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I am trying to delete one asset under a client and am unable to

 

Hey there. 

 

The best way to delete an asset would be to go to your PSA Integration and delete it from the source of truth. You can always hide the asset by clicking on the square beside it in the Asset List and Choosing an Action and Hide in Reporting, Or by Clicking on the asset name and there will be a check box on the top of the asset information to hide it. 

 

If it’s not deleted in the PSA, that Asset would sync right back into the list the next time we do a Sync which is nightly.

 

To delete a manually imported asset, click the check box right beside the Asset Name and choose an action - Delete Asset(s) should be almost at the bottom of the list. 

 

Hope this helps.


Thank you.  The device is no longer in PSA-Automate, it shows it came from Automate 2 years ago.  It has just not cleared from Scalepad. I have hidden the asset.

 

When trying to delete, I selected Assets Tab, the I see the Asset, there is no Check Box to select the asset.  I can click on the asset, at which it brings the dialogue up for me to hide the asset. 


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