Hey all you cool cats and kittens, we’re back with another steaming cup of nerdy news to help you stay on top of ScalePad updates and our growing Community. Welcome to our community series, Communi-Tea.

First, let’s shout-out to our newest ScalePad Community members. Thanks for joining the party ya’ll!

@Lenbjo | @Bryce Smith | @sjoerdg | @mbooker | @iceolation | @dalt24 | @parthur | @kroyalty | @nweber | @dhansen22 | @Hoffern | @PaulMaranzano | @Dave Brewer | @ICSINC | @CharliePeachScalePad | @FXM | @Nettistrator | @BulletproofSean | @IntegriTech | @dp3kevin | @c3ryan | @FunctionOne | @Steve Bootes | @spatrick | @joelasaro | @sgerbec | @Irish | @Un1teee | @IntegriTech | @lms_jmorena | @dmacqueen | @makeihany | @npetrusaitis | @jcampbell-entre | @pdxcomputerpro | @Aaron | @andrewh | @Upvotethethings  (sick name btw) | @RodF | @Wise-Bjorn | @kwardale | @Nick Sitar | @thanrahan | @RAYTSS | @lindsaypiotrowski | @ams | @hline.aptica | @mebbs | @yhamillgraves | @RVaughn70 

Here are some fresh new stats across the ScalePad Community!

• 50 product ideas submitted
• 1 product idea delivered
  • Filter Axcient RMC backups on "d2c" attribute
• 230 votes added
  • Top voted Ideas this month: 
    • Importing/Exporting multiple responses using CSV in LCI for Assessments
    • Track Windows 11 Compatibility in Lifecycle Manager
    • Add "Presentation Mode" to Business Review page
    • Automatically convert individual mailboxes to shared mailboxes with Skykick
• 168 posts created
• 45 likes given
• 102 replies created

Join the Discussion:

• Have a question, or need help right now? Join one of our product-specific discussion groups and get your burning questions answered quickly. Don’t forget to subscribe to your post so you see the updates!

Product Update Highlights

We added five new Cognition360 Reports reports this month!

• Fixed Fee Tickets Report: added a whole new Billable Technicians page
• Ticket Daily Stats Report: Entered | Resolved page will show tickets entered vs tickets resolved on the same date range selected
• Customer Profitability Report: Added technical Account Manager as a filter
• Time Entry Benchmark:  corrected a URL link  on the Report Information page (this is just a fix)
• Project Summary Report: Three improvements to the Project Summary Report’s main Project Details page

New Backup Radar integration with Axcient

We’ve given a mini-makeover to UI of the LM integration setup process making it easier to filter and set up integrations.

October Happenings :

• We teased a new ScalePad Hub at our last Ignition event, and the time is finally here! The ScalePad Hub is a centralized portal for all of our partners, replacing the local sign in for each app. Keep an eye within the app for updates coming soon!
  • Want to learn more about what’s coming with the ScalePad Hub? You can read our FAQ here or reach out to your PSM!
• Produce8 and Top Down Ventures invite Joe Panterri to their Future of MSP Work series. In it, they discuss the 5 reasons the IT services market can re-accelerate in 2025. Register HERE to join them on November 16th at 2:00 p.m. EST.

MSP Confidential (October Episodes)

• The second time’s a charm at the MSP Confidential stage for Aaron Hayes, Senior Marketing Manager at Aabyss. This time, Aaron and Luis discuss all things Marketing again for an extra dose of content!
• We hosted a special guest this week on MSP Confidential, Chris Day, Founder & CEO at ScalePad. Luis and Chris discuss Chris's MSP journey—from before it was even called MSP—through various ventures and exits to founding ScalePad a few years back and becoming CEO last month. Most importantly, we’ll explore the strategic vision he brings to the role, his approach to leadership in a high-growth SaaS company, and how his deep-rooted connection to the MSP industry will shape the future of our team and partners.
• Michael Roth, Founder & CEO at Evo Security, joins MSP Confidential to discuss the fundamentals of identity, PAM, some of the differences in perception between enterprise and MSP, the unfortunate trade-offs between security and convenience, and lots of other great nuggets.

Catch all previous MSP Confidential episodes here!

Expedition Itinerary: Charting Our Next Month's Adventures!

It was great seeing our Community out on the road in October. The fun doesn’t stop! We have many chances to meet the ScalePad team at an upcoming event. Let us know if you’ll be attending any of these events.

• November 4-6th | IT Nation Evolve NA
• November 6-8th | IT Nation Connect
• November 13-15th | CMIT Connect IT Owners Conference
• November 18th-22nd  | IT Nation Evolve EMEA

Interested in a ScalePad Product?

Smash this link to book a demo for any of our products. BTW this is not your average demo as these are delivered by our Rocket Scientists (a.k.a. Solutions Engineers), who are not quota-carrying and have some of the deepest experience in the MSP space. They will show you how we can help your specific business and go as technically deep as you need to showcase real product value.