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Release Notes

Backup Radar Release Notes (May 2024)

Related products:Backup Radar
Backup Radar Release Notes (May 2024)
Laura Belton
Rocketeer
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• Centralized Ticket Rules
May 16, 2024
We've streamlined how Backup Radar Partners create and manage ticketing rules by unifying email parsing and PSA ticketing into one, easier-to-use interface. Here's a summary of what's new with Backup Radar's improved ticketing rule creation workflow:

  • Configured email notifications for management escalation reports are now found in the new Escalation Report.
  • Ticket Rules now support selecting either a Status or a No Success value (not both), aiming to reduce support tickets due to unexpected ticket results. For more details, see Understanding Status Filters.
  • The Global Ticket Subject menu interface has been updated to a more intuitive, what-you-see-is-what-you-get interface. For more details, see Working with Global Ticket Subjects.
  • A Migration Wizard guides existing Partners to transfer their existing “Email Notifications” to either a ticket rule or an escalation report upon release. For more details, see Migrating your Email Notifications.

That’s all for May. See you in June!

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