Where can I find more information on the Configuration attached benchmark?

Products
Product Updates
Groups
Events

Home
Community
Product Discussions
Cognition360
Where can I find more information on the Configuration attached benchmark?

I want to understand how the data is calculate, does it include only open tickets ? open and closed within a certain timeframe? How does it deal with Merged or bundled tickets?

Is it possible to get to 100% config attached or what is the target for this?

Be the first to reply!

Reply

Terms & Conditions Cookie settings

Sign up

Already have a ScalePad Community account? Sign in

Sign in with your ScalePad Account (SSO)

Username *

E-mail address - Please use the same email in use with ScalePad products! *

Company *

First Name *

Last Name *

Role (Select all that apply)

(Private)

Only you and moderators can see this information

Owner / CEO CTO CISO CFO COO Service Desk / Help Desk Technician Field Technician NOC Engineer Backup Admin RMM Admin Business Development / Sales Account Management / Inside Sales vCISO vCIO Service Desk Manager / Triage Manager Project Manager Office Manager Procurement/Purchasing Manager

Password *

I accept the terms & conditions

loginBox.register.email_repeat

Sign in to the ScalePad Community

No account yet? Create an account

Sign in with your ScalePad Account (SSO)

Username or Email

Password

Remember me

Forgot password?

Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.

Enter your e-mail address

Back to overview

Scanning file for viruses.

Sorry, we're still checking this file's contents to make sure it's safe to download. Please try again in a few minutes.

This file cannot be downloaded

Sorry, our virus scanner detected that this file isn't safe to download.