• Activity LogsNovember 6th, 2023Backup Radar now functions as your own personal Sherlock Holmes with the Activity Logs feature, which allows you to dig into your account actions and find out things like when a template was changed, a permission group was deleted, or a backup was retired in your Backup Radar account, and who did it. See Working with Activity Logs for more details.• Google Workspace added to our Dropsuite IntegrationOctober 16th, 2023Backup Radar’s integration with Dropsuite has expanded to include Google Workspaces, so Backup Radar users can get a quick look at their clients’ Google Workspace backups in Dropsuite! See Dropsuite Integration Expanded in Backup Radar for more details.• User TypesJuly 11th, 2023Backup Radar launched user types, allowing you to assign the appropriate user type to each user and enhance account security by ensuring each user has only the amount of access they need. See Understanding User Types for more details.• Sign in with ScalePadApril 6th, 2023We’ve made it easier to switch between ScalePad products by adding a Sign in with ScalePad functionality. Spend less time typing in passwords and more time taking care of business.• Estimated delivery time for reportsMarch 22nd, 2023We’ve added an estimated delivery time feature so that when you’re creating a scheduled report, you’ll have that little extra piece of mind from knowing when to expect your report to arrive.• AWS API IntegrationMarch 21st, 2023You can now integrate your Backup Radar account with your AWS instances to monitor your configured backups. See AWS API Integration Setup for more details.• Shareable dashboardsMarch 21st, 2023You can now share your dashboard externally by generating a sharing URL or sending a notification to your client right from Backup Radar. See How to share a dashboard externally? for more details.That’s a wrap on 2023! Stay tuned for all the exciting Backup Radar updates to come in 2024!

For the most up to date information regarding the new customizable dashboards with Backup Radar, visit the live article here:https://www.scalepad.com/updates/share-your-backup-radar-dashboards-with-new-update/ Efficiency and transparency in backup monitoring is non-negotiable for MSPs. Having the ability to share within your business means you’ll hit your efficiency goals. And exchanging information only makes for a better working relationship for everyone involved. Backup Radar’s customizable dashboards allow MSPs to improve their monitoring capabilities. Bring all your information from over 300 backup integrations into one dashboard. This will save hours of staff time every week in monitoring costs.Dashboards are an essential tool to help monitor and address critical issues. This enables you to maintain a healthy, secure environment for your clients.Now we want to make it easier to bring your clients’ into the backup strategy. That’s why Backup Radar has introduced dashboard sharing.MSPs can now exchange data and insights with their clients. This enables faster decision making proactive troubleshooting optimized incident resolutionElevate your trust with clients by being transparent about their backup environment. Clients gain a deeper level of visibility into their backup systems. And it will instill confidence in your business’ abilities. Dashboard sharing will help keep clients in the loop. This will improve satisfaction with your service and increase collaboration between you. And that only helps lead to a better customer experience. What is dashboard sharing?To help increase collaboration, we’ve added the ability to share dashboards directly with clients and co-managed accounts with the new share feature. The share feature generates a URL specifically for access to your chosen dashboard. With these URLs you can send specific dashboards to technicians inside your business or directly with clients. By having this function, it reduces the need for additional users on your backup monitoring system, but still allows for others to see what is happening.Use these dashboards to communicate risk with your clients, or share insights with your internal teams. How does dashboard sharing work?To share any dashboard from inside Backup Radar, select the dashboard you wish to share and click to generate a sharing URL. You can also send an email notification to your client right from the app itself.Benefits of sharing dashboardsMSPs will now be able to directly show clients their backup environment quickly and easily. Getting a client up to speed with accessible information can help keep everyone involved informed before meetings. With informed clients, meetings around backups can be tailored to only the most important tasks and quickly addressed. Engaging clients with an inside look into their backups can also lead to better strategic planning. If a client is looking for cyber security insurance, or needs to meet a data security standard, backup monitoring status needs to be accessible and documented. MSPs can work with clients to address any existing security vulnerabilities or backup errors that might exist in their business. Not a Backup Radar user? Get started today. 

