- Updated Custom Hardware Reports (with scheduling)
December 13, 2023
- Customize: Create a custom hardware report from scratch by customizing filters, columns, and sorting.
- Schedule: Schedule custom hardware reports to send to clients on a monthly or quarterly basis.
- New Column Options: Partners can now include memory (RAM), processor (CPU), and storage (HDD) as columns in the existing Hardware Lifecycle Report as well as in any new custom hardware report they create.
- Breach Secure Now! Integration
December 1, 2023
You are now able to integrate your Breach Secure Now account into Lifecycle Manager so that you can keep an eye on your end users' security training progress and phishing failures in line with existing ScalePad workflows. The integration includes:
- New insights to identify people that pose security risks, including those that have failed 1 or more simulated phishing attacks, or have not completed their security training.
- A list of managed people at each client, and the ability to filter and search through that list based on phishing failures and security training compliance.
- Starred Clients
November 29th, 2023
We’ve added functionality that enables you to dedicate time to specific clients. If Account Managers are assigned a group of clients for whom they are accountable, starred clients make it easier for you to access the clients you most frequently work with.
Details:
- You can star client from the client list view
- Starred clients are tagged to the top under “Starred Clients” section
- You can star clients from the client strategy dashboard
- Each member in Lifecycle Manager has their own starred clients (i.e. starred client is user level not account level)
- FortiGate Cloud integration
Oct 13, 2023
This integration syncs your Fortinet assets into Lifecycle Manager along with the associated warranty dates.
- Fortinet FortiGate Cloud integration instructions
- FortiGate Cloud does NOT organize by client, so assets need to be client categorized in another integration (RMM, PSA, doc) to see the assets in the correct client.
- ScalePad IT Asset Disposal (ITAD) improvements
October 2, 2023
Support for Additional Asset Types
- We’ve expanded support beyond just workstations. ITAD now supports workstations, servers, tablets, hard drives (individually), switches, network devices, IP phones, monitors, scanners, and APC/UPS.
Full-Service IT Asset Disposal Option
- You now have a “full service” option, at no additional charge, when disposing of > 30 assets, in which we’ll coordinate to have someone come onsite, bring any necessary packaging materials, and equipment, and even help collect and pack up loose equipment.
Pricing & Availability
- IT Asset Disposal is free for all Partners on current Lifecycle Manager subscription.
- SuperOps.ai integration and new device warranty lookup
September 8, 2023
This integration syncs hardware and software and sends back purchase and warranty dates via 2-way sync.
SuperOps integration instructions
Warranty Lookups: Added warranty lookups on carbon systems devices
- You can now access information about the warranty status of your carbon systems devices.
- ScalePad Warranties Sell-Through Kit is now available
July 28, 2023
Learn how to present ScalePad Warranty Services & Workstation Assurance to your clients.
Download the ScalePad Warranties Sell-Through Kit, available now on the warranties page and on every warranty cart.
Warranties page
Warranty cart
Shipping reminders for ScalePad IT Asset Disposal (ITAD) are here
June 26, 2023
Never forget to dispose of any IT assets again! Email shipping reminders are now available for all ScalePad IT Asset Disposal orders, ensuring you're notified of any pending assets yet to be shipped for secure disposal.
- Summer 2023 product updates
June 14, 2023
Serial Number Reconciliation & Asset Disposal for Workstation Assurance
We've added the ability to reconcile serial numbers and transfer coverage to replacement workstations from the to-be-disposed-of workstation.
- For US-based partners (including Alaska and Hawaii), this process also includes arranging a package drop-off or pickup disposal.
- You can read more about how easy it is to transfer coverage in the Transferring warranty coverage to a replacement workstation article.
Scorecard Restructuring: Categories & Items
We've restructured Scorecards into categories and items to better assist with organization and to make scorecards more digestible.
- Scorecard categories allow you to address a variety of concerns on a single scorecard
- Scorecard items allow you to further organize your scorecard categories into individual items
- You can also freely create, organize and delete scorecard items and categories. Please see the scorecards collection of our help center for more information.
Virtual Machine Insights
We've added the ability to create custom insights for VMs.We've also added the following new insights to the Strategy Dashboard:
- Virtual machines with an unsupported OS
- Virtual machines without configured backups Please note a Backup Radar subscription is required to use this insight.
Person Assigned Information
Lifecycle Manager now syncs the person assigned entry from your PSA. We've also added person assigned as an Insight policy and as a column in the hardware console.
- Finding assets covered by ScalePad warranties made easier
Jun 12, 2023
Looking to find all assets covered by a ScalePad warranty? The covered assets tab of your warranties page now includes a downloadable spreadsheet of all hardware assets covered by a ScalePad warranty.
Excel spreadsheet includes:
- Details of assets covered under a ScalePad warranty
- Coverage SLA
- Coverage expiration date
- Added Kaseya VSAX RMM integration
May 16, 2023
Partners are able to benefit from Kaseya VSAX RMM.
Kaseya VSAX integration instructions
- Personalized Insights updates and legacy hardware export
May 2, 2023
- Personalized Insights: We've added processor manufacturer as an Insight policy, enabling you to standardize clients' processors using Personalized Insights.
- Hardware console: We've added a legacy hardware export with all the previous columns to continue to drive previous automated systems
- Sign in with google
Apr 19, 2023
We’ve added Google sign-in services to our login workflow, which enables better password management and security practices.
- Processor manufacturer
Apr 18, 2023
Hardware console: We've added a column for processor manufacturer and model. The column option is available in the choose column menu and they will be included in a spreadsheet export as two separate columns when you export all columns.
- Added ConnectWise RMM integration
March 22, 2023
Partners are able to benefit from ConnectWise's RMM, which includes features that leverage automation to reduce risk and improve operational efficiency.
ConnectWise RMM integration Instructions
- We support 2-way sync for ConnectWise RMM enabling you to view asset purchase dates or warranty expiry dates in ConnectWise RMM.