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Good morning. I'm new to Lifecycles Manager, and we just integrated Ninja and pulled all endpoints into the manager. My question is, we have several systems that have Microsoft ESU licenses added. Is there a way to instruct lifecycles not to include those systems in the unsupported OS category? 

I’d like to see a user role for the risk register. Compliance Manager has too many privileges. When a user is assigned as a risk owner or is assigned a task for a risk, I’d like to see a more least privilege user role managing that risk. One example is an additional checkbox for Contributor that allows them to see/manage the risk.

As I have been working on building Assessment Templates, I have run into a problem with “Session Expired” even though I am interacting with the screen, entering questions, clicking “Done”, or rearranging questions, etc.  The only way to stop it is hitting “Save Changes” constantly.  The timeout needs to be longer, and a warning should be provided before the “Session Expired” message pops up and I lose my work.Has anyone else run into this issue as you are configuring your system?

Howdy all! Currently we are not able to have our Analytics (ticket data) made available to include in scheduled reports. Analytics data is also not available to add to a “Deliverable” report. I would be happy to have that to start with. Ideally any client we have assigned an X license to we’d want to deliver ticket data to in a fashion that is well beyond what our PSA affords. Bonus points if we could get them access to the LM dashboard, but scheduled reporting is ideal.  I would imagine as Analytics is in beta that these types of features are coming but I was curious of a potential timeline.  Cheers!

Add “Discovery Date” column to the Asset Inventory page. This will inform evidence collection for addressing unauthorized assets. A discovery date or date asset was imported via an integration will make newly discovered assets easily identified in the console.

In each control in this case for CMMC 2.0, there is a note section. This is located in two places one is at the bottom and a hyperlink where the customer can enter their response and there is another one at the top which is a summary of the control.In the note field that follows the hyperlink the save button is way out of place. In fact I would prefer to be able to simply paste my response into that box and then click out of the screen which will automatically save my response thereby saving me a lot of time.In the note field at the top of the control where the summary goes, the same thing applies with one other problem. When I click in the notes field it causes a format bar to drop down. This requires me to click in the notes box a second time and in many cases I will end up clicking on one of the formatting controls accidentally. When I click in the notes field here it should automatically go to edit and my cursor should be ready to go so I can paste something in using the keyboard.

Assets can be sorted during initiative creation; however, the sorting does not persist when the report is downloaded. Maintaining asset order in reports is critical and should be considered a high priority. This functionality is essential and needs to be implemented immediately.  

Hey everyone, Welcome! The purpose of this group is to give ScalePad partners a space to discuss Backup Plans, the newest feature that just launched in Backup Radar! Below are a some resources that cover everything you’ll need to know about getting started with Backup Plans. Backup Plans Resources:Introducing Backup Plans (Knowledge Base) Adding a Backup Plan (A step-by-step guide) Backup Radar: Introduction To Backup Plans (ScalePad Academy)Don’t see what you’re looking for? We encourage you to post questions directly in this group, the Backup Plans team will be monitoring. We’ll be adding more resources to this list as they become available so feel free to bookmark this post for later.

I scheduled a bunch of future assessment's but now I need to delete them. I do not see a way to do this in bulk. As it stands now I have approximately 99 scheduled assessment's across three vendors. It would be better if we could Bulk Delete Future Vendor Assessments that are scheduled.

I cannot seem to find any documentation explaining what the audit properties fields “class” and “category” are defined as.1.Can someone help define these for me?2.In what specific audit scenarios would you populate these fields?Thank you!

Hello everyone, I have a question about tracking Action Item remediation tasks in my PSA. It seems logical to me for there to be a integration between the ControlMap Action Items and the MSP’s PSA to track and manage remediation tasks. In my mind once a Risk is identified in ControlMap and an associated Action Item created, that action item needs to be handed off to the PSA so that a ticket can be created and managed through completion, just like all the other support tickets? Once the ticket is closed, it can then update the Action Item in ControlMap and serve as the evidence that the Action Item was remediated.  Does this make sense to everyone, or am I missing something. Maybe someone out there can let me know how you track and manage action items in ControlMap. Thank you all.Louis

Is there a REST API or plans for a REST API for ControlMap? A couple things I’m trying to do:Pull all Policies from our clients to do an AI analysis of deviations from the standard as well as provide updates to policies in bulk through automations. Provide a standardized piece of Evidence for certain Evidence types. I would want to search all clients for whether they need a particular evidence type and then upload an Evidence document in bulk via automations. There are a couple more ideas in the future but they are mostly focused around Policies and Evidence. I just want to be able pulls list of Policies and Evidence and make updates.