Welcome back to Communi-Tea, your monthly roundup of what’s new, what’s next, and what’s buzzing in the ScalePad Community. Grab your favorite mug and let’s get into it ☕️
What’s Inside?
✨ Highlights: Key compliance framework changes coming in 2026
Cybersecurity Awareness Month is a great time to get ahead of the big changes coming to frameworks like CMMC 2.0, NIS2, HIPAA, and the new GTIA Cybersecurity Trustmark. These updates affect how MSPs win contracts, manage risk, and show they’re doing the right things for clients and their own business.
If you haven’t had a chance to look into what’s coming or how to talk about it with your clients, this quick read is a great place to start. There’s also a downloadable reference chart you can keep handy for planning.
👉 Check out the blog
👉 Book a ControlMap demo to see how it helps with CMMC, HIPAA, NIS2, and more
💬 See pricing
🏆 September Community Highlights
- 68 Product Ideas Submitted
- 2 Product Ideas Delivered: 274 Votes Added
✅ Implemented
🎯Planned
Allow Sections to be rearranged in a Quoter quote template
🔼 Top-Voted Ideas this Month:
API for retrieval of Lifecycle Manager data
Import Last Check-In data from N-Central
Add an "In-Use" banner when someone else is editing a quote in Quoter
- 212 Posts Created
- 47 Likes Given
- 124 Replies Created
🛠️ Product Update Highlights
Cognition360 Updates: Smarter Insights Across Dashboards and Reports
September brings seven new enhancements across five Cognition360 reports, including Sales and Opportunity Dashboards, Ticket Audit Analysis, Configurations, and Configuration Tickets. Highlights include:
• A new Sales Projection page for weighted forecasts
• Fresh filters like Company Team info and New Business Flag
• A new Won | Lost (Sales Date) page to track revenue trends
• Expanded analysis in Ticket Audit Board Movement
• Updates to Configurations and Device Survey reports
👉See all Cognition360 September updates
Introducing the ScalePad Core API (Beta)
We’ve launched the ScalePad Core API in beta, giving Partners more flexibility to access and use their data directly within their own tools and workflows. With the Core API, you can:
• Retrieve asset and warranty data
• Connect ScalePad data (clients, contracts, hardware, SaaS, tickets, opportunities, etc.) to your systems
• Filter, sort, and query data for custom dashboards, reports, or automations
The beta is read-only for now, but more endpoints and read/write capabilities are on the way.
👉 Learn how to get started with the Core API
Quoter Updates: From Faster Payments to Smarter Quotes
Last month, Quoter helped you speed up cash flow with new payment integrations. This month, the focus shifts to Content Blocks 🧱, a reusable, modular way to build quotes faster while keeping content consistent. Think of them like LEGO bricks: create once, reuse anywhere.
Along with this launch, Quoter will begin phasing out legacy Cover Letter and Appended Content sections by March 2026. We recommend moving your content into Content Blocks now for more flexibility and control.
👉 Get started with Content Blocks
👉 Learn about the move away from legacy sections
Did you know we’re still running our Marketplace Rewards program? Join the 2025 Marketplace Rewards and earn a gift card for every new protection purchase in Lifecycle Manager.
🎓 Learn and Grow
New Lifecycle Manager Learning Paths in ScalePad Academy
It’s here! The refreshed ScalePad Academy has officially launched, complete with structured learning paths for Lifecycle Manager.
Whether you’re brand new or looking to sharpen your skills, these guided paths will help you get the most out of Lifecycle Manager, step by step, at your own pace.
👉 Log in to ScalePad Academy today and start your journey
You can also check out the Resource Page in the ScalePad Hub for signup instructions and FAQs.
ControlMap: Turn Compliance Into a Scalable Service
Delivering SOC 2 or HIPAA support for a few clients is one thing. Turning compliance into a repeatable, profitable service across your whole client base is another. That’s where ControlMap helps. From templates and evidence automation to support for 60+ frameworks, it gives you the structure to launch or grow Compliance-as-a-Service with confidence.
See how MSPs are starting simple and scaling smart with ControlMap.
👉 Start Exploring ControlMap Today
🎯 Want to level up faster?
