Unanswered questions

9 Topics

D
dkmooreNew Member
asked in ControlMap

Seeing duplicate evidences

We are seeing duplicate entries of evidence with different objectives for some of our customers.   We have no idea if this is expected behavior.   We only have one framework associated with the customer.  Please advise.  

2
Andrea Ayala
Community Manager
7 days ago
S
sgillNew Member
asked in Lifecycle Insights

Critical - Lifecycle Insights Not Calculating Correctly

I ran into another instance of LCI incorrectly calculating 3 year totals – but this was from a Recommendations Report.  When I looked at the Budget Forecast – it was actually correct.Here is a screenshot.  These highlighted amounts are not correct, in fact, they are wildly inaccurate – like 2-3x the actual amount.  This is super embarrassing when it is found in front of a client. Here is a screenshot from the budget forecast.  The numbers highlighted above are correct – however, two other recommendations are wrong (but they are correct above – these highlighted in yellow with red arrows).Please address this issue ASAP.  This is really concerning.  

3
Adam Hert
Community Manager
20 days ago
E
erasmussenNew Member
asked in Lifecycle Insights

Contact write back

When reviewing the contacts in LCI with MS365 integrated, can you write back contacts that are in M365 to Connectwise Manage?

1
Mark Ignacio
Rocketeer
1 month ago
E
esheldonVisitor
asked in Cognition360

After hours reporting

I’m looking if there is a way to get reporting on all tickets that were submitted outside the hours of 9a-6p EST Mon-Fri.  From there I want to see how fast our engineers were able to close those tickets.

1
Trevor Stone
Rocketeer
2 months ago
J
Jason-ForeverOnNew Member
asked in Lifecycle Manager

Scalepad Sync with Datto RMM

We have an integration with Datto RMM enabled and there is a problem with the syncing. Last month we purchased an extended coverage for a couple computers in an organization and when it synced the updated warranty information it put the date the transaction was made, not the new warranty expiration date. I can see in the configuration history that the sync was performed specifically by the scalepad API. Is there an issue with this functionality or some other setting we need to adjust?

2
ScalePad Support
Community Manager
2 months ago
E
EnableTechnologySalesNew Member
asked in Lifecycle Insights

Can't open Lifecycle Insights

Hi everyone,I can’t open Lifecycle Insights after logging in to ScalePad OK. When in Lifecycle Manager, clicking top-left menu, clicking Lifecycle Insights, launches the URL for it but then it sends me back to Manager.I’ve tried another browser and Incognito, same symptoms. Anyone else having an issue? Adam

2
Andrea Ayala
Community Manager
3 months ago
B
bsianiNew Member
asked in Lifecycle Manager

Optimization of Display for Essential Runtimes on Front-Facing Clients

Is there a specific reason why older runtimes is displaying in red, even though it has the latest support version? These runtimes are essential for applications that require them, and although we can't remove them from computers due to application dependencies, the red color may convey an unsupported status. How can we present this more positively for front-facing clients?

1
Stan Aksentsev
Rocketeer
3 months ago
T
ThomasArkSolversNew Member
asked in Lifecycle Insights

LifeCycle Insights IT Glue Integration

We have integrated our IT Glue with the lifecycle insights, however we are synching clients into the lifecycle insights that are no longer active on our IT Glue.How do I remove/adjust/manage this scenario where we have un-active clients still showing as active within lifecycle.The 2nd issue that is coming up there are also duplicate client profiles being synced in terms of lifecycle creating 2 copies of certain clients. 

1
Jeff Dunkle
Rocketeer
4 months ago
P
patrick.williamsActive Member
asked in Role - vCIO

What's your main focus going into Q1 TBRs?

With the nightmare of 2012 EOL in the rearview mirror and budgets delivered in Q4 what will be your big talking point for your Q1 TBRs?

0
P
4 months ago
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