hub for signup instructions and FAQs.
🎯 Want to level up faster?
Explore our Events Page for AMAs, webinars, conferences, Learning Labs, and more. Whether you prefer hands-on workshops or quick Office Hours, there’s something to help you grow no matter your style.
🎙️ MSP Confidential Podcast Highlights
“What’s an MSP’s Most Important KPI?” with Dustin Bonn of Marco Technologies
A powerful conversation on how shifting from tactical firefighting to strategic engagement helps MSPs drive real client outcomes. Dustin shares how Marco Technologies is moving away from ticket metrics and toward relationship-based KPIs, like how early and often you’re involved in client business decisions. He explores why curiosity, clarity, and consistent leadership engagement are key to staying competitive, and how building intentional VCIO relationships (even with smaller clients) creates long-term value and trust.
“Operationalizing Success in the Age of AI” with Dor Eisner, CEO of Guards
A forward-looking conversation on how AI is reshaping cybersecurity and what MSPs must do to stay ahead. Dor shares how attackers are already using AI to scale threats, and why the future of cybersecurity is about connecting the dots, not stacking more tools. He explores how MSPs can operationalize AI to boost margins, reduce burnout, and defend smarter, not harder. From building a proactive security culture to balancing automation with human insight, this episode is a must-watch for any MSP navigating the new AI-powered threat landscape.
“Project Management is Risk Management” with Mike Psenka, CEO of Moovila
In this episode, Mike Psenka breaks down why project management is really about managing risk, not just tasks. He explains how missed deadlines are often a math problem, not a people problem, and why most MSPs underestimate how much risk they carry in every project. Mike shares how Moovila helps MSPs reduce surprises by treating project tasks like endpoints, using automation and visibility to improve accuracy and trust. He also touches on the challenges of fixed-fee pricing, poor estimates, and why better communication is often the biggest game-changer.
🗺️ Upcoming In-Person and Virtual Events
🤝 November: In-Person Events
IT Nation Connect Global in Orlando, Florida on November 5–7! This is one of the biggest MSP events of the year, bringing together more than 5,000 IT professionals, over 200 educational sessions, and 160 vendors in one place, including ScalePad. Across three days, attendees gain practical insights on cybersecurity, AI, sales, operations, and growth strategy, along with hands-on ConnectWise product training and inspiring keynotes. The event offers meaningful opportunities to discover new tools, solve business challenges, and connect with peers and industry leaders who are shaping the future of managed services.
View All In-Person Events Here
💻 November: Virtual Events
Turning Projects Into Profits: Best Practices for MSP Project Management
Most MSPs lose margin before the work even starts and it often comes down to disconnected tools and unclear workflows.
Join experts from ScalePad, HaloPSA, and BenjiPays on November 12 for a live webinar packed with real-world strategies to help you move faster, quote smarter, and protect your profits.
Get a first look at new LMX + Halo integration updates that connect Customer Success conversations on projects all the way through to reconciliation.
🗓 November 12 | ⏰ 9 AM PST
🎙 Hosted by Halo
👉 Reserve your spot
🎉 Welcome, New Members!
A warm welcome to the newest members who joined us this month:
Congratulations to our top leaderboard champs in September!
🚀 Interested in a ScalePad Product?
Want to go deeper into any of our tools? Book a no-pressure demo with our Solutions Engineers (a.k.a. Rocket Scientists). We’ll show you how we can help you grow smarter. No sales pitches, just strategy. 👉 Book a demo
📝 Have feedback or want your idea featured? Share with us in the community, we’re listening!
☕ Until next time, stay caffeinated and collaborative.