Dear Valued Partners,
We want to inform you about an update to how AvePoint Cloud Backups are displayed within Backup Radar. This update is designed to improve the accuracy of backup identification within your environment.
What is Changing?
- If the AvePoint backup notification emails contain a Region or a Backup Scope Name field, Backup Radar will use this information to populate the Device Name field.
- Previously, the Device Name was listed as the Company Name for all AvePoint Cloud backups.
- If the Region or Backup Scope Name fields do not exist in the email, the Device Name will remain unchanged and no action will be required.
How Does This Impact You?
- Most partners will not be impacted. However, if you are, then proceed as follows.
- If you notice duplicate backups, you will need to take action to consolidate the results.
Steps to Address Duplicate Backups:
- Activate the new backup result.
- For detailed instructions on activating a backup, please refer to our support article: How to Activate a Single Backup
- Merge the old backup result into the new result to maintain historical tracking.
- For detailed instructions on merging backups, please refer to our support article: How to Merge Backups
- Retire or delete the old backup result if no historical tracking is required.
- For detailed instructions on retiring backups, please refer to our support article: Retiring Your Backups
We recommend monitoring your AvePoint Cloud Backup results to ensure a smooth transition. If you have any questions or need assistance, please reach out to our support team - support@backupradar.com.
Thank you for your continued partnership!