For the most up to date information regarding the new deeper integration between Lifecycle Manager and ControlMap, visit the live article here:https://www.scalepad.com/updates/lifecycle-manager-now-integrates-with-controlmap/ From asset data to compliance controls, MSPs are tasked with providing their customers with the best support for their operational information. To add to the complexity, MSPs already have too many systems and programs, and it takes manual work to integrate these unique applications. So, how can MSPs harmonize asset and company data with security operations? Enter: A ControlMap and Lifecycle Manager integration.  Cross-platform collaboration with Lifecycle Manager and ControlMapWithin the ControlMap platform, users can connect to Lifecycle Manager (via their ScalePad account). This enables users to sync both asset data and company data to a robust compliance operations application, streamlining the process for applying cyber security controls to the applied data.Upon successfully connecting ControlMap to Lifecycle Manager, customer data populates in a dashboard, showing all information in a single view.This data can then be mapped to certain controls within the ContolMap platform. Moreover, compliance checks for antivirus, warranty, encryption, and patches will indicate whether assets pass or fail. ScalePad’s Lifecycle Manager provides dozens of powerful integrations to RMMs, PSAs, and other tools that make MSP life easier. ControlMap now leverages these integrations to ingest company and asset data into the ControlMap platform and apply GRC workflows to this data.  Why integrate with Lifecycle Manager?By connecting Lifecycle to ControlMap, users will be able to sync company and asset data from PSA and RMM systems. Savvy MSPs want their unique systems to connect, saving time and modernizing operations. The integration between ControlMap and Lifecycle Manager allows users to leverage data from both systems, attributing assets and company data (within ControlMap) as evidence for their compliance program. Additional benefits include: Allows users to continuously monitor data and assets, supporting MSPs with assessing risks across clients.  Automates compliance and audit evidence collection by syncing asset inventories and other asset-related controls from a Scalepad account. Provides an enormous reduction in effort for partners when ScalePad products work together flawlessly. Get started with Lifecycle Manager and ControlMapIntegrating both platforms helps MSPs provide a top-tier service to clients. This integration will help build a trusted and reliable relationship with your clients, boosting compliance operations anWant to get started? Sign in to ControlMap to integrate Lifecycle Manager (via your ScalePad account). Not currently using Lifecycle Manager? Sign up for the Free Edition of Lifecycle Manager today.

For the most up to date information regarding ScalePad’s IT Asset Disposal, visit the live article here:https://www.scalepad.com/updates/scalepads-all-new-it-asset-disposal-service-is-here/ Disposing of old hardware can be a time-consuming process for MSPs. The effort required to go through the disposal process can lead many MSPs to put it off. That’s why so many MSPs end up with the dreaded “back room” full of old hardware.On top of that, MSPs are stuck using prehistoric methods for data destruction. Now MSPs have a modern solution to clean out those stockpiles and solve this age old problem.ScalePad is proud to announce our new and improved IT Asset Disposal service. The asset disposal service in Lifecycle Manager now does all of the heavy lifting for you. What’s new with ScalePad’s IT Asset Disposal?PricingIT Asset Disposal is now free for our Lifecycle Manager Pro users based in the United States (on a current term subscription). There are no hidden shipping charges, no upcharges for white-glove service on bulk disposals. You book it all in-app, so disposal is now easier than setting up a local pickup.Support for Additional Asset Types We’ve expanded support beyond just workstations. IT asset disposal now supports workstations, servers, tablets, hard drives, switches, network devices, IP phones, monitors, scanners, and UPSes. No more need for a parallel disposal process; we handle it all.Full Service IT Asset Disposal Option (white-glove bulk disposal)If disposing of more than 30 assets, you will now have a “full service” option where we’ll coordinate to have someone come onsite, bring any necessary packaging materials, equipment, and even help collect and pack up loose equipment. You don’t have to worry about shipping labels for full service – the