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Question

Missing warranty information

  • June 11, 2024
  • 5 replies
  • 195 views

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I have a few clients in Lifecycle manager that is missing the warranty information.

 

Why would this be?

5 replies

Andrea Ayala
Community Manager
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  • Community Manager
  • June 11, 2024

Hello @ldeponte89! I’ve asked our Lifecycle Manager Support team to have a look into your account and investigate why warranty information may not be showing up. I’ve asked that they give you an update here once they’ve done some digging.

 

Thanks for being a part of our Community!


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  • Helper
  • June 11, 2024

What brand is not updating?


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  • Author
  • New Member
  • June 11, 2024

HP. Microsoft, Dell, Acer --- Strange thing is that we have some devices from these manufactures that have information and some that don’t


Andrea Ayala
Community Manager
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  • Community Manager
  • June 18, 2024

Hello @ldeponte89, I’ve just followed up with our Support team to see if they can get you a response here quickly. Please reach out to me directly if you do not hear back!


ScalePad Support
Community Manager
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Hello @ldeponte89, thanks for this message.

We have just sent you an email to have a closer look into what’s happening here. We look forward to receiving your response.