• Dark Mode
October 31, 2023
Just in time for Halloween, we’ve added dark mode to Lifecycle Insights for those who prefer reduced eye strain and improved readability in low-light environments. Click your name at the top right and toggle on it. Or take a look at our step-by-step guide linked below:
• New Success and Goals Features
September 29, 2023
We updated our Customer Success Goals module.
Help your customers grow their businesses while strengthening your relationship with them with brand-new features to create, edit, track, and report on their strategic goals and take your customer service to the next level.
• Infima Integration Alert
September 12, 2023
We’ve just deployed our Infima integration for User List and Security Training Reporting. Integrate now to keep an eye on who is and more importantly who isn’t up to date on security training.
• Show me the PSA data
September 8, 2023
This update enables you to access Linked PSA Data, encompassing both tickets and opportunities, within the MSP Reports. This has been highly requested and is now ready for action.
• Autotask Opportunities
September 5, 2023
LCI is excited to announce that we have rolled out our initial integration with Autotask Opportunities. Specifically, when you are working with LCI Recommendations, you can:
- Create an Autotask Opportunity
- Link to an existing Autotask Opportunity
- Unlink a previously linked Autotask Opportunity
- Autotask Opportunity Integration
- Autotask Opportunities - API Security Requirements
• Deprecation of Original Report Builder
September 1, 2023
We’re deprecating the original Report Builder on October 13th, 2023. After that, we will only be providing support and access to our updated version, “v2”.
We’ve put together a video that introduces the changes and concepts of the new Report Builder. We encourage you to make the move to the enhanced version.
• Simple CSAT with Simplesat
August 16, 2023
Calling all Simplesat users! Integrate and sync in your CSAT & NPS data. It’s now easier than ever to create, simple, client-facing reports.
• Crew-what? Crewhu integration!
July 21, 2023
Crewhu users can now integrate and sync data on CSAT scoring, response rates, and survey data to generate an easy-to-read and easy-to-understand client report.
Crewhu's CSAT reporting tool gives MSP's the added capabilities to show customer satisfaction reporting and statistics from each client perspective. The summary and detail reports in LCI provide insights into your level of service, and how your services are perceived by your customers.
