We are getting inconsistent syncs when it comes to the Location field for Assets. It seems if there is a custom site set for the asset in CW, then that site comes over as the location in LCI. If the site in CW is set as Main (the default), sometimes it comes over to LCI as Main, and other times it comes over as Unknown Location.
Question
Unknown Location shows up in LCI when I have a listed site in ConnectWise Manage
We have a similar issue and I have put a request in that allows us to fix it in LCI. Depending on your integrations, this can impact the data. Have you entered a support ticket?
Thanks for the response. I did, and I am working with them now. They’ve asked for some screenshots.
+2- Community Manager
Thanks for helping out
I don’t know if yours is the same problem, but we were able to get our issue resolved. It apparently was something on the back end of LCI. If you haven’t submitted a support ticket, get one in and they should be able to help.
Sign up
Already have a ScalePad Community account? Sign in
First-time visitors:
- Open another browser tab
- Sign in to https://app.scalepad.com
- Return to this tab and sign in
Sign in with your ScalePad Hub account
Sign in to the ScalePad Community
First-time visitors:
- Open another browser tab
- Sign in to https://app.scalepad.com
- Return to this tab and sign in
Sign in with your ScalePad Hub account
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.