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37 Topics

CMMC 2023 Resources

A place to discuss CMMC compliance along with some helpful links: ControlMap provides the CMMC framework based on NIST 800-171r2 with special assessment tools including SPRS scoring, POAM reporting and SSP report builder. CMMC Framework Screenshot DOD’s CMMC Home Page: https://dodcio.defense.gov/CMMC/Model/Assessment Overview and Levels 1//2/3 explained: https://dodcio.defense.gov/CMMC/Assessments/Who needs NIST 800-171: https://www.nist.gov/blogs/manufacturing-innovation-blog/what-nist-sp-800-171-and-who-needs-follow-it-0DOD Vendor List - 2023: https://dodsoco.ogc.osd.mil/Portals/102/Documents/Conflicts/2023%2025K%20covering%20FY2022.pdf

4 months ago

Andrea AyalaCommunity Manager

posted in Lifecycle Insights

New Year, New Process.

The start of a new year is always a busy time in our industry. January is the perfect time to reflect on the year prior to see what incremental changes you can make to your business that will have a lasting effect. What small tweaks to your business are you making in the new year that you feel will have a lasting impression?

4 months ago

ThomasArkSolversNew Member

asked in Lifecycle Insights

LifeCycle Insights IT Glue Integration

We have integrated our IT Glue with the lifecycle insights, however we are synching clients into the lifecycle insights that are no longer active on our IT Glue.How do I remove/adjust/manage this scenario where we have un-active clients still showing as active within lifecycle.The 2nd issue that is coming up there are also duplicate client profiles being synced in terms of lifecycle creating 2 copies of certain clients.

4 months ago

Andrea AyalaCommunity Manager

published in ControlMap

ControlMap Overview

Research shows that 90% of IT service providers are not compliant with any framework; the reality is this number is closer to 99%. Why aren’t they compliant? Prepping for an audit and managing different frameworks can be complicated and a major time waste for MSPs.For growing and scaling MSPs that need a system to manage compliance operations, ControlMap is an automation platform that expedites compliance for over 35 frameworks such as SOC 2, ISO 27001, CMMC, CIS, and more. Unlike any other compliance solutions, ControlMap helps MSPs jumpstart a compliance as a service (CaaS or vCISO) offering, increasing revenue and building trust with clients.Manage compliance operations within a single platform with a structured and repeatable approach with ControlMap. Check out our ControlMap overview document below!

731

5 months ago

Luis GiraldoCommunity Manager

posted in ControlMap

I Interviewed Dan Fox from ControlMap!

This was such a fun interview to do with Dan Fox! We got into everything from the genesis of ControlMap to the challenges MSPs have with deploying and scaling a Compliance-as-a-Service practice.Some questions for the community:What are some of the challenges you’re seeing in getting your clients on the compliance train? What roadblocks are you seeing internally in your MSP to get more diligent with your own compliance journey?We’d love to do more sessions/workshops on compliance topics, please let us know if you’d like to see any specific topics explored!Check out the interview:

5 months ago

chickmanNew Member

posted in Quoter

Who does not use Quoter and why?

Curious as to who does not use Quoter and if they are utilizing another tool, what is it, and why?

5 months ago

Scott BauerRocketeer

published in Quoter

How to elevate the quote-to-cash experience

In the competitive world of managed service providers (MSPs), ensuring an exceptional quote-to-cash experience is key to retaining existing clients. MSPs can elevate the overall client experience and nurture long-term relationships by:Streamlining the process, Providing personalized services Maintaining transparencyIn this article, we will explore several strategies that MSPs can implement to enhance the quote-to-cash experience for their valuable clients.Integrate A User-Friendly Quoting Platform Provide Transparent Billing Information Offer Flexible Methods of Payment Regularly Review and Revise Processes Collect and Apply Client Feedback Implement Personalized ProposalsOne way to enhance the quote-to-cash experience is by implementing personalized proposals. Instead of providing clients with generic quotes, take the time to understand their unique needs and tailor the proposal accordingly. This customized approach shows clients that you genuinely care about their business and are

