Welcome back to Communi-Tea, your monthly roundup of what’s new, what’s next, and what’s buzzing in the ScalePad Community. Grab your favorite mug and let’s get into it ☕️
What’s Inside?
🏆 November Community Highlights
- 55 Product Ideas Submitted
- 3 Product Ideas Delivered
- 245 Votes Added
✅ ImplementedAllow Sections to be rearranged in a Quoter quote template
Adding the same item multiple times to a Quote
Quoter date expiry
🎯PlannedPurchase Order Field Character Limit
🔼 Top-Voted Ideas this Month:
SSO Integration with Azure
Recognize Windows Defender as AV
- 176 Posts Created
- 37 Likes Given
- 111 Replies Created
🛠️ Product Update Highlights
✨New: Monthly Release Notes Are Here!
We’ve heard your feedback and you want a simpler way to stay up to date with what’s new across ScalePad products. Starting this month, you can now find Monthly Release Notes for ControlMap, Lifecycle Manager, and Quoter right in their Help Centers. (Backup Radar, Cognition360, and Lifecycle Insights coming soon!)
👉 Check out the new Monthly Release Notes
💡Quoter: Drag ‘n’ Drop Quote Templates Are Here
If you build a lot of quotes in Quoter, you’ll want to see this. The Quote Templates editor now supports drag and drop, which means you can rearrange sections, organize groups, and update line items in seconds. Everything feels smoother, cleaner, and much easier to work with.
If you have ever wished template setup felt as simple as editing a quote, this update is for you.
👉 Check out the new drag and drop templates in Quoter
Did you know we’re still running our Marketplace Rewards program? Join the 2025 Marketplace Rewards and earn a gift card for every new protection purchase in Lifecycle Manager.
🎓 Learn and Grow
ControlMap Pro Learning Path Now Live in ScalePad Academy 🎓
We’re keeping the learning streak alive! After launching new Lifecycle Manager paths, we’ve just released a new ControlMap Pro Learning Path built to help you dive deeper into compliance and make the most of ControlMap Pro.
Whether you’re just getting started or already using ControlMap, this new path helps you explore everything the Pro experience has to offer. You’ll learn how to:
- Set up your MSP and Client Portals
- Work with Assessments and Frameworks
- Use advanced features like the Trust Portal, My Compliance Portal, Audits, and Risk Management
It’s the easiest way to build confidence, onboard faster, and strengthen your compliance expertise with ControlMap Pro.
👉 Log in to ScalePad Academy and and explore the new ControlMap Pro Learning Path
You can also check out the Resource Page in the ScalePad Hub for signup instructions and FAQs.
🎯 Want to level up faster?
Explore our Events Page for AMAs, webinars, conferences, Learning Labs, and more. Whether you prefer hands-on workshops or quick Office Hours, there’s something to help you grow no matter your style.
🎙️ MSP Confidential Podcast Highlights
“Project Management is Risk Management” with Mike Psenka, CEO of Moovila
In this episode, Mike Psenka breaks down why project management is really about managing risk, not just tasks. He explains how missed deadlines are often a math problem, not a people problem, and why most MSPs underestimate how much risk they carry in every project. Mike shares how Moovila helps MSPs reduce surprises by treating project tasks like endpoints, using automation and visibility to improve accuracy and trust. He also touches on the challenges of fixed-fee pricing, poor estimates, and why better communication is often the biggest game-changer.
🗺️ Upcoming In-Person and Virtual Events
💻 December: Virtual Events
“A Growth Path for MSPs: Future-Proofing Your vCISO Practice” online on December 4, 2025 - A tactical session for MSPs ready to evolve from reactive IT support to proactive security leadership. Attendees will gain practical guidance on building and scaling a vCISO service from foundational frameworks to automation and long-term strategy helping them stay ahead of client demands, compliance pressures, and market shifts.
👉Register Now
ControlMap Learning Lab on Wednesday, December 10 at 9:00 AM PST - A practical session for MSPs looking to streamline compliance by automating tasks like evidence collection and risk assessments. Participants will explore real-world examples of how peers are embedding ControlMap into their workflows to reduce risk, improve security practices, and stay ahead of evolving standards.
Lifecycle Insights Office Hours on Tuesday, December 16, 12:00-1:00 PM PST - A live, expert-led Q&A where partners can get practical answers to their toughest questions about QBRs, forecasting, and client retention. It’s a chance to learn how other MSPs are using Lifecycle Insights to strengthen client relationships and align strategic planning with business goals.
Cognition360 Learning Lab on Wednesday, December 24 - A practical session designed to help MSPs turn PSA data into actionable insights. Each month, the workshop explores different ways to improve profitability, service delivery, and operational efficiency using Cognition360’s reporting tools. Partners walk away with real examples, clearer metrics, and smarter strategies to drive business growth.
💻 January: Virtual Event
Ignition 2026 on January 29, 2026 - The biggest ScalePad event of the year, where partners get an exclusive first look at upcoming platform innovations, strategic product roadmaps, and insights from the largest MSP Trends Report in the industry. Packed into a one-hour session, this event helps MSPs stay ahead of shifting market trends, sharpen their 2026 strategies, and unlock new ways to drive client value with the ScalePad ecosystem.
🗓 January 29th |
⏰ 10am PST | 1pm EST
🎙 Hosted by ScalePad
👉 Register Now
View All In-Person Events Here
🎉 Welcome, New Members!
A warm welcome to the newest members who joined us this month:
Congratulations to our top leaderboard champs in September!
🚀 Interested in a ScalePad Product?
Want to go deeper into any of our tools? Book a no-pressure demo with our Solutions Engineers (a.k.a. Rocket Scientists). We’ll show you how we can help you grow smarter. No sales pitches, just strategy. 👉 Book a demo
📝 Have feedback or want your idea featured? Share with us in the community, we’re listening!
☕ Until next time, stay caffeinated and collaborative.
