Welcome

published in Get started on the ScalePad Community

Welcome to the ScalePad Community!Tutorial

Welcome to the ScalePad Community! We’re so happy you’re here 👋🏻. As you navigate your way through the community, you’ll discover that there’s many ways to engage, give your feedback, and help answer pressing questions. We’ve outlined everything you need to know to kickoff your journey with the ScalePad Community!How to get the most out of the Community: Ask your burning questions to the wider ScalePad community. Share tips and helpful workarounds you’ve encountered throughout your MSP careers. Engage with other community members to build connections. Help other members by providing advice on best practices related to specific industries. Contribute to our Product roadmap by submitting new Ideas and upvoting existing ones within the community. Attend and/or participate in webinars and handy workshops. Meet the community team:Luis Giraldo, Chief Experience Officer at ScalePad Andrea Ayala, Senior Community Manager (and your Community Moderator) at ScalePadYou’ll also see additional Sc

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1 year ago

Andrea AyalaCommunity Manager

published in Lounge Area

Welcome to the Lounge!

Welcome to the ScalePad Community lounge area where you can feel free to sit back, relax, and let your thoughts flow! We encourage you to introduce yourself! Some things you might include:Name Where you're from (general area is good) Your specialty or favorite thing to work on A hobby or something not related to IT that you dig A burning question you've been wanting to ask...(life, work, you name it!)Introduce Yourself(choose the "Discussion" type)Still curious what goes on in the Lounge? Feel free to private message @andrea.ayala with questions.

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1 year ago

Luis GiraldoCommunity Manager

posted in Lounge Area

Hi, I'm Luis - CXO at ScalePad

Hi everyone! My name is Luis, and alongside @Andrea Ayala we are thrilled to call this little corner of the internet our digital home - mi casa es su casa!I grew up in Bogota, Colombia, and have lived in Vancouver, Canada for nearly three decades. I owned and operated an MSP for the better part of 18 years, exiting in 2022. Since 2013 I’ve also been deep in the throes of the SaaS world, having built a small documentation platform (Monkey Box) which was acquired by IT Glue back in 2017. I spent a few years at IT Glue, then N-able, and have been at ScalePad since late 2021.I recently started hosting a weekly livestream called MSP Confidential where I bring on guests from the MSP industry and beyond, hoping to have an interesting conversation about things that can help MSPs tweak a little something, improve a process, or gain an insight. I publish all future ones also on the ScalePad Community events page. You can find the YouTube playlist here.I love chatting with MSPs about anything and

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1 year ago

Andrea AyalaCommunity Manager

published in Get started on the ScalePad Community

ScalePad Community FAQ

Below you’ll find answers to all of the most commonly asked questions when members first enter in the ScalePad Community. We recommend reading through the FAQ article now but make sure you save this page. As you continue on your journey to become a community wizard, this page will be a helpful resource for any questions you may have.Table of Contents:How do I create an account on the ScalePad Community? I’m new to the ScalePad Community, where do I begin? How do I edit my profile? What is the title next to my name? How do I create a new discussion or ask a question? How do I edit/delete a post? What do each of the categories within the community mean? How do I subscribe to pages and discussions? How do I send a private message to someone? How can I contribute to ScalePad’s product roadmap? What’s the difference between Questions, Discussions, and Product Ideas? How do I delete my ScalePad Community account?How do I create an account on the ScalePad Community? To join the ScalePad Commu

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1 year ago

Andrea AyalaCommunity Manager

published in Get started on the ScalePad Community

Community Guidelines and Code of ConductNews

ScalePad Community Guidelines and Code of Conduct Welcome to ScalePad’s Partner Community! This is a space where individuals from our Partner and MSP communities can come together to share knowledge, learn from each other, and engage in meaningful conversations about industry trends, best practices, and more. All members must adhere to the following community guidelines to ensure our community remains a constructive and respectful environment. By participating in this community, you agree to abide by these guidelines. Violating any of these rules may result in immediate removal from the community and, in some cases, further action, including suspension of your ScalePad user privileges. 1. RespectThe ScalePad Community is an inclusive environment that treats all individuals respectfully, regardless of, without limiting the generality of the foregoing, gender identity, sexual orientation, age, disability, nationality, ethnicity, language, religion, political affiliation, or career path.W