shipping company will bring these onsite at the scheduled pickup time. From acquisition, to maintenance, and now disposal, MSPs can have full control of their assets without taking on huge operational effort.This full set of new features allow MSPs to take control of their assets and provide better service to customers. What can MSPs do with IT Asset Disposal?Create new revenueWith ScalePad’s IT asset disposal, you aren’t just saving money, but creating opportunities to generate new revenue. With efficient disposal, your team can focus on projects that create revenue. Because asset disposal is free, MSPs can earn revenue by including it as a line item for all new assets (like a recycling fee), or by adding a disposal fee as part of the replacement process for end-of-life assets. Secure data destructionScalePad provides a validated certificate of destruction at the end of the process. MSPs can trust that any data on the assets is being erased to NIST 800-88 standards. The certificate can be viewed in the Lifecycle Manager dashboard once the process is complete. All assets are disposed of at an R2 certified facility, ensuring that data is disposed of effectively. Fill a forest, not a landfillHelp contribute to the reduction of e-waste all while disposing of your old hardware. ScalePad has partnered with veritree to plant a new tree for every asset disposed of. Lifecycle Manager even tracks the amount of total trees your account has planted, as well as other stats, right in the dashboard.How does it work?In the Disposal tab in Lifecycle Manager, identify all the asset types you want to dispose of and if disposing in bulk, select the service type: self service or full service. Then all you need to do is schedule the time for pickup. Once assets are disposed of, you can generate a certificate of disposal.Want to get started? Sign into Lifecycle Manager to begin your first free disposal order. 

For the most up to date information regarding the new Fortinet integration with Lifecycle Manager, visit the live article here:https://www.scalepad.com/updates/fortinet-now-integrates-with-lifecycle-manager/  Asset management can be a huge challenge for MSPs of all sizes. That’s why so many use Lifecycle Manager as a way to automate the monitoring process and keep track of workstations, servers, and networking devices. Automated asset monitoring saves your staff time and your business money, by keeping accurate records of everything in your clients’ IT environment. Now, Lifecycle Manager is integrating with Fortinet’s FortiGate Cloud service to allow Partners to more effectively and efficiently track their Fortinet networking devices. FortiGate Cloud is one of our Partners’ primary tools for tracking their clients’ network devices. With this new integration, Lifecycle Manager is expanding to give MSPs a more holistic view of their clients’ assets.  What can MSPs do with this integration?Or better yet, what can MSPs stop doing with this integration?Prior to this new integration, Lifecycle Manager Partners were required to manually add Fortinet FortiGate Cloud networking devices manually to their PSA. Once devices were added, we would bring this device information back into Lifecycle Manager. We understand that while the method worked, it wasn’t very scalable for MSPs managing several clients with dozens to thousands of assets, so we found a better way to do things.This integration will also enhance MSPs’ ability to track warranty information and the ability to push this data back into their PSAs and RMMs via a two-way sync. This has been highly requested by Lifecycle Manager users.By integrating both services, MSPs can see a comprehensive view of their clients’ assets all in one place and, of course, significantly faster and easier.Devices tracked include:FortiGates (next-generation firewalls) FortiSwitch (network switches) FortiAPI (network access points) FortiExtender (5G, LTE, and Ethernet capable network extenders) Why did Lifecycle Manager integrate with FortiGate Cloud?FortiGate Cloud is a premier provider of networking devices to MSPs and managing these devices is essential to delivering superior service to clients. The ScalePad Way is to automate as much mind-numbing work for our MSP Partners as possible, so they can focus on what’s important.Also, FortiGate Cloud was a highly requested integration by Lifecycle Manager Partners. Our in-app “Feature Request” board received hundreds of requests to include network device warranty information and hardware details into Lifecycle Manager. You asked, we listened.Get started by signing into Lifecycle Manager and integrate FortiGate Cloud today.

