Welcome back to Communi-Tea, your steaming cup of nerdy news to help you stay on top of ScalePad updates and our growing Community. Welcome to Communi-Tea.

Now, let's get back to business. A warm welcome to all of our new members! 

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Here are some fresh April stats across the ScalePad Community!

• 57 product ideas submitted
• 8 product ideas delivered:
  • Track Windows 11 Compatibility in Lifecycle Manager
  • MFA Org Enforcement for Quoter
  • Search-Quoter
  • Quoter - Quotes List - We need to see Quote date here when reviewing/searching quotes
  • Search by Quote Number in new Quote List Search box
  • Backup Radar: Please add support for QNAP Hybrid Backup & Sync
  • Discount On Line Items Pushed to HubSpot Deals
  • Track Windows 11 Compatibility in Lifecycle Manager
•  2 new product ideas planned
  • Add Halo Integration for Linked PSA Data in LCi
  • Lifecycle Manager - ConnectWise Asio integration
• 159 votes added
  • Top-voted Ideas this month: 
    • Quotes List page
    • Client-Driven Budgets in Forecasting
    • Add ability to enter PO number with a warranty order
    • ControlMap Vendor Questionnaire Logo
• 214 posts created
• 59 likes given
• 138 replies created

Product Update Highlights:

Windows 11 Readiness Just Got Easier in Lifecycle Manager. One of our most upvoted product ideas was finally delivered this past month. LM Pro users can now use the set of Windows 11 Insights added to the client dashboard to quickly identify:

• All devices that appear ready for Windows 11 but haven’t yet been updated. We check for a compatible processor, 8GB+ RAM, 64GB+ storage, and a manufacture date of 2018 or later (our stand-in for TPM 2.0).
• Processor Not Compatible: This one’s critical. If a device has a processor that’s not on Microsoft’s compatibility list, it’s a hard stop — the device must be replaced.
• Storage Not Compatible: If a device doesn’t meet the 64GB storage minimum, it gets flagged here. Good news: this is fixable. Freeing up space or upgrading the drive can save the device.
• Memory Not Compatible: Devices with less than 8GB RAM will appear here. Again, no need to panic — RAM can be upgraded, so replacement isn’t always necessary.
• Age Not Compatible: Devices older than 2018 are flagged here, not because of age itself, but because they’re less likely to support TPM 2.0, which is required for Windows 11. Some exceptions exist, so you may want to manually confirm.

Executive Dashboard is now live in ControlMap! The Executive Dashboard is a a centralized, high-level view for MSPs managing multiple client tenants in ControlMap. 

Here’s what’s included:

• Assessment status
• Policy coverage and gaps
•  Evidence collection progress
• Overdue + upcoming tasks
• Framework adoption trends

New Segmented Roles have been added to ControlMap: Super Admin & Compliance Manager. 

• Super Admin
  • Full access to all client tenants
  • Can manage settings, assessments, documents, integrations, and designate Compliance Managers
  • Configure under Settings → System Users → Edit (pencil icon)
• Compliance Manager
  • Limited access—can only view/manage specific client tenants they’ve been invited to
  • Cannot see MSP-level settings, documents, or assessments
  • Must be invited to each client via the 3-dot menu on the client card

Lifecycle Insights – Enhanced HaloPSA Integration. We revamped and vastly improved integration with HaloPSA that will allow users to create HaloPSA tickets and opportunities from inside Lifecycle Insights!

April Happenings:

• New and improved Partner Success and Getting Started Workshops have just rolled out! We go through all the differences between the two tracks, updated trainings, and a list of the trainings in THIS community article.
• Have you seen our new Product Studio webinars? Hear directly from our ScalePad product managers on product priorities, challenges we’re working to overcome, demos of best practices for our different products, and more! This is not just a roadmap review (allthough we will do that too), this is a way for you to interact with our product managers and hear real time product priorities. 

MSP Confidential (March and April Episodes)

• Build or Buy Marketing? — with Megan Killion. In this session Luis welcomes Megan Killion to MSP Confidential—she strongly believes that building your own in-house marketing muscle beats outsourcing. Counterintuitive (as a marketing agency), right? They get into what drives growth, what acquirers care about, and why most MSPs do it backward.
• 2025 State of the Channel — with Carolyn April of GTIA. How will the IT channel evolve in 2025? In this episode of MSP Confidential, Luis Giraldo sits down with Carolyn April of GTIA to unpack the most important findings from the 2025 State of the Channel Report. With more than a decade of research behind it, this annual report reveals how MSPs are transforming, where the biggest growth opportunities lie, and why customer expectations are shifting.
• Leadership is Everyone's Job - with Marnie Stockman and Nick Coniglio. In this session, the group discusses:
  • Reinvention after exiting the MSP world 
  • Why leadership is everyone’s job 
  • How core values evolve (or don’t) as your business grows 
  • Ted Lasso quotes that actually shape your career 

If you’re building a team, leading a business, or just trying to grow as a human—this one’s for you.

Catch all previous MSP Confidential episodes here!

Expedition Itinerary: Charting Our Next Month's Adventures!

Anddddd we’reee backkkk! We have many chances to meet the ScalePad team at an upcoming event! Let us know if you’ll be attending any of these.

• Kaseya Connect Global | 4/28-5/1
• ITN Evolve NA Q2 | 5/5-5/9
• ITN Evolve EMEA Q2 | 5/19-5/20
• Huntress Roadshow Amsterdam | 5/20
• Huntress Roadshow Brussels | 5/22

Interested in a ScalePad Product?

Smash this link to book a demo for any of our products. BTW this is not your average demo as these are delivered by our Rocket Scientists (a.k.a. Solutions Engineers), who are not quota-carrying and have some of the deepest experience in the MSP space. They will show you how we can help your specific business and go as technically deep as you need to showcase real product value.

Let’s get to work, everyone!