Skip to main content

Products
Product Updates
Groups
Events

Home
Search

Unanswered questions

5 Topics

khillmanNew Member

asked in Lifecycle Insights

How do I delete an asset

I am trying to delete one asset under a client and am unable to

jason.foleyNew Member

asked in Veeam API Integration Beta

VSPC improvments

We have been using the beta integration for Veeam Service Provider Console since it was rebuilt a while back.It's working fairly well, but there are a few issues preventing us from switching from email-based monitoring.As noted on the beta integration setup/details page, there are a few types of Veeam jobs that are only supported via email parsing.The three that are currently unsupported that we would really like to see are scale out repository offload/sync state, configuration backup, and health checksOur more pressing concern is the fact that the VSPC does not seem to be correctly reporting when VMs are excluded from jobs.Most of our Veeam/VMWare backup jobs are built using the vCenter or “Datacenter” object, with VMs excluded manually from the jobs.This seems to result in jobs being created in Backup Radar for VMs that are excluded from the job in Veeam.Are there any possible improvements for the above issues or are these just limitations of the VSPC API?

ehill77New Member

asked in Lifecycle Manager

Scalepad reconizing VSAX as RMM?

Thank you for the ability for DATTO EDR logging into the reporting. Now I am noticing Scalepad does not recogonize VSAX not being picked up on the reporting. I know our clients have the RMM installed, but Scalepad show it does not. This still prevents me from sending reports to clients. Do we have a timeframe for VSAX recognized as RMM installed on devices?

poppyNew Member

asked in ControlMap

Link existing uploaded policy to evidence

Is there a way that I am missing to link an existing uploaded Policy as evidence?

NorthfieldNew Member

asked in ControlMap

Control Map Outtage?

Hello, when trying to login to my MSP portal on ControlMap, none of my links are loading. Is there any known issues with the application now? There was the database maintenance last night and I can’t seem to login.Just shows up gray screen and when I try to go through the Lifecycle manager way, it just says redirecting to your region then freezes up. I’ve tried logging through incognito, deleting my cache, as well as logging in from another device on another network and it is not working. Please help!

Powered by Gainsight

Terms & Conditions Cookie settings

Sign up

Already have a ScalePad Community account? Sign in

Sign in with your ScalePad Account (SSO)

Sign in with ScalePad SSO

or

Username *

E-mail address - Please use the same email in use with ScalePad products! *

Company *

First Name *

Last Name *

Role (Select all that apply)

(Private)

Only you and moderators can see this information

Owner / CEO CTO CISO CFO COO Service Desk / Help Desk Technician Field Technician NOC Engineer Backup Admin RMM Admin Business Development / Sales Account Management / Inside Sales vCISO vCIO Service Desk Manager / Triage Manager Project Manager Office Manager Procurement/Purchasing Manager

Password *

I accept the terms & conditions

loginBox.register.email_repeat

Sign in to the ScalePad Community

No account yet? Create an account

Sign in with your ScalePad Account (SSO)

Sign in with ScalePad SSO

or

Username or Email

Password

Remember me

Forgot password?

Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.

Enter your e-mail address

Back to overview

Scanning file for viruses.

Sorry, we're still checking this file's contents to make sure it's safe to download. Please try again in a few minutes.

OK

This file cannot be downloaded

Sorry, our virus scanner detected that this file isn't safe to download.

OK