• Centralized Ticket Rules
May 16, 2024
We've streamlined how Backup Radar Partners create and manage ticketing rules by unifying email parsing and PSA ticketing into one, easier-to-use interface. Here's a summary of what's new with Backup Radar's improved ticketing rule creation workflow:
- Configured email notifications for management escalation reports are now found in the new Escalation Report.
- Ticket Rules now support selecting either a Status or a No Success value (not both), aiming to reduce support tickets due to unexpected ticket results. For more details, see Understanding Status Filters.
- The Global Ticket Subject menu interface has been updated to a more intuitive, what-you-see-is-what-you-get interface. For more details, see Working with Global Ticket Subjects.
- A Migration Wizard guides existing Partners to transfer their existing “Email Notifications” to either a ticket rule or an escalation report upon release. For more details, see Migrating your Email Notifications.
That’s all for May. See you in June!