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1 year ago

Marjorie GalitCommunity Manager

published in Announcements

September Communi-Tea ☕ - Your Monthly Cup of Hot Takes and News

Welcome back to Communi-Tea, your go-to spot for what’s new, what’s coming, and what your fellow MSPs are talking about in the ScalePad Community. Let’s dive in ☕️ What’s Inside?🏆 August Community Highlights 🚨 Big News Introducing Lifecycle Manager X: The First Customer Success Platform for MSPs 🛠️ Product Update Highlights ControlMap Free & Essentials: Compliance Made Simple Need to deliver compliance results fast? Quoter Updates: More Ways to Get Paid, Faster 🎓 Learn and Grow New Lifecycle Manager Learning Paths in ScalePad Academy Turn Compliance into a Scalable Service 🎙️ MSP Confidential Podcast Highlights 🗺️ Upcoming In-Person and Virtual Events 🗓️ September 🔜 Coming in October 🎉 Welcome, New Members! 🚀 Interested in a ScalePad Product? 🏆 August Community Highlights39 Product Ideas Submitted 1 Product Ideas Delivered: 109 Votes Added Quoter Template updates 🔼 Top-Voted Ideas this Month: API for retrieval of Lifecycle Manager data Import Last Check

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6 days ago

Marjorie GalitCommunity Manager

published in Announcements

August Communi-Tea ☕ - Your Monthly Cup of Hot Takes and News

Welcome back to Communi-Tea, your go-to spot for what’s new, what’s coming, and what your fellow MSPs are talking about in the ScalePad Community. Let’s dive in ☕️ What’s Inside?🏆 July Community Highlights 🚨 Big News: Lifecycle Manager X Is Coming 🛠️ Product Update Highlights ControlMap Adds Canadian Hosting & Updates CyberSecure Canada Framework Quoter Updates: Smarter Billing, Easier Editing, Faster Payments 🎙️ MSP Confidential Podcast Highlights 🗺️ Upcoming In-Person and Virtual Events 🗓️ August 🔜 Coming in September 🎉 Welcome, New Members! 🚀 Interested in a ScalePad Product? 🏆 July Community Highlights39 Product Ideas Submitted 3 Product Ideas Delivered: Canadian Data Residency Add a Payment Gateway for Flexpoint Sync in Memory and Storage information for N-able N-sight 136 Votes Added 🔼 Top-Voted Ideas this Month: Lifecycle Insights Public AP Granular Permissions API for retrieval of Lifecycle Manager data Ability to insert PDFs in Report Builder

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1 month ago

Marjorie GalitCommunity Manager

published in Announcements

July Communi-Tea ☕ - Your Monthly Cup of Hot Takes and News

Welcome back to Communi-Tea, your go-to spot for what’s new, what’s coming, and what your fellow MSPs are talking about in the ScalePad Community. Let’s dive in ☕️ A note from your Community Manager ✍🏻Hello friends! On top of the major refresh to our beloved Communi-Tea this month, you may have noticed a new co-author has entered the chat. I want to welcome @Marjorie Galit to the newsletter as one of our Community authors moving forward. Marjorie started at ScalePad just over a month ago and has hit the ground running as our first Digital Customer Success Manager 🎉. Rest assured, me and my crazy memes are not going anywhere. You’ll see less of me starting in August as I take a few months of maternity leave. Don’t fret too much.. you’ll have a whole ScalePad team helping to support our Community members while I’m away. - 💖 Andrea What’s Inside?🏆 June Community Highlights 🛠️ Product Update Highlights NIS2 Directive Now Available in ControlMap Cognition360: 10 Reports Just Got Sm

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2 months ago

Andrea AyalaCommunity Manager

published in Announcements

May Communi-Tea ☕ - Your Monthly Cup of Hot Takes and NewsNews

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3 months ago

aaronbirnbaumNew Member

posted in Lounge Area

Introduction - Aaron Birnbaum

Name: Aaron S Birnbaum Where you're from (general area is good): Concord, New Hampshire - 1 hr from Boston Your specialty or favorite thing to work on:: Cybersecurity A hobby or something not related to IT that you dig: Making Guitars A burning question you've been wanting to ask...(life, work, you name it!): Why are people so reluctant to spend money on cybersecurity to protect their businesses?

