Welcome back to Communi-Tea, your go-to spot for what’s new, what’s coming, and what your fellow MSPs are talking about in the ScalePad Community. Let’s dive in ☕️
What’s Inside?
🏆 August Community Highlights
- 39 Product Ideas Submitted
- 1 Product Ideas Delivered: 109 Votes Added
- 🔼 Top-Voted Ideas this Month: 139 Posts Created
- 27 Likes Given
- 89 Replies Created
🚨 Big News
Introducing Lifecycle Manager X: The First Customer Success Platform for MSPs
MSPs are entering the Customer Success Era, where clients expect more than reliable IT. They want strategic guidance, business outcomes, and a true partnership. Lifecycle Manager X (LMX) is built for this shift.
With LMX, you can centralize client data, build business roadmaps, run strategic QBRs, and deliver consistent client experiences at scale. New features like ClientIQ (AI-powered client insights), Assessments, Goals, and Budgets help MSPs move from reactive support to proactive, strategic leadership.
Curious how this changes your QBRs? 👉 Lifecycle Manager X is here!
🛠️ Product Update Highlights
ControlMap Free & Essentials: Compliance Made Simple
MSPs now have an easier way to start and scale compliance services. With ControlMap Free, you can run an assessment, track key risks and policies, and share a client-ready report, all at no cost. When you’re ready to go further, ControlMap Essentials gives you unlimited policies, risks, and evidence for a single framework, plus full reporting and audit readiness.
Start small, show value fast, and grow into recurring compliance services at your own pace.
Need to deliver compliance results fast?
If a client suddenly asks for SOC 2, HIPAA, or CMMC support, you don’t have to scramble. Check out how MSPs can manage urgent compliance requests using ControlMap without adding extra work to your team. You’ll find practical tips, hear from real-world MSPs, and see how you can get started with ControlMap for free.
👉 Learn how to handle last-minute compliance requests
Quoter Updates: More Ways to Get Paid, Faster
Last month, Quoter rolled out new tools for smarter billing, easier editing, and faster payments, including integrations with Benji Pays and FlexPoint. This month, the momentum continues with two more payment integrations: WisePay and Alternative Payments.
Both give your clients the option to pay directly inside the quote (via card or ACH), while syncing everything back to your accounting system. You get a smoother quote-to-cash workflow, clients get flexible payment options, and everyone avoids payment delays.
👉 Quoter-Alternative Payments Integration
Did you know we’re still running our Marketplace Rewards program? Join the 2025 Marketplace Rewards and earn a gift card for every new protection purchase in Lifecycle Manager.
🎓 Learn and Grow
New Lifecycle Manager Learning Paths in ScalePad Academy
Get ready! On September 8, we're relaunching ScalePad Academy- our learning platform designed to help you unlock the full potential of our products.
This refreshed version of ScalePad Academy introduces structured learning paths for Lifecycle Manager. Whether you're just getting started or looking to refresh your knowledge, there's a path to guide you every step of the way.
Stay tuned for the official launch. Your journey to mastering Lifecycle Manager is just around the corner!
Turn Compliance into a Scalable Service
Many MSPs see compliance as extra work but with ControlMap, it becomes a business opportunity. Automate risk assessments, collect evidence in one click, and give clients the visibility they expect with real-time dashboards. Start building your Compliance-as-a-Service practice today.
👉 See how you can get started for free
🎙️ MSP Confidential Podcast Highlights
“Leading Through Change” with Michael George & Kristen Costagliola of Synchro
A thoughtful conversation on how embracing failure, fostering experimentation, and doubling down on focus helps MSPs stay resilient through rapid change. Michael and Kristen share how Syncro is shifting the narrative from tech-first to trust-first. They explore why clarity, culture, and customer connection are now the ultimate differentiators.
“Leading Through Resilience” with John Pagliuca, CEO at N-able
A thoughtful conversation on how MSPs can evolve from tech operators to trusted advisors by focusing on outcomes, business resiliency, and experience. John shares how discipline, humility, and a clear North Star help leaders build scalable teams, segment meaningfully, and lead through change without losing sight of the client.
🗺️ Upcoming In-Person and Virtual Events
🗓️ September
We have many chances to meet the ScalePad team at an upcoming event! Let us know if you’ll be attending any of these.
🇨🇦 CanITCon in Kelowna, BC on September 7–9! A Canadian MSP event focused on peer-led panels and hands-on workshops, with sessions like the Lifecycle Insights Learning Lab. Ideal for MSPs looking to strengthen client success, sharpen strategy, and navigate compliance in regulated industries.
🇺🇸 ScaleCon in New Orleans, LA on September 25–27! A growth-focused MSP event packed with tactical sessions on sales, marketing, and upselling, all led by operators, not vendors. Designed for MSPs who want to walk away with practical strategies to increase MRR and client retention.
🔜 Coming in October
🇳🇱 Pax8 Beyond EMEA in Amsterdam, Netherlands on October 5–7! This Pax8-led conference dives deep into cybersecurity, operational efficiency, and partner enablement, with sessions tailored for MSPs across Europe. Attendees gain practical insights, peer-to-peer learning, and vendor access to support long-term scaling.
🇺🇸 DattoCon in Miami Beach, FL on October 6–8! Kaseya’s flagship event offers 100+ expert-led sessions, certification tracks, and direct time with company leaders. Perfect for MSPs looking to grow technical skills and stay competitive with the latest IT solutions and practices.
🇬🇧 ConfEx 2025 in Belfast, UK on October 15–16! A UK-based wrap-up to the MSP event calendar, featuring panel discussions, keynote speakers, and a networking dinner. A valuable space to strengthen relationships, promote solutions, and close the year on a high note.
🇪🇸 MSP Global in Barcelona, Spain on October 22–23! Europe’s international MSP event with 3,500+ attendees, featuring keynote speakers, masterclasses, and networking inside a theme park setting. Designed for MSPs ready to build global partnerships and explore cutting-edge strategies in cybersecurity, M&A, and AI.
🎉 Welcome, New Members!
A warm welcome to the newest members who joined us this month:
Congratulations to our top leaderboard champs in July!
🚀 Interested in a ScalePad Product?
Want to go deeper into any of our tools? Book a no-pressure demo with our Solutions Engineers (a.k.a. Rocket Scientists). We’ll show you how we can help you grow smarter. No sales pitches, just strategy. 👉 Book a demo
📝 Have feedback or want your idea featured? Share with us in the community, we’re listening!
☕ Until next time, stay caffeinated and collaborative.