Skip to main content

Products
Product Updates
Groups
Events

Home
Search

Unanswered questions

30 Topics

Recently active

Most views Most replies

alleneagleNew Member

asked in Lifecycle Manager

Missing features

When we first signed up for this service a couple of months ago I had the ability to create a new initiative based on an insight (workstations over X years old) and spread the workstations across X amount of quarters. I was then able to move computers between those quarters. I no longer see this functionality. Is it removed or has it been moved somewhere else? This is a basic function that sold us on the platform in the first place. The program is not much use if we cannot easily and intuitively plan out our equipment lifecycle. Thanks

scheidellActive Member

asked in ControlMap

your PCI DSS 4.0 has extremely limited use

first problem, your pci dss 4.0 is based on the ‘prioritized approach;’361 questions.https://docs-prv.pcisecuritystandards.org/PCI%20DSS/Supporting%20Document/Prioritized-Approach-For-PCI-DSS-v4-0.pdf Basically useless. and I do 3 or 4 PCI readiness audits a year (and I can’t use controlmap, Example: if a client needs to be pci compliant, and can use the SAQ A, there are only 22 controls.So if I ask the client to go through the 360 questions and mark 338 of them as ‘out of scope’ they will compare me to.. ok, bozo the clown.how to fix? don’t know. you would need to tag each control with the SAQ that requires is, and let us mark ‘all out of scope except’ these tags.here is the list: The number of questions in each PCI Self-Assessment Questionnaire (SAQ) varies based on the SAQ type. Here's a breakdown of the number of questions per SAQ type: SAQ A: ~22 questions This SAQ is for merchants who have fully outsourced all cardholder data functions to third-party service providers. SAQ A-

Jeff DunkleRocketeer

asked in Lifecycle Insights

Halo Users - How do you get your Recommendations into Halo from LCI?

We do not have the ability to create a ticket to Halo from Lifecycle Insights. What’s the best way to get recommendations over to Halo once they are approved? I am looking for a more automated approach. Is anyone using any good methods to get the recommendation into HALO? Submitted on behalf of John Marzano at Brite.

SFleisherActive Member

asked in ControlMap

Report showing users and rights for Control Map

Is there some type of report we can use for our own compliance needs that shows all the users and the associated privileges? I am looking for this for our own compliance requirements internally.

Un1teeeVisitor

asked in Lifecycle Manager

Scalepad not syning all assets from ITG

I don’t do this very often. I’ve noticed that not all my client companies are syncing over from ITG. I’ve checked the sync status and everything seems correct. Is there someplace that filters on specific companies to sync? None of my new clients show up in Scalepad.

asked in Backup Radar

Backup Radar website - cannot login

We are not able to login to the Backup Radar website and cannot open a support case. Your status page has no reported issues and same with DUO. Can someone please respond? Thank you, Tracy

lglazunovaNew Member

asked in Lifecycle Insights

Filters don't work in the scheduler as intended

Scheduler is a great tool with lots of options to filter meetings, which is an incredible idea. However, filters don’t work as advertised. Regardless of the filter you select, it only filters by company. Long story short, if you want to see how many vCIO meetings (exclude TAM visits), your vCIOs conduct - you can’t because it will render you all meetings anyway :(. Support, suggested to me that I should submit a “great new idea” but I don’t think it’s a new idea. I see it as the creators of the platform had that exactly in mind, but it was not developed properly to make it work. I believe it’s a issue that needs to be solved, not an idea to vote for.

BrettRNew Member

asked in ControlMap

Objectives - Implementation notes in reports

With the “Implementation” tab in each objective, I can put notes as the how the objective is implemented. This doesn’t seem to show up in any report. Is there a point to this field? I’d love to have my reports give this bit of free-text information against each objective without a copy-and-paste.

Brad KVisitor

asked in Lifecycle Manager

Vendor End of Support

Can Lifecycle Manager show the vendor’s end of life date in addition to the warranty date? My industry has moved to focusing on EOS/EOL as the key to whether they replace vs just warranty or age. Having this readily available in the reporting would be amazing.

dkmooreNew Member

asked in ControlMap

Seeing duplicate evidences

We are seeing duplicate entries of evidence with different objectives for some of our customers. We have no idea if this is expected behavior. We only have one framework associated with the customer. Please advise.

LogiVisitor

asked in Lifecycle Insights

Export Assessment Items

I have just edit an example list of assessment items so that i have more the one “at_risk_response” per item. Why is that not possible to export the list with the added additional risk response line?Because to add them ist no problem in GUI, Why is the Export not possible to include my additional lines?

jason.foleyVisitor

asked in Veeam API Integration Beta

VSPC improvments

We have been using the beta integration for Veeam Service Provider Console since it was rebuilt a while back.It's working fairly well, but there are a few issues preventing us from switching from email-based monitoring.As noted on the beta integration setup/details page, there are a few types of Veeam jobs that are only supported via email parsing.The three that are currently unsupported that we would really like to see are scale out repository offload/sync state, configuration backup, and health checksOur more pressing concern is the fact that the VSPC does not seem to be correctly reporting when VMs are excluded from jobs.Most of our Veeam/VMWare backup jobs are built using the vCenter or “Datacenter” object, with VMs excluded manually from the jobs.This seems to result in jobs being created in Backup Radar for VMs that are excluded from the job in Veeam.Are there any possible improvements for the above issues or are these just limitations of the VSPC API?

estone052060New Member

asked in Lifecycle Insights

Unknown Location shows up in LCI when I have a listed site in ConnectWise Manage

We are getting inconsistent syncs when it comes to the Location field for Assets. It seems if there is a custom site set for the asset in CW, then that site comes over as the location in LCI. If the site in CW is set as Main (the default), sometimes it comes over to LCI as Main, and other times it comes over as Unknown Location.