Explore our Events Page for AMAs, webinars, conferences, Learning Labs, and more. Whether you prefer hands-on workshops or quick Office Hours, there’s something to help you grow no matter your style.
🎙️ MSP Confidential Podcast Highlights
“What’s an MSP’s Most Important KPI?” with Dustin Bonn of Marco Technologies
A powerful conversation on how shifting from tactical firefighting to strategic engagement helps MSPs drive real client outcomes. Dustin shares how Marco Technologies is moving away from ticket metrics and toward relationship-based KPIs, like how early and often you’re involved in client business decisions. He explores why curiosity, clarity, and consistent leadership engagement are key to staying competitive, and how building intentional VCIO relationships (even with smaller clients) creates long-term value and trust.
“Operationalizing Success in the Age of AI” with Dor Eisner, CEO of Guards
A forward-looking conversation on how AI is reshaping cybersecurity and what MSPs must do to stay ahead. Dor shares how attackers are already using AI to scale threats, and why the future of cybersecurity is about connecting the dots, not stacking more tools. He explores how MSPs can operationalize AI to boost margins, reduce burnout, and defend smarter, not harder. From building a proactive security culture to balancing automation with human insight, this episode is a must-watch for any MSP navigating the new AI-powered threat landscape.
“Project Management is Risk Management” with Mike Psenka, CEO of Moovila
In this episode, Mike Psenka breaks down why project management is really about managing risk, not just tasks. He explains how missed deadlines are often a math problem, not a people problem, and why most MSPs underestimate how much risk they carry in every project. Mike shares how Moovila helps MSPs reduce surprises by treating project tasks like endpoints, using automation and visibility to improve accuracy and trust. He also touches on the challenges of fixed-fee pricing, poor estimates, and why better communication is often the biggest game-changer.
🗺️ Upcoming In-Person and Virtual Events
🗓️ October
We have many chances to meet the ScalePad team at an upcoming event! Let us know if you’ll be attending any of these.
🇳🇱 Pax8 Beyond EMEA in Amsterdam, Netherlands on October 5–7! This Pax8-led conference dives deep into cybersecurity, operational efficiency, and partner enablement, with sessions tailored for MSPs across Europe. Attendees gain practical insights, peer-to-peer learning, and vendor access to support long-term scaling.
🇺🇸 DattoCon in Miami Beach, FL on October 6–8! Kaseya’s flagship event offers 100+ expert-led sessions, certification tracks, and direct time with company leaders. Perfect for MSPs looking to grow technical skills and stay competitive with the latest IT solutions and practices.
🇬🇧 ConfEx 2025 in Belfast, UK on October 15–16! A UK-based wrap-up to the MSP event calendar, featuring panel discussions, keynote speakers, and a networking dinner. A valuable space to strengthen relationships, promote solutions, and close the year on a high note.
🇪🇸 MSP Global in Barcelona, Spain on October 22–23! Europe’s international MSP event with 3,500+ attendees, featuring keynote speakers, masterclasses, and networking inside a theme park setting. Designed for MSPs ready to build global partnerships and explore cutting-edge strategies in cybersecurity, M&A, and AI.
🔜 Coming in November
IT Nation Connect Global in Orlando, Florida on November 5–7! This is one of the biggest MSP events of the year, bringing together more than 5,000 IT professionals, over 200 educational sessions, and 160 vendors in one place, including ScalePad. Across three days, attendees gain practical insights on cybersecurity, AI, sales, operations, and growth strategy, along with hands-on ConnectWise product training and inspiring keynotes. The event offers meaningful opportunities to discover new tools, solve business challenges, and connect with peers and industry leaders who are shaping the future of managed services.
🎉 Welcome, New Members!
A warm welcome to the newest members who joined us this month:
Congratulations to our top leaderboard champs in September!
🚀 Interested in a ScalePad Product?
Want to go deeper into any of our tools? Book a no-pressure demo with our Solutions Engineers (a.k.a. Rocket Scientists). We’ll show you how we can help you grow smarter. No sales pitches, just strategy. 👉 Book a demo
📝 Have feedback or want your idea featured? Share with us in the community, we’re listening!
☕ Until next time, stay caffeinated and collaborative.