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Knowledge Drops

Short and sweet clips will show you new features across all of ScalePad's products and services.

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8 Topics
Tulsie
Rocketeer
TulsieRocketeer
posted in Knowledge Drops
The Untapped Growth Opportunity of Co-Managed IT Services

I was reviewing Kaseya's 2024 MSP Benchmark Survey Report last week and found something puzzling. Despite the tremendous opportunity in the co-managed IT space, only 28% of MSPs include it in their growth strategy—a mere 1% increase from 2023.This statistic is surprising because in my weekly conversations with MSPs, I consistently hear the same challenges: the struggle to increase sales, add new logos, and find sustainable growth avenues in an increasingly competitive market. Yet many overlook what could be their most significant growth opportunity—partnering with mid-sized organizations that already have internal IT departments.During COVID, many MSPs experienced a surge in co-managed IT opportunities when internal IT teams were suddenly forced to support distributed workforces. Those MSPs who were ready capitalized on this shift, with some increasing their co-managed IT revenues by 30% or more. But here's what's interesting: this trend hasn't reversed post-pandemic. Instead, it's cre

150
Tulsie
Rocketeer
Tulsie
Rocketeer
TulsieRocketeer
posted in Knowledge Drops
Standing Out in a Crowded MSP Market: 3 Ways to Create Genuine Differentiation

In today's increasingly competitive landscape, I continue to see MSPs struggling with the same challenge: how to meaningfully differentiate themselves from the dozens of other providers targeting the same clients.Every week, I speak with MSP owners who tell me they're "different" because they offer "the best service" or have "the most skilled technicians." The reality? That's what everyone claims. When every MSP is making identical promises, these statements lose all impact.After years of working with successful MSPs, I've observed that true differentiation requires more than generic claims. It demands evidence, expertise, and visibility that genuinely sets you apart. Here are three proven approaches that can transform how prospects perceive your MSP:1. Develop Genuine Niche ExpertiseLast Friday, I spoke with an MSP owner who has built his entire business around serving manufacturing firms. He doesn’t just understand technology—he understands production workflows, supply chain dependen

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Tulsie
Rocketeer
Tulsie
Rocketeer
TulsieRocketeer
posted in Knowledge Drops
Strategic Management of Technology Debt: An MSP Perspective

As a SE partnering with MSPs, I've witnessed firsthand how technology debt creates a significant challenge for organizations. Legacy systems don't just reduce operational efficiency—they introduce security vulnerabilities and inhibit innovation. Yet despite understanding these risks, clients frequently postpone critical upgrades due to budget limitations, operational dependencies, or simple organizational inertia.MSPs serve as crucial strategic partners in this ecosystem. Their role extends beyond problem identification to guiding clients through technology modernization while preserving business continuity. Tools like ScalePad Lifecycle Manager provide essential visibility into aging systems, enabling data-driven conversations about technology investment.The Evolving Landscape of IT ManagementThe pandemic fundamentally transformed MSP-client relationships, dismantling traditional barriers and accelerating co-managed IT adoption. Organizations that previously hesitated to engage with M

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Tulsie
Rocketeer
Jeff Dryall
Rocketeer
Jeff DryallRocketeer
posted in Knowledge Drops
Everything you need for your Compliance As a Service Journey in one place!

Hello!Our Awesome SE Saad Malik has whipped up a short introduction to all the amazing ControlMap resources we provide to MSPs on, how to ‘Get Started’ and be successful with your Compliance-as-a-Service journey! 

540
Jeff Dryall
Rocketeer
Tulsie
Rocketeer
TulsieRocketeer
posted in Knowledge Drops
MSP Growth: Why Client Diversification is Your Secret Weapon

March 3, 2025Last week, I had a great engagement with an MSP from the Carolinas. One of their clients (internal-IT) contributed 30% of their revenue and drove the need for a PSA Front End to monitor SLA metrics, tickets, projects, and licenses. While this level of engagement showed the MSP’s commitment to service, it also highlighted a major risk—having too much revenue concentrated in one client. If that client left, the financial impact would be severe. Worse, adopting a tool just to satisfy one client would erode profitability and create ongoing management burdens without benefiting the broader customer base.This conversation reminded me how crucial client diversification is for MSPs. Over-reliance on a small number of clients is a dangerous game. If you lose one, your entire business could feel the impact. Beyond financial stability, diversification also makes your MSP more attractive for future mergers and acquisitions. Buyers look at risk, and having 40-50% of revenue coming from

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Tulsie
Rocketeer
Tulsie
Rocketeer
TulsieRocketeer
posted in Knowledge Drops
MSPs: Stop Racing to the Bottom – Differentiate or Die

The traditional MSP model thrives on standardization and cost-cutting—making IT easy to support, but also easy to commoditize. When everyone is offering the same stack, the same tools, and the same "fast response times," the only thing left to compete on is price—and that’s a race to the bottom.If your value proposition is “we’re cheaper” or “we respond faster,” you're playing a losing game.The MSPs that survive and thrive are the ones who rethink the status quo. The ones who sell outcomes, not just IT support. The ones who create value beyond the baseline. So how do you break free from the pack?Pick a Niche & Specialize – Stop being a generalist. Healthcare MSPs (HIPAA), financial IT (PCI/DSS), and legal tech providers all command higher rates because they solve industry-specific problems. Compliance as a Service – SMBs struggle with compliance. Don’t just sell cybersecurity—embed compliance (SOC 2, HIPAA, NIST, etc.) into your MSP offering. Help clients stay audit-ready year-roun

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Tulsie
Rocketeer
Jeff Dryall
Rocketeer
Jeff DryallRocketeer
posted in Knowledge Drops
SE Tulsie at it again! Lifecycle Manager Pro Update 2-min video!

Churnin’ out videos like a SuperStar!! More to come!

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Jeff Dryall
Rocketeer
Jeff Dryall
Rocketeer
Jeff DryallRocketeer
posted in Knowledge Drops
SE Tulsie Narine Introduces Lifecycle Manager Essentials

Check it out!

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Jeff Dryall
Rocketeer
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