For the most up to date information regarding the new CyberSecure Canada framework in ControlMap, visit the live article here: https://www.scalepad.com/updates/dropsuite-integration-expanded-in-backup-radar/ Achieving and maintaining compliance is critical for MSPs and their clients. With the rapid proliferation of security breaches, the need for comprehensive cybersecurity frameworks is critical.For those located in Canada, there are many frameworks to consider when searching for the best operational fit, and ControlMap has over 35 frameworks built in to support this journey.The latest framework addition to the platform, CyberSecure Canada, is a  comprehensive standard designed to protect SMBs from the growing threat of cyberattacks, fostering trust and resilience in protecting data and information. Let’s unpack the nuts and bolts of this framework and how ControlMap can help.  Understanding CyberSecure CanadaThe CyberSecure Canada framework is a multi-faceted, government-led program aimed at enhancing cybersecurity measures across the country. Launched by the Canadian Centre for Cyber Security in 2018, the framework provides a systematic approach to address the complex and evolving challenges of cybersecurity.CyberSecure Canada certification is divided into 5 Organizational Controls and 13 Baseline Controls to address various components of cybersecurity best practices. With a plethora eLearning resources, MSPs and clients can build their knowledge of the framework and best practices, complete with guides, templates, quizzes, and more.  The Benefits of CyberSecure CanadaThe CyberSecure Canada framework brings several substantial benefits to the Canadian cybersecurity landscape, namely:Enhanced Cyber Resilience: By following the framework’s guidelines and certification processes, MSPs and their clients can significantly enhance their ability to withstand and recover from cyberattacks. This increased resilience is vital for maintaining business continuity in the face of cyber threats.Customer Trust: Cybersecurity certification through CyberSecure Canada is a powerful way for MSPs to demonstrate their commitment to protecting customer data. This can build trust among customers, assuring them that their information is in safe hands.Global Competitiveness: As the world becomes more interconnected, cybersecurity plays a pivotal role in international business. CyberSecure Canada certification can enhance the competitiveness of Canadian MSPs in the global market, as it showcases their dedication to robust cybersecurity practices.Educational Resources: The framework offers valuable educational resources accessible to anyone interested in bolstering their cybersecurity knowledge. This not only helps MSPs and their defense against cyber threats but also promotes a culture of cybersecurity awareness. Get Started with ControlMapWith ControlMap, MSPs are well ahead on their compliance journey. CyberSecure Canada is built into our robust security compliance platform, supporting the compliance journey with automation from start to certification and beyond. Ready to get started? Login to ControlMap or book a demo to talk with our compliance experts. We are here to support your CyberSecure Canada voyage. 

For the most up to date information regarding the Backup Radar and Dropsuite integration, head to the article source: https://www.scalepad.com/updates/dropsuite-integration-expanded-in-backup-radar/ Backing up and managing your clients’ data is a must for every MSP. For many, Dropsuite is the go-to solution to keep email, Microsoft 365, QuickBooks, and Google Workspace backed up and accessible. ScalePad is excited to announce that our Backup Radar integration with Dropsuite has expanded to include Google Workspaces. Now Dropsuite users can bring all their Dropsuite backups into one location for monitoring alongside any other workstation or  server backups your MSP may have for clients.   With this integration, Backup Radar users can get a quick status look at their clients’ Google Workspace backups in Dropsuite. What can MSPs do with this integrationBy integrating Dropsuite, MSPs can monitor and report on all client backups in their environment. Dropsuite is one of our partner’s favorite tools thanks in no small part to their support for cloud-based backups for email, Microsoft 365 and 365 GovCloud, QuickBooks Online, and Google Workspace.  Backup Radar will surface all successful, failed, and no result status updates. This provides MSPs with the ability to spot trends, remediate, and report on client backup health. Backup Radar’s ability to surface backups that generate “no result” can be a life saver for MSPs who might not see that a backup generated no notification at all. Why did Backup Radar integrate with DropsuiteBackup Radar Partners using Dropsuite are able to monitor cloud-based backups of their clients’ Google Workspaces and rely on Backup Radar’s comprehensive monitoring as a key part of their efficient backup workflow.This enhanced integration with Dropsuite helps MSPs reduce risk to clients while maintaining efficiency, freeing up time to deliver a top-class experience to clients, and strengthen their client relationships. With Dropsuite and Backup Radar, clients can trust that their MSP has their data backups safe and secure. Get started by signing into Backup Radar and integrate Dropsuite today.