Welcome

34 Topics

Anonymous

ScalePad's Remarkable JourneyIn June of 2019, I had the privilege to join what was then known as Warranty Master, a powerhouse warranty lookup tool designed specifically for MSPs. Fast forward to today, and we've evolved into none other than ScalePad — now offering six applications and three services, leveraging automation, and focused on MSP operational excellence. ScalePad now celebrates its partnerships with over 10,000 MSP Partners and is more than ever a community-driven focused on empowering our Partners' growth and success.Building, fostering and supporting a robust community is not just a component of our business but a vital driver for success. At ScalePad, we recognize the importance of this principle and actively seek to streamline the interaction with our partners, deliver incremental value back to them and foster product feedback. Community-Centric Approach: The Heart of ScalePad's SuccessScalePad's overall achievements are closely linked to the evolving innovation of our

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11 months ago

lalvarezNew Member

posted in Lounge Area

Hello all!

I just joined and wanted to say hello to all of you! I look forward to interacting in this forum and learning more about my industry peers.

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11 months ago

Andrea AyalaCommunity Manager

published in Get started on the ScalePad Community

Welcome to the ScalePad Community!Tutorial

Welcome to the ScalePad Community! We’re so happy you’re here 👋🏻. As you navigate your way through the community, you’ll discover that there’s many ways to engage, give your feedback, and help answer pressing questions. We’ve outlined everything you need to know to kickoff your journey with the ScalePad Community!How to get the most out of the Community: Ask your burning questions to the wider ScalePad community. Share tips and helpful workarounds you’ve encountered throughout your MSP careers. Engage with other community members to build connections. Help other members by providing advice on best practices related to specific industries. Contribute to our Product roadmap by submitting new Ideas and upvoting existing ones within the community. Attend and/or participate in webinars and handy workshops. Meet the community team:Luis Giraldo, Chief Experience Officer at ScalePad Andrea Ayala, Senior Community Manager (and your Community Moderator) at ScalePadYou’ll also see additional Sc

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11 months ago

Andrea AyalaCommunity Manager

published in Get started on the ScalePad Community

Navigating the Iceberg: Understanding the Product Ideas Process

We are excited to bring our ScalePad roadmap to the forefront and allow our partners to influence the future of our products and services. Your ideas matter to us, and we want to hear them. Within the Ideas space, you'll have free reign to share new product ideas, interact with the ScalePad staff, and upvote your peers' ideas. We review each new idea and may reach out to request further information if needed. Before you get started, please take a moment to read through our Ideas and best practices below. Ground Rules:Search for duplicate Product Ideas - Before submitting your Product Idea, please ensure a similar idea doesn’t already exist—it's best to upvote existing ideas. Definitely reply to existing ideas with your specific use case if required. Describe your Product Idea thoroughly! - The more detailed your description, the more likely the ScalePad team and others will immediately understand what you mean. Screenshots are incredibly helpful to clarify the request - be sure to inc

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11 months ago

Andrea AyalaCommunity Manager

published in Lounge Area

Welcome to the Lounge!

Welcome to the ScalePad Community lounge area where you can feel free to sit back, relax, and let your thoughts flow! We encourage you to introduce yourself! Some things you might include:Name Where you're from (general area is good) Your specialty or favorite thing to work on A hobby or something not related to IT that you dig A burning question you've been wanting to ask...(life, work, you name it!)Introduce Yourself(choose the "Discussion" type)Still curious what goes on in the Lounge? Feel free to private message @andrea.ayala with questions.

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11 months ago

Andrea AyalaCommunity Manager

published in Lounge Area

Introduce yourself!

Welcome to the ScalePad Community! Together we’re building a connected network within the managed services community which is built upon trust, mutual respect, and transparency.In a world that rushes to automate and digitize, we're standing firm on a foundational principle—making things happen with intention, with community, with you.Welcome to a haven of doers, thinkers, and change-makers. We are not just another corporate entity speaking to a demographic; we are a no-nonsense community committed to those who dare to see technology as both an art and a science: the MSPs. You—the transparent, the passionate, the intelligent, and the comradely—are our kindred spiritsYour first stop on your journey with the community is to introduce yourself! Help us all get to know you by telling us who you are, what’s your role in the company you work for, what goals are you looking to achieve within the next year (both personally and professionally), and what you like to do outside of work. Bonus poin

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11 months ago

Luis GiraldoCommunity Manager

posted in Lounge Area

Hi, I'm Luis - CXO at ScalePad

Hi everyone! My name is Luis, and alongside @Andrea Ayala we are thrilled to call this little corner of the internet our digital home - mi casa es su casa!I grew up in Bogota, Colombia, and have lived in Vancouver, Canada for nearly three decades. I owned and operated an MSP for the better part of 18 years, exiting in 2022. Since 2013 I’ve also been deep in the throes of the SaaS world, having built a small documentation platform (Monkey Box) which was acquired by IT Glue back in 2017. I spent a few years at IT Glue, then N-able, and have been at ScalePad since late 2021.I recently started hosting a weekly livestream called MSP Confidential where I bring on guests from the MSP industry and beyond, hoping to have an interesting conversation about things that can help MSPs tweak a little something, improve a process, or gain an insight. I publish all future ones also on the ScalePad Community events page. You can find the YouTube playlist here.I love chatting with MSPs about anything and

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11 months ago

Andrea AyalaCommunity Manager

published in Get started on the ScalePad Community

ScalePad Community FAQ

Below you’ll find answers to all of the most commonly asked questions when members first enter in the ScalePad Community. We recommend reading through the FAQ article now but make sure you save this page. As you continue on your journey to become a community wizard, this page will be a helpful resource for any questions you may have.Table of Contents:How do I create an account on the ScalePad Community? I’m new to the ScalePad Community, where do I begin? How do I edit my profile? What is the title next to my name? How do I create a new discussion or ask a question? How do I edit/delete a post? What do each of the categories within the community mean? How do I subscribe to pages and discussions? How do I send a private message to someone? How can I contribute to ScalePad’s product roadmap? What’s the difference between Questions, Discussions, and Product Ideas? How do I delete my ScalePad Community account?How do I create an account on the ScalePad Community? To join the ScalePad Commu

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11 months ago

Andrea AyalaCommunity Manager

published in Get started on the ScalePad Community

Community Guidelines and Code of ConductNews

ScalePad Community Guidelines and Code of Conduct Welcome to ScalePad’s Partner Community! This is a space where individuals from our Partner and MSP communities can come together to share knowledge, learn from each other, and engage in meaningful conversations about industry trends, best practices, and more. All members must adhere to the following community guidelines to ensure our community remains a constructive and respectful environment. By participating in this community, you agree to abide by these guidelines. Violating any of these rules may result in immediate removal from the community and, in some cases, further action, including suspension of your ScalePad user privileges. 1. RespectThe ScalePad Community is an inclusive environment that treats all individuals respectfully, regardless of, without limiting the generality of the foregoing, gender identity, sexual orientation, age, disability, nationality, ethnicity, language, religion, political affiliation, or career path.W

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11 months ago

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