Hello everyone,
I have a question about tracking Action Item remediation tasks in my PSA. It seems logical to me for there to be a integration between the ControlMap Action Items and the MSP’s PSA to track and manage remediation tasks. In my mind once a Risk is identified in ControlMap and an associated Action Item created, that action item needs to be handed off to the PSA so that a ticket can be created and managed through completion, just like all the other support tickets? Once the ticket is closed, it can then update the Action Item in ControlMap and serve as the evidence that the Action Item was remediated.
Does this make sense to everyone, or am I missing something. Maybe someone out there can let me know how you track and manage action items in ControlMap.
Thank you all.
Louis