3 months ago

Andrea AyalaCommunity Manager

published in Announcements

April Communi-Tea ☕ - Your Monthly Cup of Hot Takes and NewsNews

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4 months ago

Andrea AyalaCommunity Manager

published in Announcements

Introducing our New Success Workshops!News

We’re excited to roll out our new Partner Success group webinars across our products (Quoter coming soon). These webinars are meant to educate you, inform you of any updates, and help you better adopt the platform. In this article, I’ll walk you through the old and the new, helping you navigate our different workshops and find which event is best for you. So, what’s new? Getting Started. Build it Getting Started workshops are designed for partners who have just signed up with ScalePad. Your assigned Product Adoption Manager will invite you to attend these, which will focus on walking partners through the initial setup process of their product. Partner Success. Use it Partner Success workshops, which vary in format and focus, help our current partners get more out of their ScalePad experience. Our current lineup of events includes:Learning Labs – Dive into real-life use cases and topics. Go beyond the basics. Sometimes these may be combined with Office Hours for a more dynamic experien

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4 months ago

Andrea AyalaCommunity Manager

published in Announcements

March Communi-Tea ☕ - Your Monthly Cup of Hot Takes and News

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5 months ago

Andrea AyalaCommunity Manager

published in Announcements

Vote for ScalePad Customer Success Awards!News

BIG NEWS! 💥 Our incredible Support team has won TWO Stevie Awards: Customer Service Employer of the Year and Customer Service Department of the Year – Computer Services! 🏆 𝗡𝗼𝘄, 𝘄𝗲 𝗻𝗲𝗲𝗱 𝗬𝗢𝗨𝗥 𝗵𝗲𝗹𝗽! These wins put us in the running for the 2025 People’s Choice Stevie Award for Favorite Customer Service. Vote for ScalePad here by MARCH 31: VOTE HEREUse Short Code: W868R for quick voting! To celebrate this exciting accomplishment for our Support team, we wanted to share some behind-the-scenes moments from our award submission video...courtesy of our Director of Support, Liam Somers!

5 months ago

Andrea AyalaCommunity Manager

published in Announcements

February Communi-Tea ☕ - Your Monthly Cup of Hot Takes and News

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6 months ago

Andrea AyalaCommunity Manager

published in Announcements

January Communi-Tea ☕ - Your Monthly Cup of Hot Takes and NewsNews

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7 months ago

Andrea AyalaCommunity Manager

published in Announcements

Happy Holidays From ScalePad!

As the year comes to a close, we want to take a moment to reflect on the incredible journey we’ve shared. This year has been a whirlwind of innovation, collaboration, and growth—all made possible by you, our fantastic community members.🍾 Celebrating Achievements:Launched ScalePad Hub—a centralized portal to streamline your workflows and access all ScalePad apps seamlessly. Introduced major features like tenant cloning in ControlMap and dark mode, enhancing user experience based on your feedback. Hosted engaging webinars and released informative content, helping you navigate GRC, compliance as a service, and more.As we embrace the festive season, we want to extend our warmest wishes to you and your loved ones. May your holidays be filled with joy, relaxation, and cherished moments.Thank you for being an integral part of the ScalePad Community. Here’s to a fantastic new year ahead!Happy Holidays!