SthulareNew Member

asked in Backup Radar

OS Type functionality on N-able Cove Templates.

Good Day,When is Rackup Radar realeasing the new feature to identify OS type ?Please advise

ctstewardNew Member

asked in ControlMap

Control Map - NIST CSF 2.0 Controls

Greetings, Do we have an idea when the NISF CSF Controls will be reformatted to the CSF 2.0 with the Govern pillar?

Gsween1000New Member

asked in ControlMap

Controlmap Future Integrations

HelloIs there a roadmap on future integrations available to see what integrations are in the works? Particularly looking for Tenable Nessus (Vuln scans) and any SIEM integration data (ConnectWise, QRadar, Splunk, Sentinel, ETC) that could be pulled in. Thanks Glenn

StuHNew Member

asked in Lifecycle Manager

How to remove a client and related assets

Anyone able to share how you remove a client and the associated assets? I believe I have looked all over but just can not see how you remove a client and or assets.

5GN-LeeNew Member

asked in Veeam API Integration Beta

Veeam VSPC API Sync Frequency

What is the sync frequency of the newer Veeam VSPC API integration and is this something that could potentially be customizable to some degree?

ldeponte89New Member

asked in Lifecycle Insights

Missing warranty information

I have a few clients in Lifecycle manager that is missing the warranty information. Why would this be?

StuHNew Member

asked in Lifecycle Manager

Issues caught do not take you to the item(s)

Has anyone else got the issue, where the issues warning does not take you to the asset when you click on it? You have to go digging to get the asset(s) in question.

DannyPNew Member

asked in Lifecycle Insights

LifeCycle Insights: Restrict External User Access to Specific Boards

Hi All,Love LCI and finding new use cases continuously. However I’ve come across an issue that I hope the community can assist with.Specifically, when granting an External User access, I want to be able to restrict their ability to view certain boards within our PSA, such as Payables. To date I have not found a way to do so. It is simple enough to create the user/privileges, but that user has access to every board in our PSA via the drop down menu in Report Builder. Has anyone else attempted to do this? Have you found a workaround to this issue? Please advise and thanks in advance for any assistance.

BertNew Member

asked in Lifecycle Insights

Budget Cycle / Season Tracker

Is there a centralized location or a place in each client’s dashboard where we could track / set a client’s budget season? (Calendar year vs fiscal...)?

sgillNew Member

asked in Lifecycle Insights

Critical - Lifecycle Insights Not Calculating Correctly

I ran into another instance of LCI incorrectly calculating 3 year totals – but this was from a Recommendations Report. When I looked at the Budget Forecast – it was actually correct.Here is a screenshot. These highlighted amounts are not correct, in fact, they are wildly inaccurate – like 2-3x the actual amount. This is super embarrassing when it is found in front of a client. Here is a screenshot from the budget forecast. The numbers highlighted above are correct – however, two other recommendations are wrong (but they are correct above – these highlighted in yellow with red arrows).Please address this issue ASAP. This is really concerning.

erasmussenNew Member

asked in Lifecycle Insights

Contact write back

When reviewing the contacts in LCI with MS365 integrated, can you write back contacts that are in M365 to Connectwise Manage?

esheldonVisitor

asked in Cognition360

After hours reporting

I’m looking if there is a way to get reporting on all tickets that were submitted outside the hours of 9a-6p EST Mon-Fri. From there I want to see how fast our engineers were able to close those tickets.

1
2

Page 1 / 2

Powered by Gainsight

Terms & Conditions Cookie settings

Sign up

Already have a ScalePad Community account? Sign in

Sign in with your ScalePad Account (SSO)

Sign in with ScalePad SSO

or

Username *

E-mail address - Please use the same email in use with ScalePad products! *

Company *

First Name *

Last Name *

Role (Select all that apply)

(Private)

Only you and moderators can see this information

Owner / CEO CTO CISO CFO COO Service Desk / Help Desk Technician Field Technician NOC Engineer Backup Admin RMM Admin Business Development / Sales Account Management / Inside Sales vCISO vCIO Service Desk Manager / Triage Manager Project Manager Office Manager Procurement/Purchasing Manager

Password *

I accept the terms & conditions

loginBox.register.email_repeat

Sign in to the ScalePad Community

No account yet? Create an account

Sign in with your ScalePad Account (SSO)

Sign in with ScalePad SSO

or

Username or Email

Password

Remember me

Forgot password?

Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.

Enter your e-mail address

Back to overview

Scanning file for viruses.

Sorry, we're still checking this file's contents to make sure it's safe to download. Please try again in a few minutes.

OK

This file cannot be downloaded

Sorry, our virus scanner detected that this file isn't safe to download.

OK