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SE Introductions

Meet the ScalePad Sales Engineering Team!

  • 6 Topics
  • 4 Replies
6 Topics
samikarkouch
Rocketeer
samikarkouchRocketeer
posted in SE Introductions
Sami Karkouch - Solutions Engineer

Hello and welcome!I’m Sami Karkouch, Solutions Engineer here at ScalePad. With many years of experience working with MSP vendors, I specialize in Quoter, Lifecycle Manager, and Lifecycle Insights. I’ve worked with countless MSPs, and I’m here to guide you through anything product-related, whether you're looking for detailed technical insights or just a quick chat about how to get the most out of our tools.While I’m well-versed in the technical details, I also understand how crucial it is to align solutions with business goals. So, if you’re navigating the ever-changing landscape of lifecycle management, you’ve come to the right place!When I’m not deep in the weeds of product features, you’ll probably find me connecting the dots between different parts of the MSP world—whether it's Quoter, Lifecycle Manager, or just the general challenges MSPs face. So don’t hesitate to reach out, whether it’s a question, a challenge, or even just a virtual high-five!Looking forward to working together!

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samikarkouch
Rocketeer
Shay Macgabhann
Rocketeer
Shay MacgabhannRocketeer
posted in SE Introductions
Shay Mac - Sr Solutions Engineer

Hello there, and welcome to most exciting space in the ScalePad Community.As a dedicated member of the Solutions Engineering team at ScalePad, I’m here to guide and assist you through anything technical or product related.Personally, I have over 5 years experience at ScalePad, and having spoken to well over 5,000 MSPs I should be well-equipped answer all your questions. And if I don’t know, I sure know who to ask on your behalf :) So whether it’s a ScalePad specific, or just general MSP stuffs I’m here to chat - ps, I’m well engrained in the vCIO/Customer Success/TAM/Sales ongoing fiasco of the channel!So a final welcome, and I’m looking forward to connecting either here or over a call.Shay 

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Jeff Dryall
Rocketeer
SaadM
Rocketeer
SaadMRocketeer
posted in SE Introductions
Saad - Solutions Engineer

Hi Y’all - Saad here one of the Solutions Engineers at ScalePad. One of the resources at your disposal -for anything product related. I’m newer to the role compared to some of the other veterans here - rest assured when I don’t know the answer I will know who to ask to get it. I geek out on all our products - but Control Map has a special place in my heart - always happy to chat about anything compliance/VCISO related. Outside of work - I’m passionate about Music, travelling & Hockey (Montreal Canadians aka the best NHL team ever). Thanks for stopping by - remember questions/concerns & emotional outbursts - all our welcome 😉

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Jeff Dryall
Rocketeer
Tulsie
Rocketeer
TulsieRocketeer
posted in SE Introductions
Say hello to Tulsie Narine

Hey everyone, and welcome to one of the best MSP spaces out there!I’m Tulsie Narine, a Senior Solutions Engineer here at ScalePad, and I spend my days working closely with MSPs—on average, I chat with about six of you daily. My career started back in the early 2000s as a sysadmin, and since then, I’ve had the opportunity to work at IBM for a decade, followed by five years at Datto as a BCDR SE. Now, after two years at ScalePad, I’m here to help with all things Backups, Cybersecurity, and Customer Engagement—or just to talk shop about the MSP space.Whether it’s a deep technical dive, best practices, or just navigating the never-ending world of MSP operations, I’m always happy to connect. Looking forward to the conversations ahead!

221
Jeff Dryall
Rocketeer
kam.mann
kam.mannNew Member
posted in SE Introductions
Kam - Solutions Engineer

Hey folks! I’m Kam, a Solutions Engineer at ScalePad, helping MSPs simplify compliance, automate workflows, and unlock smarter insights with Cognition360. When I’m not geeking out over data, I’m out with Max—my German Shepherd and self-proclaimed IT security officer (he takes his job very seriously). Excited to connect—let’s talk tech, automation, or your best dog-parent hacks!

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Jeff Dryall
Rocketeer
Jeff Dryall
Rocketeer
Jeff DryallRocketeer
asked in SE Introductions
Jeff Dryall - Solutions Engineering Manager

Hello!  First! Thank You for checking out the new SE Corner here on the ScalePad Community.  Glad you’re here.My name is Jeff Dryall and I run the SEs (AKA Rocket Scientists) here at ScalePad.  I’ve been here for the past 2.5 years or so at the time of writing this.  Hired as one of the 2 first ever SEs here at ScalePad we have grown into an unstoppable force of Solutions Engineering for all the sales folks here at the company.  With over 20 years of industry experience working with VARs, ITSPs, MSPs, MSSPs, CSPs, you name it, there has never been a more perfect place for me to work, flex my skills, and help grow the company in any way possible from an SE department perspective.  My hope is that this little section of the SP Community will grow, bring value to all those that visit and make an ongoing impact on our Partners moving forward.I again welcome you to our little slice or should I say, ‘corner’ of the ScalePad Community!

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Jeff Dryall
Rocketeer
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