8 months ago

Andrea AyalaCommunity Manager

published in Announcements

December Communi-Tea ☕ - Wrapped Edition

Happy Holidays everyone! We’re back with a special edition of Communi-Tea. This month marks one year since we first launched our ScalePad Community. I’ve had the pleasure of watching this Community grow from the sidelines, and I couldn’t be happier to see it evolve to where it is today. Within this year, we’ve hit some major milestones and accomplished so much. 1,300 members (and counting) have joined the ScalePad Community. 3,447 posts were created. 1,746 replies to topics. 31,197 guest visitors stopped by to check the Community out. 111,656 different pages were reviewed this year. 1,508 ideas were submitted, and 3,388 votes were added (phe,w you’ve been busy). Like you, we have some pretty great goals set for 2025, which include:Organizing Community meetups this year at some of the larger events. Hosting AMA (Ask Me Anything) style chats with our new and existing executive team within the Community. People helping people. Let’s shine a light on some of our Community members by giving

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8 months ago

JF ReneRocketeer

published in Announcements

A Platform Update Regarding Login Issues - 12/5News

Thursday, Dec 5th Platform Update: Resolving Login Issues We want to address the recent login outage that temporarily disrupted your access to ScalePad services. We regret the inconvenience and understand how critical uninterrupted service is to your operations.This issue occurred during our transition to becoming an integrated platform—a significant step to better serve you and your clients. While unforeseen complexities arose, we want to reassure you that our Site Reliability and Development teams are treating this as a top priority and are actively working to ensure the stability of the platform and prevent future disruptions.This transformation is not just about addressing immediate challenges. We are confident it will deliver long-term benefits, including seamless workflows, deeper integrations, and an enhanced experience that supports your success.We appreciate your patience and understanding during this transition. To maintain transparency, we will be sharing a technical post-mo

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8 months ago

Andrea AyalaCommunity Manager

published in Announcements

November Communi-Tea ☕ - Your Monthly Cup of Hot Takes and NewsNews

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9 months ago

Andrea AyalaCommunity Manager

published in Announcements

Your Guide to Sell Compliance as a Service with ControlMap Compliance BootcampTutorial

We’ve been listening to our partners and know that communicating and selling the value of compliance as a service can be an ongoing struggle. That’s why we released this structured boot camp packed with interactive resources including risk assessment worksheets, pricing calculator, talk tracks, and a handy dandy badge that you can share with your clients on your social. This guide is FREE and is meant to be digested in multiple sessions. What to Expect: Who is this Guide For?Work with small and medium-sized businesses (SMBs), Want to offer Compliance as a Service (CaaS) and Risk Management training, Need to communicate the value of cybersecurity compliance standards to clients and prospects.What Will You Learn?Why cybersecurity and compliance are essential to MSPs and your clients. How to use your industry and location to identify relevant compliance frameworks and industry standards. How to package, price, and pitch compliance offerings to prospects and existing clients. How to jumpst

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9 months ago

Andrea AyalaCommunity Manager

published in Announcements

October 🎃 Communi-Tea ☕ - Your Monthly Cup of Hot Takes and News

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10 months ago

Andrea AyalaCommunity Manager

published in Announcements

September Communi-Tea ☕ - Your Monthly Cup of Hot Takes and NewsNews

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11 months ago

Andrea AyalaCommunity Manager

published in Announcements

August Communi-Tea ☕ - Your Monthly Cup of Hot Takes and NewsNews

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11 months ago

Andrea AyalaCommunity Manager

published in Announcements

Letter to our Partners from Founder and new CEO Chris DayNews

We shared a big announcement today with our partners as we welcomed in our new CEO, Chris Day. As ScalePad’s Founder and Chief Product Officer, Chris has been key in shaping our product vision. We’re excited for him to lead us in the next chapter of product-centric growth as our new CEO, executing on his vision of having the best product in every category. We wouldn’t be where we are today without the leadership and guidance from Dan Wensley. Dan will still continue to support the ScalePad team as a Strategic Advisor. You can read the full letter from Chris to our partners below. https://www.scalepad.com/news/letter-to-our-partners-from-founder-and-new-scalepad-ceo-chris-day/

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1 year ago

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