250

5 months ago

Andrea AyalaCommunity Manager

published in Cognition360

Cognition360 Overview

ScalePad Cognition360 is the ultimate solution for MSPs using ConnectWise Manage looking to transform their operations into data-driven powerhouses. As the pioneering business intelligence tool, Cognition360 harnesses the power of machine learning and artificial intelligence to deliver unparalleled predictive analytics, elevating your MSP's productivity and profitability to new heights. In a rapidly evolving MSP landscape, ScalePad Cognition360 is your compass to navigate the future with confidence. Elevate your MSP's performance, unlock hidden opportunities, and drive profitability like never before with Cognition360. Check out our Cognition360 overview document below!

310

5 months ago

Andrea AyalaCommunity Manager

published in Lifecycle Insights

Lifecycle Insights Overview

Are you prepping for your next big meeting with a client? Or are you looking to elevate your partnerships with your customers?ScalePad Lifecycle Insights helps MSPs deliver better QBRs to their Partners. The platform consolidates data for insightful reporting based on client risks and goals. Lifecycle Insights has the only Customer Success module to surface insights into customer segmentation, health, and stack alignment to elevate the client experience. You'll build a true strategic partnership with your clients through easy-to-use assessments, planning, and budgeting tools to deliver business outcomes that create a masterful IT experience. Check out our Lifecycle Insights overview doc below!

630

5 months ago

Andrea AyalaCommunity Manager

published in Lifecycle Manager

Lifecycle Manager Overview

For emerging & growing MSPs that need a system to manage their clients' assets, Lifecycle Manager is an asset lifecycle management platform that automatically analyzes asset status. Unlike any other tool, Lifecycle Manager helps MSPs increase revenue by generating simple, client-facing collateral and providing access to competitively-priced value-add services for warranties & workstation assurance, and free IT asset disposal. Lifecycle Manager is the one platform to manage all your clients assets.Lifecycle Manager helps you elevate your client experience game while finding new ways for increased revenue and margins. Check out our overview document below!

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5 months ago

Luis GiraldoCommunity Manager

published in Services Marketplace

Procuring Warranties with Lifecycle Manager (Includes useful Sell-Through kit!)

Note: This article’s source is on the Lifecycle Manager Knowledge Base. Click here for the original article.💡 Resource: Download the ScalePad Warranty Services Sell-Through Kit at the bottom of the article.We’re excited to introduce a new, streamlined warranty procurement process in Lifecycle Manager.One intuitive workflow allows you to configure margins, warranty lengths, and co-terminations, send white-label proposals, get approvals, and procure warranties. It's easier than ever.From start to finish, this guide will walk you through identifying assets that need protection and procuring warranties through initiatives. From selecting your hardware assets to checkout, we'll ensure you have all the necessary information.Let's start.1. Navigate to your Strategy Dashboard or a Client DashboardClick Clients in your left-hand navigation bar. Click into a selected client on the Client consoleOrClick the Strategy button in your left-hand navigation bar. Click into a predefined insight pane on

640

5 months ago

Andrea AyalaCommunity Manager

published in Backup Radar

Backup Radar Overview

Are you struggling to efficiently manage the different backups across all of the apps in your stack? Backup Radar automates backup monitoring processes accurately and precisely, reducing the risk of unrecoverable data loss while making your team more efficient with truly actionable notifications, eliminating ticket noise, and reducing the risk of human error.MSPs stand at the frontline of crucial client data, making the reliability and efficiency of backup systems essential. With over 300 integrations into backup applications, you can sleep easy knowing that Backup Radar mitigates the risk of data loss by surfacing any gaps in backup status, building trust with clients that you are the technical expert with a keen eye on their data, all while reducing errors and making your team more efficient.See how one of ScalePad’s partners, River Run, trusts Backup Radar to monitor the backups across their clients while making their internal teams more efficient.

580

5 months ago

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