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Critical - Lifecycle Insights Not Calculating Correctly

  • April 10, 2024
  • 3 replies
  • 156 views

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I ran into another instance of LCI incorrectly calculating 3 year totals – but this was from a Recommendations Report.  When I looked at the Budget Forecast – it was actually correct.

Here is a screenshot.  These highlighted amounts are not correct, in fact, they are wildly inaccurate – like 2-3x the actual amount.  This is super embarrassing when it is found in front of a client. 

Here is a screenshot from the budget forecast.  The numbers highlighted above are correct – however, two other recommendations are wrong (but they are correct above – these highlighted in yellow with red arrows).

Please address this issue ASAP.  This is really concerning.  

3 replies

Adam Hert
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  • Active Member
  • April 10, 2024

Thanks for submitting this one along with the excellent screenshots. We’re on it @sgill and will keep you updated on the fix.


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  • Author
  • Active Member
  • April 10, 2024

Thank you.


Adam Hert
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  • Active Member
  • April 17, 2024

hey @sgill quick update. This issue is not resolved yet, but the cause has been identified and fix is in progress with the engineering team.